United States·Professional services·1 to 10 employees
5.0
Jul 22, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Support knows payroll, not a script
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Support staffed by people who know payroll
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Ingrid Boateng
Managing Partner, Beacon Legal Partners
United States·Manufacturing·11 to 50 employees
5.0
May 6, 2025
Verified userUsed 6 to 12 months
Payroll takes four minutes now
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Multi state payroll with no per state fee
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Farida Bergstrom
Office Manager, Sandbar Hospitality
United States·Manufacturing·51 to 200 employees
5.0
Mar 13, 2025
Verified userUsed 6 to 12 months
Payroll takes four minutes now
We are a restaurant and tip credit calculations are where our old provider quietly got things wrong for two quarters. OnPay handles tips, tip credit and the reporting correctly and I have checked it hard.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Michelle Valentine
Office Manager, Falcon Ridge Landscaping
Canada·Retail·51 to 200 employees
4.0
Feb 17, 2025
Used 2 or more years
Multi state at no extra charge
Payroll is about four minutes every other Friday. I am not a payroll person and I do not need to be, and the federal and state filings happen without me knowing they happened.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Quentin Ellsworth
Head of Operations, Lantern Creative
Canada·Education·1 to 10 employees
5.0
Oct 27, 2024
Verified userUsed 6 to 12 months
Tip credit handling that is actually right
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Freya Dubois
Office Manager, Cedar & Vine Interiors
United States·Professional services·1 to 10 employees
5.0
May 23, 2026
Verified userUsed 6 to 12 months
Our farm payroll finally files correctly
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Migration and setup handled by OnPay at no charge
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Bianca Espinoza
Accountant, Copper Mountain Brewing
United States·Marketing·11 to 50 employees
5.0
Feb 20, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Our farm payroll finally files correctly
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Every feature included on a single plan with no upsell
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Franklin Jimenez
Studio Director, Blackstone Contracting
United States·Ecommerce·1 to 10 employees
3.0
Aug 28, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
The interface is functional rather than modern
We opened a small operation in Ontario and OnPay does not do Canadian payroll. No T4, nothing. We run a second provider for three people, which is exactly the complexity we were avoiding. Check this before you commit if you have cross border plans.
Pros
Migration and setup handled by OnPay at no charge
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Caleb Kearney
Owner, Tidewater Marine Services
United States·Real estate·201 to 500 employees
5.0
Jul 5, 2025
Verified userUsed 1 to 2 years
Support knows payroll, not a script
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Migration and setup handled by OnPay at no charge
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Patrick Zhao
General Manager, Sandbar Hospitality
United States·Healthcare·11 to 50 employees
4.0
Jun 10, 2025
Verified userUsed less than 6 months
Payroll takes four minutes now
We have staff in four states and there is no per state surcharge. Our previous provider charged for each one, which for a small distributed team was a real and irritating cost.
Pros
Multi state payroll with no per state fee
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Denise Paredes
Chief of Staff, Summit Physio
United States·Real estate·1 to 10 employees
5.0
Mar 2, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Our farm payroll finally files correctly
We have staff in four states and there is no per state surcharge. Our previous provider charged for each one, which for a small distributed team was a real and irritating cost.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Marisol Finnegan
People Operations Lead, Aurora Print House
United States·Software·11 to 50 employees
5.0
Dec 22, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Our farm payroll finally files correctly
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Tessa Lambert
Managing Partner, Lantern Creative
United States·Manufacturing·11 to 50 employees
5.0
Dec 16, 2024
Verified userUsed 1 to 2 years
Support knows payroll, not a script
We run an agricultural operation and Form 943 is not something most payroll products handle. OnPay does it properly, alongside our regular staff on 941. Finding one system for both was why we chose them and it has worked for three years.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Ximena Kirkwood
General Manager, Redbrick Property Group
United States·Marketing·51 to 200 employees
5.0
Sep 13, 2024
Verified userUsed 2 or more years
No tier upsell in three years
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Multi state payroll with no per state fee
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Paige Aoki
Project Manager, Falcon Ridge Landscaping
United States·Manufacturing·1 to 10 employees
4.0
Sep 1, 2024
Verified userLinkedIn confirmedUsed 2 or more years
No tier upsell in three years
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Migration and setup handled by OnPay at no charge
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Tobias Zhao
Bookkeeper, Trailhead Bicycles
United States·Construction·11 to 50 employees
5.0
Aug 9, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Payroll takes four minutes now
We are a restaurant and tip credit calculations are where our old provider quietly got things wrong for two quarters. OnPay handles tips, tip credit and the reporting correctly and I have checked it hard.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Dana Whitfield
Founder, Willow & Ash Salons
United States·Nonprofit·1 to 10 employees
4.0
Apr 28, 2026
Verified userUsed 6 to 12 months
Support knows payroll, not a script
We have staff in four states and there is no per state surcharge. Our previous provider charged for each one, which for a small distributed team was a real and irritating cost.
Pros
Multi state payroll with no per state fee
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Callum Goldberg
Practice Manager, Kestrel Analytics
United States·Marketing·51 to 200 employees
1.0
Jan 25, 2026
Used 1 to 2 years
Benefits administration is basic
Registering us in a new state took about three weeks and I was told ten days. It got done and the communication in the middle was poor, with two emails unanswered. For everything else they have been excellent, which made that stretch more surprising.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Ibrahim Bell
Owner, Redbrick Property Group
Canada·Ecommerce·11 to 50 employees
5.0
Jan 24, 2026
Verified userUsed 6 to 12 months
Payroll takes four minutes now
We have staff in four states and there is no per state surcharge. Our previous provider charged for each one, which for a small distributed team was a real and irritating cost.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Gordon Brennan
Director of Finance, Vertex Machine Works
Canada·Real estate·1 to 10 employees
5.0
Dec 10, 2025
Verified userUsed 2 or more years
Payroll takes four minutes now
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
United States
Canada