The single most important decision is your partner, not the product. Same software, wildly different outcomes. Ask for references in your industry and actually call them, because Sage will not implement this and whoever does becomes your experience of it.
Pros
Lot and serial traceability that survives a recall
Cons
Cloud edition is a hosted desktop, not a rebuild
Ease of use
Value for money
Customer service
Functionality
39 found this helpful
Katherine Oyelaran
Studio Director, Hillcrest Family Clinic
United States·Professional services·51 to 200 employees
4.0
Apr 2, 2026
Verified userLinkedIn confirmedUsed 2 or more years
A lot of ERP for a small manufacturer
We are fifty five people making industrial components and this runs the whole operation. Bills of material, work orders, multi warehouse inventory. For the money there is nothing else in this class that goes this deep.
Pros
Extremely stable after decades in the market
Cons
Reporting beyond the basics needs Crystal or a third party
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Gabriel Forsythe
HR Manager, Sandbar Hospitality
United States·Real estate·11 to 50 employees
4.0
Jun 2, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Our partner made it excellent
We are fifty five people making industrial components and this runs the whole operation. Bills of material, work orders, multi warehouse inventory. For the money there is nothing else in this class that goes this deep.
Pros
Extremely stable after decades in the market
Cons
Cloud edition is a hosted desktop, not a rebuild
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Ibrahim Prescott
General Manager, Hillcrest Family Clinic
United States·Construction·11 to 50 employees
4.0
Mar 7, 2025
LinkedIn confirmedUsed less than 6 months
A lot of ERP for a small manufacturer
It is not beautiful and it has not lost a transaction in twenty two years. At some point that is the only review that matters.
Pros
Extremely stable after decades in the market
Cons
Dated interface with a two month ramp
Ease of use
Value for money
Customer service
Functionality
37 found this helpful
Katherine Broadbent
Head of Operations, Trailhead Bicycles
United States·Accounting·1 to 10 employees
4.0
Jul 12, 2025
Used 2 or more years
A lot of ERP for a small manufacturer
Landed cost including freight and duty lands on the item properly, so our margins are actually our margins. We were guessing before and we were guessing wrong.
Pros
Lot and serial traceability that survives a recall
Cons
Cloud edition is a hosted desktop, not a rebuild
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Julius Zamora
Finance Manager, Redbrick Property Group
Other·Hospitality·11 to 50 employees
3.0
Dec 12, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
You are buying a reseller, not software
New staff take about two months to become useful. The screens are dense and the terminology is from another era. Once they are through it they are fast, but the ramp is real.
Pros
Landed cost tracking that reflects reality
Cons
Customization requires scarce developers
Ease of use
Value for money
Customer service
Functionality
35 found this helpful
Sasha Bernard
People Operations Lead, Silverbirch Accounting
United States·Manufacturing·201 to 500 employees
4.0
Oct 12, 2025
LinkedIn confirmedUsed 2 or more years
Our partner made it excellent
We had a supplier recall and traced every affected lot in about an hour, including what shipped and to whom. Before this that would have been a week of paper and guesswork. That capability is why we bought it.
Pros
Extremely stable after decades in the market
Cons
Outcome depends almost entirely on your partner
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Wren Grant
HR Manager, Redbrick Property Group
United States·Education·1 to 10 employees
4.0
May 18, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Twenty two years and it still runs the plant
The modular thing is real. We are a distributor so we took inventory and purchasing and skipped work orders entirely, and the license reflects that. Every cloud ERP wanted to sell us the whole suite.
Pros
Modular licensing, buy only what you use
Cons
Support escalation can be slow
Ease of use
Value for money
Customer service
Functionality
33 found this helpful
Talia Fry
Managing Partner, Summit Physio
United States·Real estate·201 to 500 employees
4.0
Nov 20, 2024
Used 2 or more years
Modular licensing meant we bought what we use
The modular thing is real. We are a distributor so we took inventory and purchasing and skipped work orders entirely, and the license reflects that. Every cloud ERP wanted to sell us the whole suite.
Pros
Strong US sales tax handling with Avalara
Cons
Reporting beyond the basics needs Crystal or a third party
Ease of use
Value for money
Customer service
Functionality
33 found this helpful
Michelle Sharma
Head of Operations, Meridian Dental Group
United States·Marketing·11 to 50 employees
4.0
Apr 10, 2026
Verified userUsed 2 or more years
Landed cost finally reflects reality
The modular thing is real. We are a distributor so we took inventory and purchasing and skipped work orders entirely, and the license reflects that. Every cloud ERP wanted to sell us the whole suite.
Pros
Lot and serial traceability that survives a recall
Cons
Support escalation can be slow
Ease of use
Value for money
Customer service
Functionality
32 found this helpful
Jasmine Eberhardt
Bookkeeper, Willow & Ash Salons
United States·Ecommerce·1 to 10 employees
4.0
Aug 5, 2024
Used less than 6 months
Landed cost finally reflects reality
Our reseller knew our industry, configured it around how we actually work, and the project came in near the estimate. I have since learned how unusual that is.
Pros
Modular licensing, buy only what you use
Cons
Support escalation can be slow
Ease of use
Value for money
Customer service
Functionality
32 found this helpful
Andre Valentine
Controller, Northern Star Staffing
Canada·Marketing·11 to 50 employees
4.0
Jul 19, 2024
Verified userUsed 6 to 12 months
A lot of ERP for a small manufacturer
The modular thing is real. We are a distributor so we took inventory and purchasing and skipped work orders entirely, and the license reflects that. Every cloud ERP wanted to sell us the whole suite.
Pros
Strong US sales tax handling with Avalara
Cons
Outcome depends almost entirely on your partner
Ease of use
Value for money
Customer service
Functionality
32 found this helpful
Rosalind Velazquez
Finance Manager, Kestrel Analytics
United States·Legal·1 to 10 employees
3.0
Mar 8, 2025
Verified userUsed 6 to 12 months
The cloud version is a hosted desktop
Sage 100 Cloud is the same application on somebody else's server. That is fine and it is not what most people mean by cloud. Set expectations accordingly.
Pros
Extremely stable after decades in the market
Cons
Cloud edition is a hosted desktop, not a rebuild
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 20, 2025
Thank you for the feedback. Sage 100 is delivered through our partner network, and we take reports about implementation experience seriously. Please contact us with your project details so we can review what happened.
31 found this helpful
Delia Chaudhary
Office Manager, Copper Mountain Brewing
Canada·Hospitality·51 to 200 employees
4.0
Jan 27, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Modular licensing meant we bought what we use
Our reseller knew our industry, configured it around how we actually work, and the project came in near the estimate. I have since learned how unusual that is.
Pros
Extremely stable after decades in the market
Cons
Dated interface with a two month ramp
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Wendy Aoki
Office Manager, Northgate Logistics
United States·Manufacturing·500+ employees
1.0
Oct 8, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Support escalation took three weeks
Our first reseller configured it wrong, left mid project, and we paid a second firm to redo most of it. Eighteen months and roughly triple the budget. The software was never the problem. The channel was, and nobody warns you how much of your outcome rides on it.
Pros
Extremely stable after decades in the market
Cons
Customization requires scarce developers
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 20, 2024
We appreciate you taking the time. We are sorry about the support delay, which is not the standard we aim for. If you share your case reference we will make sure it is reviewed.
31 found this helpful
Franklin Osei
Managing Partner, Vertex Machine Works
United States·Accounting·11 to 50 employees
1.0
Jun 21, 2026
LinkedIn confirmedUsed 1 to 2 years
Customization means a developer and a bill
Every change beyond a setting needs a developer who knows the product, and they are not cheap or plentiful. We have a queue of small improvements we will never make because each one is a quote.
Pros
Genuine manufacturing depth at a mid market price
Cons
Customization requires scarce developers
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 2, 2026
Thank you for the feedback. Sage 100 is delivered through our partner network, and we take reports about implementation experience seriously. Please contact us with your project details so we can review what happened.
30 found this helpful
Carmen Donnelly
General Manager, Hillcrest Family Clinic
United States·Retail·1 to 10 employees
3.0
Jan 8, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
The cloud version is a hosted desktop
The single most important decision is your partner, not the product. Same software, wildly different outcomes. Ask for references in your industry and actually call them, because Sage will not implement this and whoever does becomes your experience of it.
Pros
Genuine manufacturing depth at a mid market price
Cons
Dated interface with a two month ramp
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 13, 2026
We appreciate you taking the time. We are sorry about the support delay, which is not the standard we aim for. If you share your case reference we will make sure it is reviewed.
30 found this helpful
Kimberly Guerrero
Managing Partner, Hillcrest Family Clinic
Canada·Hospitality·11 to 50 employees
3.0
Jul 16, 2025
Used less than 6 months
You are buying a reseller, not software
New staff take about two months to become useful. The screens are dense and the terminology is from another era. Once they are through it they are fast, but the ramp is real.
Pros
Modular licensing, buy only what you use
Cons
Dated interface with a two month ramp
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Hannah Okafor
Managing Partner, Silverbirch Accounting
United States·Nonprofit·11 to 50 employees
3.0
Jul 5, 2025
Verified userUsed 1 to 2 years
Capable, dated, and reporting costs extra
The single most important decision is your partner, not the product. Same software, wildly different outcomes. Ask for references in your industry and actually call them, because Sage will not implement this and whoever does becomes your experience of it.
Pros
Landed cost tracking that reflects reality
Cons
Dated interface with a two month ramp
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 13, 2025
Thank you for the feedback. Sage 100 is delivered through our partner network, and we take reports about implementation experience seriously. Please contact us with your project details so we can review what happened.
30 found this helpful
Curtis Donnelly
Practice Manager, Prairie Rose Bakery
United States·Construction·500+ employees
5.0
Oct 11, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Lot traceability answered a recall in an hour
The modular thing is real. We are a distributor so we took inventory and purchasing and skipped work orders entirely, and the license reflects that. Every cloud ERP wanted to sell us the whole suite.
Canada
United States