Skip to content
Gusto logo

Gusto reviews

4.5(212 reviews)
Write a review

Showing 161 to 180 of 212 reviews

Mabel Zhao

Operations Manager, Silverbirch Accounting

United StatesFinancial services51 to 200 employees

5.0

Sep 27, 2024

Verified userUsed 2 or more years

The filings just happen

New hire onboarding used to be a folder of PDFs and a week of chasing. Now they get a link, fill in their own W-4 and direct deposit, and they are in the next run. We hired six people last year and it was a non event every time.

Pros

Contractor payments and January 1099 filing are part of the base product.

Cons

Resolving an agency tax notice can take weeks.

Ease of use
Value for money
Customer service
Functionality
4 found this helpful

Isaac Eriksson

Project Manager, Fairview Veterinary

United StatesHealthcare51 to 200 employees

4.0

Aug 4, 2024

LinkedIn confirmedUsed 1 to 2 years

Three clicks and everyone is paid

We have staff in four states and multi state payroll is included rather than surcharged. Our old provider wanted an extra fee per state, which for a remote team was a real cost.

Pros

Multi state payroll is included rather than an add on fee per state.

Cons

There is no Canadian payroll. No T4, no ROE, no CPP and no EI.

Ease of use
Value for money
Customer service
Functionality
4 found this helpful

Omar Aoki

Sales Director, Aurora Print House

United StatesNonprofit1 to 10 employees

5.0

Apr 18, 2026

Verified userLinkedIn confirmedUsed 1 to 2 years

First payroll tool my team actually likes

New hire onboarding used to be a folder of PDFs and a week of chasing. Now they get a link, fill in their own W-4 and direct deposit, and they are in the next run. We hired six people last year and it was a non event every time.

Pros

New hire onboarding handles the I-9, W-4 and direct deposit without paper.

Cons

Some HR features are gated to the Premium tier at a large jump in price.

Ease of use
Value for money
Customer service
Functionality
3 found this helpful

Mireille Villanueva

Sales Director, Copper Mountain Brewing

United StatesFinancial services1 to 10 employees

4.0

Feb 1, 2026

Verified userUsed 2 or more years

Onboarding a new hire takes minutes now

W-2s went out in January without me doing anything. I checked them, they were correct, and that was the whole of year end.

Pros

Contractor payments and January 1099 filing are part of the base product.

Cons

Resolving an agency tax notice can take weeks.

Ease of use
Value for money
Customer service
Functionality
3 found this helpful

Amelia Fontaine

Director of Finance, Blackstone Contracting

United StatesSoftware51 to 200 employees

5.0

Jan 2, 2026

Verified userLinkedIn confirmedUsed 1 to 2 years

Payroll stopped being the thing I dread

We have staff in four states and multi state payroll is included rather than surcharged. Our old provider wanted an extra fee per state, which for a remote team was a real cost.

Pros

Running payroll takes about three minutes once it is set up.

Cons

Resolving an agency tax notice can take weeks.

Ease of use
Value for money
Customer service
Functionality
3 found this helpful

Xander Mensah

VP of Sales, Tidewater Marine Services

United StatesEducation1 to 10 employees

4.0

Apr 11, 2025

Verified userLinkedIn confirmedUsed 6 to 12 months

Onboarding a new hire takes minutes now

I am not a payroll person and I run payroll in about three minutes every other Friday. Form 941 and our state filings happen without me knowing they happened. That is exactly what I wanted and never got from our previous provider.

Pros

Running payroll takes about three minutes once it is set up.

Cons

Some HR features are gated to the Premium tier at a large jump in price.

Ease of use
Value for money
Customer service
Functionality
3 found this helpful

Yusuf Ashford

VP of Sales, Northgate Logistics

United StatesSoftware11 to 50 employees

5.0

Dec 1, 2024

Verified userLinkedIn confirmedUsed less than 6 months

The filings just happen

W-2s went out in January without me doing anything. I checked them, they were correct, and that was the whole of year end.

Pros

Contractor payments and January 1099 filing are part of the base product.

Cons

Support has slowed noticeably as the company has grown.

Ease of use
Value for money
Customer service
Functionality
3 found this helpful

Tanya Hutchins

Accountant, Prairie Rose Bakery

CanadaManufacturing201 to 500 employees

5.0

Jul 31, 2024

LinkedIn confirmedUsed 6 to 12 months

First payroll tool my team actually likes

I am not a payroll person and I run payroll in about three minutes every other Friday. Form 941 and our state filings happen without me knowing they happened. That is exactly what I wanted and never got from our previous provider.

Pros

Benefits and 401(k) deductions sync back to payroll correctly.

Cons

The per person fee makes it expensive past roughly 40 employees.

Ease of use
Value for money
Customer service
Functionality
3 found this helpful

Julia Bell

VP of Sales, Prairie Rose Bakery

United StatesEducation1 to 10 employees

5.0

Jul 22, 2024

LinkedIn confirmedUsed 1 to 2 years

Onboarding a new hire takes minutes now

We have staff in four states and multi state payroll is included rather than surcharged. Our old provider wanted an extra fee per state, which for a remote team was a real cost.

Pros

Benefits and 401(k) deductions sync back to payroll correctly.

Cons

Some HR features are gated to the Premium tier at a large jump in price.

Ease of use
Value for money
Customer service
Functionality
3 found this helpful

Amelia Dashwood

Office Manager, Northgate Logistics

CanadaLegal11 to 50 employees

5.0

Jul 18, 2024

Verified userUsed 1 to 2 years

Onboarding a new hire takes minutes now

Benefits sync back to payroll so deductions are simply right. No spreadsheet, no reconciliation, no discovering an error in March.

Pros

Multi state payroll is included rather than an add on fee per state.

Cons

Some HR features are gated to the Premium tier at a large jump in price.

Ease of use
Value for money
Customer service
Functionality
3 found this helpful

Mireille Larkin

Managing Partner, Vertex Machine Works

United StatesLegal1 to 10 employees

5.0

Jun 5, 2026

Verified userUsed 1 to 2 years

Three clicks and everyone is paid

W-2s went out in January without me doing anything. I checked them, they were correct, and that was the whole of year end.

Pros

Contractor payments and January 1099 filing are part of the base product.

Cons

Resolving an agency tax notice can take weeks.

Ease of use
Value for money
Customer service
Functionality
2 found this helpful

Celeste Wesley

General Manager, Redbrick Property Group

United StatesMarketing51 to 200 employees

5.0

May 28, 2026

Verified userLinkedIn confirmedUsed 1 to 2 years

Onboarding a new hire takes minutes now

We have staff in four states and multi state payroll is included rather than surcharged. Our old provider wanted an extra fee per state, which for a remote team was a real cost.

Pros

Running payroll takes about three minutes once it is set up.

Cons

Resolving an agency tax notice can take weeks.

Ease of use
Value for money
Customer service
Functionality
2 found this helpful

Theo Mahoney

Project Manager, Willow & Ash Salons

United StatesAccounting1 to 10 employees

5.0

May 17, 2026

LinkedIn confirmedUsed 2 or more years

Three clicks and everyone is paid

We have staff in four states and multi state payroll is included rather than surcharged. Our old provider wanted an extra fee per state, which for a remote team was a real cost.

Pros

Contractor payments and January 1099 filing are part of the base product.

Cons

The per person fee makes it expensive past roughly 40 employees.

Ease of use
Value for money
Customer service
Functionality
2 found this helpful

Ines Lin

Founder, Lantern Creative

CanadaReal estate11 to 50 employees

5.0

May 6, 2026

Verified userUsed 1 to 2 years

First payroll tool my team actually likes

Benefits sync back to payroll so deductions are simply right. No spreadsheet, no reconciliation, no discovering an error in March.

Pros

Contractor payments and January 1099 filing are part of the base product.

Cons

Reporting is thin compared with ADP or Paychex.

Ease of use
Value for money
Customer service
Functionality
2 found this helpful

Gwen Quigley

Founder, Trailhead Bicycles

United StatesAccounting1 to 10 employees

3.0

Apr 15, 2026

Used 2 or more years

Great product, the per person fee adds up

It was outstanding three years ago. It is good now. Response times have stretched and the first line answer is more often a help article link than an answer. Still better than most, but the direction is the wrong way.

Pros

Multi state payroll is included rather than an add on fee per state.

Cons

Reporting is thin compared with ADP or Paychex.

Ease of use
Value for money
Customer service
Functionality
2 found this helpful

Quinn Paredes

Bookkeeper, Aurora Print House

United StatesMarketing11 to 50 employees

4.0

Mar 19, 2026

Used less than 6 months

Payroll stopped being the thing I dread

W-2s went out in January without me doing anything. I checked them, they were correct, and that was the whole of year end.

Pros

Benefits and 401(k) deductions sync back to payroll correctly.

Cons

There is no Canadian payroll. No T4, no ROE, no CPP and no EI.

Ease of use
Value for money
Customer service
Functionality
2 found this helpful

Adele Zimmerman

People Operations Lead, Falcon Ridge Landscaping

CanadaFinancial services1 to 10 employees

5.0

Mar 9, 2026

Verified userUsed 1 to 2 years

Three clicks and everyone is paid

W-2s went out in January without me doing anything. I checked them, they were correct, and that was the whole of year end.

Pros

Benefits and 401(k) deductions sync back to payroll correctly.

Cons

Reporting is thin compared with ADP or Paychex.

Ease of use
Value for money
Customer service
Functionality
2 found this helpful

Valerie Waterhouse

VP of Sales, Harborline Supply

CanadaNonprofit1 to 10 employees

5.0

Mar 8, 2026

LinkedIn confirmedUsed 1 to 2 years

Onboarding a new hire takes minutes now

Benefits sync back to payroll so deductions are simply right. No spreadsheet, no reconciliation, no discovering an error in March.

Pros

Running payroll takes about three minutes once it is set up.

Cons

There is no Canadian payroll. No T4, no ROE, no CPP and no EI.

Ease of use
Value for money
Customer service
Functionality
2 found this helpful

Joelle Abbott

Founder, Copper Mountain Brewing

United StatesNonprofit1 to 10 employees

4.0

Nov 30, 2025

Verified userUsed 2 or more years

First payroll tool my team actually likes

New hire onboarding used to be a folder of PDFs and a week of chasing. Now they get a link, fill in their own W-4 and direct deposit, and they are in the next run. We hired six people last year and it was a non event every time.

Pros

Multi state payroll is included rather than an add on fee per state.

Cons

Support has slowed noticeably as the company has grown.

Ease of use
Value for money
Customer service
Functionality
2 found this helpful

Ophelia Contreras

Practice Manager, Blackstone Contracting

United StatesEcommerce1 to 10 employees

4.0

May 23, 2025

LinkedIn confirmedUsed 2 or more years

First payroll tool my team actually likes

New hire onboarding used to be a folder of PDFs and a week of chasing. Now they get a link, fill in their own W-4 and direct deposit, and they are in the next run. We hired six people last year and it was a non event every time.

Pros

Contractor payments and January 1099 filing are part of the base product.

Cons

The per person fee makes it expensive past roughly 40 employees.

Ease of use
Value for money
Customer service
Functionality
2 found this helpful