It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 24, 2024
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
2 found this helpful
Wesley Ponce
Office Manager, Willow & Ash Salons
Canada·Transport and logistics·1 to 10 employees
2.0
Oct 19, 2024
Used 1 to 2 years
Support is the worst part of the product
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 21, 2024
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
2 found this helpful
Andre Rowan
Director of Finance, Falcon Ridge Landscaping
United States·Ecommerce·500+ employees
4.0
Jun 25, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Every accountant we called already knew it
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Liam Espinoza
Accountant, Cedar & Vine Interiors
United States·Construction·1 to 10 employees
4.0
Mar 27, 2026
Verified userUsed 1 to 2 years
The bank feed alone justifies the cost
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Caleb Radcliffe
People Operations Lead, Vertex Machine Works
United States·Software·1 to 10 employees
5.0
Feb 19, 2026
Verified userUsed less than 6 months
The bank feed alone justifies the cost
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Genevieve Schneider
Owner, Blackstone Contracting
Canada·Transport and logistics·201 to 500 employees
4.0
Jan 23, 2026
Verified userLinkedIn confirmedUsed less than 6 months
It does the job and my bookkeeper is happy
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Percy Waterhouse
Controller, Vertex Machine Works
United States·Financial services·11 to 50 employees
5.0
Nov 26, 2025
Used less than 6 months
The bank feed alone justifies the cost
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Priya Jain
Accountant, Harborline Supply
United States·Hospitality·1 to 10 employees
5.0
Nov 3, 2025
Verified userUsed less than 6 months
Boring in the way accounting software should be
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Nikhil Dubois
Finance Manager, Coastline Outfitters
United States·Software·11 to 50 employees
4.0
Oct 29, 2025
LinkedIn confirmedUsed 1 to 2 years
It does the job and my bookkeeper is happy
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Felicia Kearney
General Manager, Coastline Outfitters
United States·Transport and logistics·51 to 200 employees
4.0
Oct 7, 2025
LinkedIn confirmedUsed 1 to 2 years
Boring in the way accounting software should be
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Bethany Lambert
Head of Operations, Granite Peak Roofing
Canada·Real estate·11 to 50 employees
5.0
Jun 27, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Month end went from three days to half a day
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Spencer Jimenez
Accountant, Fairview Veterinary
Canada·Healthcare·51 to 200 employees
5.0
May 24, 2025
Verified userUsed 6 to 12 months
The bank feed alone justifies the cost
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Leonard Nowak
Operations Manager, Northern Star Staffing
United States·Manufacturing·51 to 200 employees
5.0
Apr 16, 2025
Used 1 to 2 years
Boring in the way accounting software should be
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Sarah Bell
General Manager, Summit Physio
United States·Financial services·51 to 200 employees
5.0
Apr 6, 2025
Verified userUsed 6 to 12 months
Every accountant we called already knew it
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Miguel Ivanov
Chief of Staff, Maplewood Childcare
United States·Retail·51 to 200 employees
5.0
Mar 29, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Every accountant we called already knew it
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Cormac Farouk
Operations Manager, Falcon Ridge Landscaping
United States·Accounting·1 to 10 employees
4.0
Mar 23, 2025
LinkedIn confirmedUsed 1 to 2 years
Boring in the way accounting software should be
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Ulises Ghosh
Founder, Clearview Windows
United States·Construction·11 to 50 employees
4.0
Mar 19, 2025
Used 2 or more years
Every accountant we called already knew it
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Carmen Brennan
HR Manager, Northern Star Staffing
United States·Professional services·51 to 200 employees
4.0
Mar 8, 2025
LinkedIn confirmedUsed 1 to 2 years
Month end went from three days to half a day
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Margot Valentine
Head of Operations, Harborline Supply
United States·Construction·11 to 50 employees
2.0
Feb 28, 2025
Verified userUsed 6 to 12 months
Priced like a utility, supported like an afterthought
The software is fine. Support is not. I spent four hours across three calls trying to fix a payroll tax mapping and got three different answers, none of which worked. In the end a forum post solved it. For what we pay that is not acceptable.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Katherine Ainsworth
People Operations Lead, Coastline Outfitters
United States·Ecommerce·1 to 10 employees
2.0
Feb 19, 2025
LinkedIn confirmedUsed 2 or more years
Priced like a utility, supported like an afterthought
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorFeb 24, 2025
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
Canada
United States