Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Xander Jimenez
Owner, Vertex Machine Works
United States·Transport and logistics·11 to 50 employees
4.0
Dec 23, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Boring in the way accounting software should be
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Ezra Haddad
People Operations Lead, Fairview Veterinary
Canada·Real estate·1 to 10 employees
5.0
Dec 15, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
The bank feed alone justifies the cost
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Fiona Dupont
Chief of Staff, Lantern Creative
United States·Nonprofit·51 to 200 employees
5.0
Sep 10, 2024
Used 6 to 12 months
The bank feed alone justifies the cost
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Terrence Barlow
Controller, Silverbirch Accounting
Other·Financial services·1 to 10 employees
5.0
Aug 22, 2024
Verified userUsed 2 or more years
It does the job and my bookkeeper is happy
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Mabel Flanagan
Head of Operations, Meridian Dental Group
United States·Hospitality·1 to 10 employees
4.0
Aug 16, 2024
LinkedIn confirmedUsed 2 or more years
The bank feed alone justifies the cost
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Douglas Okafor
Founder, Redbrick Property Group
Canada·Ecommerce·51 to 200 employees
4.0
Aug 7, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Month end went from three days to half a day
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Christopher Mensah
Office Manager, Kestrel Analytics
United States·Education·11 to 50 employees
4.0
Jun 14, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
It does the job and my bookkeeper is happy
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Alistair Iqbal
Managing Partner, Bluewater Consulting
United States·Accounting·51 to 200 employees
1.0
May 30, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Support is the worst part of the product
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Oscar Zhao
Bookkeeper, Lantern Creative
United States·Transport and logistics·11 to 50 employees
3.0
Apr 8, 2026
LinkedIn confirmedUsed 6 to 12 months
Fine, but I resent the price
Capable software wrapped in a cluttered interface. Everything I need is in there somewhere, usually two menus deeper than it should be. Once you learn the paths it is fine, but nobody would call it well designed.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Quentin Osei
Operations Manager, Trailhead Bicycles
Canada·Transport and logistics·1 to 10 employees
2.0
Mar 7, 2026
Used 6 to 12 months
Priced like a utility, supported like an afterthought
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Franklin Rowan
Managing Partner, Tidewater Marine Services
United States·Financial services·1 to 10 employees
5.0
Feb 28, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Month end went from three days to half a day
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Warren Jain
Bookkeeper, Vertex Machine Works
United States·Accounting·1 to 10 employees
4.0
Feb 14, 2026
Verified userUsed 2 or more years
Every accountant we called already knew it
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Meredith Eberhardt
VP of Sales, Coastline Outfitters
United States·Education·11 to 50 employees
4.0
Dec 26, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
It does the job and my bookkeeper is happy
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Naomi Kirkwood
Project Manager, Cedar & Vine Interiors
United States·Nonprofit·51 to 200 employees
4.0
Nov 14, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The bank feed alone justifies the cost
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Michelle Adeyemi
General Manager, Northgate Logistics
Canada·Healthcare·51 to 200 employees
3.0
Oct 31, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Does the job, costs more every year
It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Tanya Delgado
Accountant, Trailhead Bicycles
United States·Transport and logistics·11 to 50 employees
5.0
Oct 5, 2025
LinkedIn confirmedUsed 6 to 12 months
It does the job and my bookkeeper is happy
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Esther Valentine
HR Manager, Granite Peak Roofing
Canada·Construction·1 to 10 employees
1.0
Sep 13, 2025
Used 1 to 2 years
Support is the worst part of the product
The software is fine. Support is not. I spent four hours across three calls trying to fix a payroll tax mapping and got three different answers, none of which worked. In the end a forum post solved it. For what we pay that is not acceptable.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Ines Nascimento
VP of Sales, Redbrick Property Group
United States·Manufacturing·1 to 10 employees
4.0
Sep 6, 2025
Used 6 to 12 months
Month end went from three days to half a day
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Ximena Desai
Finance Manager, Sandbar Hospitality
United States·Marketing·11 to 50 employees
5.0
Jun 17, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Month end went from three days to half a day
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Canada
United States