Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
39 found this helpful
Leonard Vaughn
Accountant, Kestrel Analytics
United States·Real estate·11 to 50 employees
1.0
Nov 28, 2025
Verified userUsed 2 or more years
Support is the worst part of the product
The software is fine. Support is not. I spent four hours across three calls trying to fix a payroll tax mapping and got three different answers, none of which worked. In the end a forum post solved it. For what we pay that is not acceptable.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Cody Winters
Accountant, Sandbar Hospitality
United States·Education·500+ employees
5.0
Aug 8, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Every accountant we called already knew it
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Rosa Ugwu
Bookkeeper, Meridian Dental Group
United States·Accounting·201 to 500 employees
5.0
Jun 26, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Boring in the way accounting software should be
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Adrian Ugwu
VP of Sales, Foundry Road Studios
United States·Manufacturing·1 to 10 employees
5.0
Apr 12, 2025
Verified userUsed less than 6 months
Every accountant we called already knew it
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Julius Acheson
Bookkeeper, Lantern Creative
United States·Retail·11 to 50 employees
5.0
Feb 13, 2025
LinkedIn confirmedUsed 2 or more years
The bank feed alone justifies the cost
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Hugo Nasser
People Operations Lead, Ironwood Fabrication
United States·Construction·11 to 50 employees
4.0
Apr 30, 2025
Used 1 to 2 years
It does the job and my bookkeeper is happy
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
37 found this helpful
Heather Haugen
Office Manager, Aurora Print House
United States·Retail·500+ employees
5.0
Apr 28, 2025
Verified userUsed 1 to 2 years
The bank feed alone justifies the cost
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
37 found this helpful
Greta Boateng
Bookkeeper, Granite Peak Roofing
United States·Manufacturing·11 to 50 employees
1.0
Mar 3, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Support is the worst part of the product
The software is fine. Support is not. I spent four hours across three calls trying to fix a payroll tax mapping and got three different answers, none of which worked. In the end a forum post solved it. For what we pay that is not acceptable.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 6, 2026
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
36 found this helpful
Percy Abbott
HR Manager, Trailhead Bicycles
United States·Retail·51 to 200 employees
1.0
Sep 15, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Priced like a utility, supported like an afterthought
The software is fine. Support is not. I spent four hours across three calls trying to fix a payroll tax mapping and got three different answers, none of which worked. In the end a forum post solved it. For what we pay that is not acceptable.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Amara Delgado
Operations Manager, Northgate Logistics
United States·Legal·51 to 200 employees
1.0
Nov 2, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Priced like a utility, supported like an afterthought
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Callum McAllister
Head of Operations, Vertex Machine Works
Canada·Hospitality·1 to 10 employees
4.0
Sep 13, 2024
LinkedIn confirmedUsed less than 6 months
The bank feed alone justifies the cost
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Adele Hammond
Founder, Cedar & Vine Interiors
United States·Healthcare·11 to 50 employees
5.0
Sep 20, 2024
Verified userUsed 6 to 12 months
Every accountant we called already knew it
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
35 found this helpful
Vera Underwood
Office Manager, Aurora Print House
United States·Professional services·500+ employees
5.0
Mar 28, 2026
Verified userUsed less than 6 months
It does the job and my bookkeeper is happy
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Franklin Nguyen
Chief of Staff, Meridian Dental Group
United States·Real estate·11 to 50 employees
4.0
Nov 11, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Boring in the way accounting software should be
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Douglas Whelan
Accountant, Prairie Rose Bakery
Canada·Retail·1 to 10 employees
4.0
Jan 28, 2025
LinkedIn confirmedUsed 2 or more years
Boring in the way accounting software should be
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Jamal Mahoney
Project Manager, Silverbirch Accounting
United States·Real estate·1 to 10 employees
5.0
Jan 12, 2026
Verified userUsed less than 6 months
Boring in the way accounting software should be
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
33 found this helpful
Lucas Abbott
Director of Finance, Northgate Logistics
United States·Ecommerce·1 to 10 employees
3.0
Aug 6, 2025
Used less than 6 months
Does the job, costs more every year
Capable software wrapped in a cluttered interface. Everything I need is in there somewhere, usually two menus deeper than it should be. Once you learn the paths it is fine, but nobody would call it well designed.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
33 found this helpful
Ravi Lundgren
Office Manager, Northern Star Staffing
United States·Legal·1 to 10 employees
4.0
Jan 29, 2026
Verified userUsed 2 or more years
It does the job and my bookkeeper is happy
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
32 found this helpful
Curtis Kaur
People Operations Lead, Summit Physio
Canada·Construction·51 to 200 employees
2.0
Sep 29, 2025
Verified userUsed less than 6 months
Support is the worst part of the product
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Canada
United States