Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Ian Schneider
People Operations Lead, Tidewater Marine Services
United States·Accounting·1 to 10 employees
4.0
Oct 11, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Multi state at no extra charge
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Multi state payroll with no per state fee
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Freya Osei
Controller, Redbrick Property Group
Canada·Healthcare·51 to 200 employees
5.0
Oct 2, 2025
Verified userLinkedIn confirmedUsed 2 or more years
They migrated us mid year without drama
We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Migration and setup handled by OnPay at no charge
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Talia Mercer
Operations Manager, Fairview Veterinary
United States·Healthcare·11 to 50 employees
5.0
Jun 6, 2025
Verified userUsed 6 to 12 months
Support knows payroll, not a script
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Imani Schneider
Owner, Trailhead Bicycles
United States·Nonprofit·11 to 50 employees
3.0
Feb 20, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Mobile is a browser, not an app
It looks like a competent business application rather than a designed product. Everything is where you expect and nobody would call it beautiful. For payroll I consider that entirely acceptable.
Pros
Multi state payroll with no per state fee
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
Response from the vendorFeb 23, 2025
Thank you for the review and we are sorry the state registration took longer than we indicated. Turnaround varies by agency and our communication should have been better regardless. Please reach out if there is anything still outstanding.
26 found this helpful
Olivia Goodwin
Project Manager, Ironwood Fabrication
United States·Accounting·1 to 10 employees
3.0
May 29, 2026
LinkedIn confirmedUsed 6 to 12 months
HR features are a bonus, not a reason
The HR side covers documents, onboarding and org charts adequately. It is not a reason to buy and it is not embarrassing either. We pair it with BambooHR and the two do not fight.
Pros
Support staffed by people who know payroll
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 8, 2026
Thank you for the review and we are sorry the state registration took longer than we indicated. Turnaround varies by agency and our communication should have been better regardless. Please reach out if there is anything still outstanding.
25 found this helpful
Trisha Nguyen
People Operations Lead, Maplewood Childcare
United States·Financial services·1 to 10 employees
4.0
Apr 24, 2025
Verified userUsed 2 or more years
Tip credit handling that is actually right
We are a restaurant and tip credit calculations are where our old provider quietly got things wrong for two quarters. OnPay handles tips, tip credit and the reporting correctly and I have checked it hard.
Pros
Every feature included on a single plan with no upsell
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Deepa Haugen
Accountant, Redbrick Property Group
Other·Financial services·51 to 200 employees
5.0
Dec 9, 2024
Verified userLinkedIn confirmedUsed 2 or more years
They migrated us mid year without drama
We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Every feature included on a single plan with no upsell
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Yara Emerson
Finance Manager, Beacon Legal Partners
United States·Retail·201 to 500 employees
4.0
Dec 31, 2025
Used 6 to 12 months
No tier upsell in three years
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Multi state payroll with no per state fee
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Beatriz Castillo
Project Manager, Vertex Machine Works
United States·Healthcare·1 to 10 employees
5.0
Jul 7, 2025
LinkedIn confirmedUsed 2 or more years
Our farm payroll finally files correctly
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Migration and setup handled by OnPay at no charge
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Aaron Kirkwood
Finance Manager, Meridian Dental Group
Other·Retail·11 to 50 employees
5.0
Apr 27, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Multi state at no extra charge
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Every feature included on a single plan with no upsell
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Jonathan Isozaki
VP of Sales, Northgate Logistics
United States·Education·1 to 10 employees
4.0
Feb 26, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Our farm payroll finally files correctly
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Multi state payroll with no per state fee
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Yosef Nguyen
Practice Manager, Copper Mountain Brewing
United States·Hospitality·1 to 10 employees
4.0
Nov 30, 2025
Used 1 to 2 years
Payroll takes four minutes now
Payroll is about four minutes every other Friday. I am not a payroll person and I do not need to be, and the federal and state filings happen without me knowing they happened.
Pros
Migration and setup handled by OnPay at no charge
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Priya Nascimento
Practice Manager, Kestrel Analytics
United States·Nonprofit·11 to 50 employees
4.0
Nov 8, 2025
LinkedIn confirmedUsed less than 6 months
Tip credit handling that is actually right
We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Sanjay Ainsworth
Head of Operations, Trailhead Bicycles
United States·Transport and logistics·1 to 10 employees
4.0
Dec 4, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
No tier upsell in three years
We are a restaurant and tip credit calculations are where our old provider quietly got things wrong for two quarters. OnPay handles tips, tip credit and the reporting correctly and I have checked it hard.
Pros
Every feature included on a single plan with no upsell
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Bruno Goldberg
Owner, Foundry Road Studios
United States·Hospitality·11 to 50 employees
5.0
Jun 13, 2025
Verified userUsed 1 to 2 years
They migrated us mid year without drama
We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Yara Lambert
Bookkeeper, Silverbirch Accounting
United States·Construction·11 to 50 employees
5.0
Aug 24, 2025
LinkedIn confirmedUsed less than 6 months
Our farm payroll finally files correctly
We have staff in four states and there is no per state surcharge. Our previous provider charged for each one, which for a small distributed team was a real and irritating cost.
Pros
Support staffed by people who know payroll
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Jorge Fry
People Operations Lead, Trailhead Bicycles
United States·Software·11 to 50 employees
5.0
May 17, 2025
Verified userLinkedIn confirmedUsed less than 6 months
They migrated us mid year without drama
We run an agricultural operation and Form 943 is not something most payroll products handle. OnPay does it properly, alongside our regular staff on 941. Finding one system for both was why we chose them and it has worked for three years.
Pros
Migration and setup handled by OnPay at no charge
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Amara Mensah
Finance Manager, Bluewater Consulting
United States·Financial services·11 to 50 employees
4.0
Apr 26, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Multi state at no extra charge
We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Ines Yamamoto
Head of Operations, Foundry Road Studios
Canada·Transport and logistics·11 to 50 employees
3.0
Dec 22, 2024
Verified userUsed 6 to 12 months
HR features are a bonus, not a reason
There is no native mobile app, just the responsive site. It works on a phone and it is clearly not built for one. Our employees look at pay stubs on it and nobody has complained loudly.
Pros
Support staffed by people who know payroll
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 2, 2025
Thank you for the review and we are sorry the state registration took longer than we indicated. Turnaround varies by agency and our communication should have been better regardless. Please reach out if there is anything still outstanding.
United States
Canada