United States·Transport and logistics·201 to 500 employees
5.0
Sep 3, 2025
LinkedIn confirmedUsed 1 to 2 years
Month end went from three days to half a day
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Sarah Zhao
Sales Director, Hillcrest Family Clinic
Canada·Ecommerce·11 to 50 employees
3.0
Jul 17, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Does the job, costs more every year
It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 29, 2025
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
31 found this helpful
Naomi Sandoval
Chief of Staff, Sandbar Hospitality
Canada·Real estate·11 to 50 employees
4.0
May 30, 2025
LinkedIn confirmedUsed 6 to 12 months
Month end went from three days to half a day
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Caleb Ishikawa
Practice Manager, Beacon Legal Partners
United States·Transport and logistics·1 to 10 employees
3.0
Feb 13, 2025
Verified userUsed 2 or more years
Fine, but I resent the price
Capable software wrapped in a cluttered interface. Everything I need is in there somewhere, usually two menus deeper than it should be. Once you learn the paths it is fine, but nobody would call it well designed.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorFeb 19, 2025
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
31 found this helpful
Vanessa Farouk
Founder, Blackstone Contracting
Canada·Legal·1 to 10 employees
2.0
Jun 16, 2026
Verified userUsed 6 to 12 months
Support is the worst part of the product
Renewal came in 22 percent higher with no notice and no new features. When I called to ask, the rep offered a discount I had to ask for. Charging loyal customers more and rewarding whoever complains loudest is a choice.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 23, 2026
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
30 found this helpful
Vincent Castillo
Accountant, Silverbirch Accounting
United States·Financial services·1 to 10 employees
5.0
Apr 24, 2026
Verified userUsed 6 to 12 months
It does the job and my bookkeeper is happy
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The price increases every year at renewal, and the increases are not small.
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Mireille Emerson
Managing Partner, Granite Peak Roofing
Canada·Manufacturing·11 to 50 employees
5.0
Mar 8, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
The bank feed alone justifies the cost
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Wren Brennan
Managing Partner, Fairview Veterinary
United States·Accounting·11 to 50 employees
5.0
Jun 22, 2025
Verified userUsed 6 to 12 months
Boring in the way accounting software should be
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Pablo Eberhardt
Chief of Staff, Blackstone Contracting
Canada·Marketing·11 to 50 employees
3.0
Mar 22, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Fine, but I resent the price
It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 29, 2025
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
30 found this helpful
Warren Marchetti
VP of Sales, Prairie Rose Bakery
Other·Financial services·1 to 10 employees
3.0
Oct 21, 2024
LinkedIn confirmedUsed 1 to 2 years
Does the job, costs more every year
It works. It has always worked. But the price has gone up every single renewal and I get nothing new for it. I stay because moving is painful, not because I am happy, and I suspect Intuit knows that.
Pros
Every accountant and bookkeeper in North America knows it, so hiring help is easy.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 26, 2024
Thank you for the detailed feedback. We are sorry your support experience fell short and we have shared this with our care team. Please reach out through your account and reference this review so we can make it right.
30 found this helpful
Elena Reyes
Chief of Staff, Tidewater Marine Services
United States·Manufacturing·1 to 10 employees
5.0
Aug 21, 2024
Verified userUsed 2 or more years
The bank feed alone justifies the cost
The reason we picked it over Xero was simple: every bookkeeper we interviewed already knew QuickBooks. That made hiring easy and handover at year end a non event. Sometimes the boring answer is the right one.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Dominic Yoon
Bookkeeper, Maplewood Childcare
Canada·Hospitality·51 to 200 employees
5.0
Oct 15, 2024
Verified userUsed 6 to 12 months
Every accountant we called already knew it
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Daniel Castillo
Founder, Fairview Veterinary
United States·Marketing·51 to 200 employees
5.0
Sep 3, 2024
Used 1 to 2 years
Boring in the way accounting software should be
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Sales tax setup for economic nexus took our accountant a full afternoon.
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Katherine Delgado
General Manager, Lantern Creative
United States·Financial services·11 to 50 employees
4.0
Jul 23, 2024
LinkedIn confirmedUsed less than 6 months
Month end went from three days to half a day
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Katherine Raghavan
Owner, Meridian Dental Group
United States·Financial services·1 to 10 employees
1.0
Mar 20, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Support is the worst part of the product
The software is fine. Support is not. I spent four hours across three calls trying to fix a payroll tax mapping and got three different answers, none of which worked. In the end a forum post solved it. For what we pay that is not acceptable.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Trevor Adeyemi
Project Manager, Fairview Veterinary
Canada·Construction·51 to 200 employees
4.0
Mar 10, 2026
LinkedIn confirmedUsed less than 6 months
It does the job and my bookkeeper is happy
We moved off spreadsheets two years ago and I have not thought about the ledger since. The bank rules learned our vendors within about six weeks and now roughly 90 percent of transactions categorize themselves. My accountant pulls what she needs without asking me for anything.
Pros
The 1099-NEC flow in January actually works and files for us.
Cons
The US and Canadian editions are different products. Cross border means two subscriptions.
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Ezra Farouk
Office Manager, Northern Star Staffing
United States·Software·1 to 10 employees
5.0
Mar 31, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The bank feed alone justifies the cost
We run inventory on the Plus plan and it is accurate enough that we stopped keeping a parallel spreadsheet. That was the whole reason we upgraded and it paid off.
Pros
The mobile app is good enough to capture receipts on the road.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Sofia Winters
Operations Manager, Aurora Print House
United States·Real estate·51 to 200 employees
5.0
Jan 9, 2025
Verified userLinkedIn confirmedUsed less than 6 months
It does the job and my bookkeeper is happy
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Bank feeds connect to every institution we use, including our small credit union.
Cons
Useful features keep moving to higher tiers, so staying still costs more over time.
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Lorena Castillo
Managing Partner, Ironwood Fabrication
Canada·Transport and logistics·1 to 10 employees
4.0
Nov 16, 2024
Verified userUsed 6 to 12 months
Boring in the way accounting software should be
Reporting is the part I underrated. Class tracking lets me see profit by location without exporting anything, and I run the same three reports every Monday in about two minutes.
Pros
Reporting is deep. Class and location tracking answers questions other tools cannot.
Cons
Support is slow and inconsistent. Three calls can produce three different answers.
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Simon Haddad
General Manager, Prairie Rose Bakery
Canada·Transport and logistics·11 to 50 employees
4.0
Dec 28, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Month end went from three days to half a day
Sales tax across four states was the thing I dreaded and it handles it. Not perfectly, and I still check it, but it tracks what we owe where and the return prep is straightforward now.
Pros
Reconciliation rules genuinely learn. After two months most transactions land correctly on their own.
Cons
The interface carries twenty years of features and common tasks sit too many clicks deep.
United States
Canada