New hire onboarding used to be a folder of PDFs and a week of chasing. Now they get a link, fill in their own W-4 and direct deposit, and they are in the next run. We hired six people last year and it was a non event every time.
Pros
Multi state payroll is included rather than an add on fee per state.
Cons
Resolving an agency tax notice can take weeks.
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Laura Serrano
HR Manager, Tidewater Marine Services
United States·Manufacturing·500+ employees
4.0
Jun 3, 2026
Used 2 or more years
First payroll tool my team actually likes
Benefits sync back to payroll so deductions are simply right. No spreadsheet, no reconciliation, no discovering an error in March.
Pros
Form 941, 940, W-2 and 1099-NEC filings are automatic and included, in all 50 states.
Cons
Resolving an agency tax notice can take weeks.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Yusuf Schneider
Office Manager, Sandbar Hospitality
United States·Ecommerce·11 to 50 employees
5.0
May 9, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
First payroll tool my team actually likes
W-2s went out in January without me doing anything. I checked them, they were correct, and that was the whole of year end.
Pros
Running payroll takes about three minutes once it is set up.
Cons
Reporting is thin compared with ADP or Paychex.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Gwen Lockhart
Accountant, Northgate Logistics
United States·Legal·1 to 10 employees
5.0
Apr 22, 2026
Verified userLinkedIn confirmedUsed 2 or more years
First payroll tool my team actually likes
Benefits sync back to payroll so deductions are simply right. No spreadsheet, no reconciliation, no discovering an error in March.
Pros
Contractor payments and January 1099 filing are part of the base product.
Cons
There is no Canadian payroll. No T4, no ROE, no CPP and no EI.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Spencer Lundgren
Sales Director, Trailhead Bicycles
United States·Financial services·1 to 10 employees
5.0
Apr 5, 2026
LinkedIn confirmedUsed 1 to 2 years
First payroll tool my team actually likes
New hire onboarding used to be a folder of PDFs and a week of chasing. Now they get a link, fill in their own W-4 and direct deposit, and they are in the next run. We hired six people last year and it was a non event every time.
Pros
Contractor payments and January 1099 filing are part of the base product.
Cons
Support has slowed noticeably as the company has grown.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Ibrahim Wesley
Operations Manager, Ironwood Fabrication
Canada·Manufacturing·1 to 10 employees
5.0
Mar 6, 2026
Verified userUsed 6 to 12 months
Onboarding a new hire takes minutes now
I am not a payroll person and I run payroll in about three minutes every other Friday. Form 941 and our state filings happen without me knowing they happened. That is exactly what I wanted and never got from our previous provider.
Pros
New hire onboarding handles the I-9, W-4 and direct deposit without paper.
Cons
There is no Canadian payroll. No T4, no ROE, no CPP and no EI.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Iris Tremblay
HR Manager, Summit Physio
United States·Legal·1 to 10 employees
4.0
Mar 3, 2026
Verified userUsed 2 or more years
The filings just happen
W-2s went out in January without me doing anything. I checked them, they were correct, and that was the whole of year end.
Pros
Benefits and 401(k) deductions sync back to payroll correctly.
Cons
The per person fee makes it expensive past roughly 40 employees.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Douglas Ainsworth
HR Manager, Harborline Supply
United States·Transport and logistics·11 to 50 employees
3.0
Feb 9, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Great product, the per person fee adds up
It was outstanding three years ago. It is good now. Response times have stretched and the first line answer is more often a help article link than an answer. Still better than most, but the direction is the wrong way.
Pros
Benefits and 401(k) deductions sync back to payroll correctly.
Cons
There is no Canadian payroll. No T4, no ROE, no CPP and no EI.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Kimberly Beaumont
HR Manager, Silverbirch Accounting
United States·Legal·1 to 10 employees
4.0
Dec 14, 2025
Verified userUsed 1 to 2 years
Onboarding a new hire takes minutes now
We have staff in four states and multi state payroll is included rather than surcharged. Our old provider wanted an extra fee per state, which for a remote team was a real cost.
Pros
New hire onboarding handles the I-9, W-4 and direct deposit without paper.
Cons
The per person fee makes it expensive past roughly 40 employees.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Tessa Espinoza
People Operations Lead, Falcon Ridge Landscaping
Canada·Ecommerce·201 to 500 employees
5.0
Aug 25, 2025
Verified userUsed less than 6 months
First payroll tool my team actually likes
We have staff in four states and multi state payroll is included rather than surcharged. Our old provider wanted an extra fee per state, which for a remote team was a real cost.
Pros
Form 941, 940, W-2 and 1099-NEC filings are automatic and included, in all 50 states.
Cons
Support has slowed noticeably as the company has grown.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Wendy Okafor
People Operations Lead, Sandbar Hospitality
United States·Retail·1 to 10 employees
4.0
May 10, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Payroll stopped being the thing I dread
I am not a payroll person and I run payroll in about three minutes every other Friday. Form 941 and our state filings happen without me knowing they happened. That is exactly what I wanted and never got from our previous provider.
Pros
New hire onboarding handles the I-9, W-4 and direct deposit without paper.
Cons
Support has slowed noticeably as the company has grown.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Jorge Boateng
Accountant, Beacon Legal Partners
United States·Marketing·51 to 200 employees
5.0
Feb 28, 2025
Verified userUsed 2 or more years
Onboarding a new hire takes minutes now
We have staff in four states and multi state payroll is included rather than surcharged. Our old provider wanted an extra fee per state, which for a remote team was a real cost.
Pros
New hire onboarding handles the I-9, W-4 and direct deposit without paper.
Cons
Resolving an agency tax notice can take weeks.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Aaron Torres
HR Manager, Harborline Supply
Canada·Retail·201 to 500 employees
4.0
Jan 12, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Onboarding a new hire takes minutes now
Benefits sync back to payroll so deductions are simply right. No spreadsheet, no reconciliation, no discovering an error in March.
Pros
Form 941, 940, W-2 and 1099-NEC filings are automatic and included, in all 50 states.
Cons
The per person fee makes it expensive past roughly 40 employees.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Kevin Sharma
HR Manager, Vertex Machine Works
United States·Nonprofit·1 to 10 employees
5.0
Sep 3, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Onboarding a new hire takes minutes now
We have staff in four states and multi state payroll is included rather than surcharged. Our old provider wanted an extra fee per state, which for a remote team was a real cost.
Pros
Multi state payroll is included rather than an add on fee per state.
Cons
Resolving an agency tax notice can take weeks.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Omar Dupont
HR Manager, Summit Physio
United States·Retail·51 to 200 employees
5.0
Jun 16, 2026
Used 1 to 2 years
Three clicks and everyone is paid
Benefits sync back to payroll so deductions are simply right. No spreadsheet, no reconciliation, no discovering an error in March.
Pros
Running payroll takes about three minutes once it is set up.
Cons
The per person fee makes it expensive past roughly 40 employees.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Talia Radcliffe
Office Manager, Kestrel Analytics
United States·Marketing·1 to 10 employees
4.0
Jun 6, 2026
Verified userUsed 1 to 2 years
Onboarding a new hire takes minutes now
New hire onboarding used to be a folder of PDFs and a week of chasing. Now they get a link, fill in their own W-4 and direct deposit, and they are in the next run. We hired six people last year and it was a non event every time.
Pros
Benefits and 401(k) deductions sync back to payroll correctly.
Cons
The per person fee makes it expensive past roughly 40 employees.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Bethany Ghosh
Accountant, Clearview Windows
United States·Professional services·51 to 200 employees
4.0
May 20, 2026
Used 6 to 12 months
Payroll stopped being the thing I dread
New hire onboarding used to be a folder of PDFs and a week of chasing. Now they get a link, fill in their own W-4 and direct deposit, and they are in the next run. We hired six people last year and it was a non event every time.
Pros
Running payroll takes about three minutes once it is set up.
Cons
Resolving an agency tax notice can take weeks.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Ingrid Prescott
Owner, Copper Mountain Brewing
United States·Software·1 to 10 employees
2.0
Jan 26, 2026
Verified userLinkedIn confirmedUsed 2 or more years
A tax notice took three weeks to resolve
We opened a Toronto office and discovered Gusto does not do Canadian payroll at all. No T4, no ROE, nothing. We now run a second provider for two employees, which is exactly the complexity we bought Gusto to avoid. Check this before you commit if you have any cross border plan.
Pros
Contractor payments and January 1099 filing are part of the base product.
Cons
There is no Canadian payroll. No T4, no ROE, no CPP and no EI.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Elena Tremblay
HR Manager, Granite Peak Roofing
United States·Retail·11 to 50 employees
4.0
Dec 29, 2025
Verified userUsed 1 to 2 years
The filings just happen
New hire onboarding used to be a folder of PDFs and a week of chasing. Now they get a link, fill in their own W-4 and direct deposit, and they are in the next run. We hired six people last year and it was a non event every time.
Pros
Contractor payments and January 1099 filing are part of the base product.
Cons
Resolving an agency tax notice can take weeks.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Wyatt Nguyen
General Manager, Northgate Logistics
United States·Healthcare·201 to 500 employees
5.0
Sep 15, 2025
LinkedIn confirmedUsed 2 or more years
Payroll stopped being the thing I dread
Benefits sync back to payroll so deductions are simply right. No spreadsheet, no reconciliation, no discovering an error in March.
Pros
Multi state payroll is included rather than an add on fee per state.
United States
Canada