United States·Professional services·1 to 10 employees
5.0
Oct 3, 2024
Verified userUsed less than 6 months
Multi state at no extra charge
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Multi state payroll with no per state fee
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Spencer Barlow
Accountant, Harborline Supply
United States·Transport and logistics·201 to 500 employees
3.0
Feb 3, 2026
Verified userUsed 1 to 2 years
HR features are a bonus, not a reason
It looks like a competent business application rather than a designed product. Everything is where you expect and nobody would call it beautiful. For payroll I consider that entirely acceptable.
Pros
Multi state payroll with no per state fee
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
37 found this helpful
Curtis Ivanov
Director of Finance, Aurora Print House
Other·Transport and logistics·201 to 500 employees
4.0
Jul 5, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Tip credit handling that is actually right
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Migration and setup handled by OnPay at no charge
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Genevieve Vance
Founder, Harborline Supply
Canada·Nonprofit·51 to 200 employees
5.0
Apr 5, 2026
Used less than 6 months
One price and every feature is in it
We have staff in four states and there is no per state surcharge. Our previous provider charged for each one, which for a small distributed team was a real and irritating cost.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Ursula Acheson
Accountant, Maplewood Childcare
Canada·Education·1 to 10 employees
4.0
May 12, 2025
Verified userUsed 6 to 12 months
No tier upsell in three years
We have staff in four states and there is no per state surcharge. Our previous provider charged for each one, which for a small distributed team was a real and irritating cost.
Pros
Every feature included on a single plan with no upsell
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Vincent Serrano
People Operations Lead, Northern Star Staffing
United States·Ecommerce·500+ employees
4.0
Sep 4, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Our farm payroll finally files correctly
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Support staffed by people who know payroll
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Elena Moreau
Accountant, Maplewood Childcare
United States·Transport and logistics·51 to 200 employees
5.0
Jun 5, 2025
Verified userUsed 6 to 12 months
Support knows payroll, not a script
We are a restaurant and tip credit calculations are where our old provider quietly got things wrong for two quarters. OnPay handles tips, tip credit and the reporting correctly and I have checked it hard.
Pros
Every feature included on a single plan with no upsell
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Giselle Xu
Accountant, Harborline Supply
United States·Software·1 to 10 employees
4.0
Jul 4, 2026
Verified userUsed 6 to 12 months
Tip credit handling that is actually right
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Every feature included on a single plan with no upsell
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
33 found this helpful
Quentin Underwood
Sales Director, Silverbirch Accounting
United States·Software·1 to 10 employees
4.0
Jun 1, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Support knows payroll, not a script
We are a restaurant and tip credit calculations are where our old provider quietly got things wrong for two quarters. OnPay handles tips, tip credit and the reporting correctly and I have checked it hard.
Pros
Every feature included on a single plan with no upsell
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
33 found this helpful
Beatriz Hammond
Owner, Beacon Legal Partners
United States·Financial services·11 to 50 employees
5.0
Oct 8, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Our farm payroll finally files correctly
Payroll is about four minutes every other Friday. I am not a payroll person and I do not need to be, and the federal and state filings happen without me knowing they happened.
Pros
Multi state payroll with no per state fee
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
33 found this helpful
Samuel Winters
Sales Director, Coastline Outfitters
United States·Transport and logistics·11 to 50 employees
5.0
Aug 15, 2025
Verified userUsed 2 or more years
One price and every feature is in it
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Support staffed by people who know payroll
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
32 found this helpful
Tobias Valentine
Operations Manager, Sandbar Hospitality
United States·Accounting·1 to 10 employees
5.0
Jun 15, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
One price and every feature is in it
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Support staffed by people who know payroll
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
32 found this helpful
Tanya Goodwin
Operations Manager, Coastline Outfitters
Canada·Ecommerce·11 to 50 employees
4.0
May 6, 2026
Verified userUsed 2 or more years
Tip credit handling that is actually right
Payroll is about four minutes every other Friday. I am not a payroll person and I do not need to be, and the federal and state filings happen without me knowing they happened.
Pros
Every feature included on a single plan with no upsell
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Keith Ainsworth
Sales Director, Maplewood Childcare
United States·Transport and logistics·51 to 200 employees
4.0
Nov 25, 2025
LinkedIn confirmedUsed 2 or more years
Multi state at no extra charge
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Multi state payroll with no per state fee
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Sanjay Velazquez
Finance Manager, Clearview Windows
United States·Nonprofit·11 to 50 employees
4.0
Nov 14, 2025
Verified userUsed 2 or more years
They migrated us mid year without drama
We are a restaurant and tip credit calculations are where our old provider quietly got things wrong for two quarters. OnPay handles tips, tip credit and the reporting correctly and I have checked it hard.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Curtis Bergstrom
General Manager, Tidewater Marine Services
United States·Retail·500+ employees
5.0
May 18, 2026
Verified userUsed 2 or more years
Tip credit handling that is actually right
We run an agricultural operation and Form 943 is not something most payroll products handle. OnPay does it properly, alongside our regular staff on 941. Finding one system for both was why we chose them and it has worked for three years.
Pros
Migration and setup handled by OnPay at no charge
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Bethany Ojeda
Studio Director, Sandbar Hospitality
United States·Healthcare·11 to 50 employees
3.0
Oct 9, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The interface is functional rather than modern
It looks like a competent business application rather than a designed product. Everything is where you expect and nobody would call it beautiful. For payroll I consider that entirely acceptable.
Pros
Every feature included on a single plan with no upsell
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Katya Laroche
General Manager, Silverbirch Accounting
Canada·Legal·201 to 500 employees
4.0
May 4, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Our farm payroll finally files correctly
We are a restaurant and tip credit calculations are where our old provider quietly got things wrong for two quarters. OnPay handles tips, tip credit and the reporting correctly and I have checked it hard.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Brendan Velazquez
Director of Finance, Harborline Supply
Canada·Construction·500+ employees
4.0
Nov 9, 2025
LinkedIn confirmedUsed 2 or more years
Multi state at no extra charge
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Migration and setup handled by OnPay at no charge
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Pablo Hendricks
General Manager, Vertex Machine Works
United States·Real estate·1 to 10 employees
5.0
Jul 16, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
No tier upsell in three years
I called about a multi state withholding question and got someone who understood reciprocity agreements without me explaining what they were. That is a very different conversation from being read a knowledge base article by someone following a flowchart.
Pros
Every feature included on a single plan with no upsell
United States
Canada