Verified userLinkedIn confirmedUsed 2 or more years
Capable, dated, and reporting costs extra
The single most important decision is your partner, not the product. Same software, wildly different outcomes. Ask for references in your industry and actually call them, because Sage will not implement this and whoever does becomes your experience of it.
Pros
Strong US sales tax handling with Avalara
Cons
Dated interface with a two month ramp
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 24, 2026
We appreciate you taking the time. We are sorry about the support delay, which is not the standard we aim for. If you share your case reference we will make sure it is reviewed.
29 found this helpful
Everett Tremblay
General Manager, Northgate Logistics
United States·Software·11 to 50 employees
5.0
Jan 14, 2026
Verified userUsed 2 or more years
Twenty two years and it still runs the plant
Our reseller knew our industry, configured it around how we actually work, and the project came in near the estimate. I have since learned how unusual that is.
Pros
Extremely stable after decades in the market
Cons
Reporting beyond the basics needs Crystal or a third party
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Ursula Montoya
Bookkeeper, Tidewater Marine Services
United States·Real estate·11 to 50 employees
4.0
Jul 7, 2025
Used 6 to 12 months
Twenty two years and it still runs the plant
Our reseller knew our industry, configured it around how we actually work, and the project came in near the estimate. I have since learned how unusual that is.
Pros
Extremely stable after decades in the market
Cons
Customization requires scarce developers
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Bianca Kowalski
Office Manager, Redbrick Property Group
Canada·Software·51 to 200 employees
5.0
Dec 15, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Modular licensing meant we bought what we use
It is not beautiful and it has not lost a transaction in twenty two years. At some point that is the only review that matters.
Pros
Extremely stable after decades in the market
Cons
Dated interface with a two month ramp
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Leonard Schneider
VP of Sales, Cedar & Vine Interiors
United States·Legal·11 to 50 employees
3.0
Dec 9, 2024
Verified userUsed 1 to 2 years
The cloud version is a hosted desktop
New staff take about two months to become useful. The screens are dense and the terminology is from another era. Once they are through it they are fast, but the ramp is real.
Pros
Landed cost tracking that reflects reality
Cons
Cloud edition is a hosted desktop, not a rebuild
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Xander Yates
Sales Director, Cedar & Vine Interiors
Canada·Legal·11 to 50 employees
4.0
Nov 16, 2024
LinkedIn confirmedUsed 1 to 2 years
Twenty two years and it still runs the plant
The modular thing is real. We are a distributor so we took inventory and purchasing and skipped work orders entirely, and the license reflects that. Every cloud ERP wanted to sell us the whole suite.
Pros
Landed cost tracking that reflects reality
Cons
Support escalation can be slow
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Heather Boateng
Sales Director, Northgate Logistics
United States·Manufacturing·1 to 10 employees
5.0
Aug 8, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Our partner made it excellent
It is not beautiful and it has not lost a transaction in twenty two years. At some point that is the only review that matters.
Pros
Landed cost tracking that reflects reality
Cons
Reporting beyond the basics needs Crystal or a third party
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Jamal Sharma
Managing Partner, Willow & Ash Salons
United States·Transport and logistics·1 to 10 employees
1.0
Feb 25, 2026
Verified userUsed 1 to 2 years
Our implementation partner sank the project
We had a posting issue that stopped invoicing and it took three weeks to get to someone who understood it. Three weeks. For a system that runs the business that is not acceptable.
Pros
Landed cost tracking that reflects reality
Cons
Outcome depends almost entirely on your partner
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Julius Kessler
Accountant, Redbrick Property Group
Canada·Legal·1 to 10 employees
3.0
Aug 30, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Capable, dated, and reporting costs extra
Sage 100 Cloud is the same application on somebody else's server. That is fine and it is not what most people mean by cloud. Set expectations accordingly.
Pros
Modular licensing, buy only what you use
Cons
Outcome depends almost entirely on your partner
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Devon Guerrero
HR Manager, Ironwood Fabrication
United States·Ecommerce·11 to 50 employees
5.0
Jul 14, 2025
Verified userUsed 2 or more years
Modular licensing meant we bought what we use
Landed cost including freight and duty lands on the item properly, so our margins are actually our margins. We were guessing before and we were guessing wrong.
Pros
Landed cost tracking that reflects reality
Cons
Customization requires scarce developers
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Esther Iqbal
Practice Manager, Silverbirch Accounting
United States·Accounting·11 to 50 employees
4.0
Mar 27, 2025
Verified userUsed 6 to 12 months
Lot traceability answered a recall in an hour
We had a supplier recall and traced every affected lot in about an hour, including what shipped and to whom. Before this that would have been a week of paper and guesswork. That capability is why we bought it.
Pros
Extremely stable after decades in the market
Cons
Dated interface with a two month ramp
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Meredith Prescott
Bookkeeper, Cedar & Vine Interiors
United States·Retail·11 to 50 employees
5.0
Dec 13, 2024
Verified userUsed 2 or more years
Lot traceability answered a recall in an hour
We had a supplier recall and traced every affected lot in about an hour, including what shipped and to whom. Before this that would have been a week of paper and guesswork. That capability is why we bought it.
Pros
Lot and serial traceability that survives a recall
Cons
Outcome depends almost entirely on your partner
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Zachary Delgado
Head of Operations, Willow & Ash Salons
United States·Professional services·1 to 10 employees
4.0
Oct 4, 2024
Used 6 to 12 months
Landed cost finally reflects reality
It is not beautiful and it has not lost a transaction in twenty two years. At some point that is the only review that matters.
Pros
Modular licensing, buy only what you use
Cons
Reporting beyond the basics needs Crystal or a third party
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Talia Silva
Chief of Staff, Silverbirch Accounting
United States·Construction·201 to 500 employees
5.0
Aug 24, 2025
Verified userUsed 2 or more years
A lot of ERP for a small manufacturer
We had a supplier recall and traced every affected lot in about an hour, including what shipped and to whom. Before this that would have been a week of paper and guesswork. That capability is why we bought it.
Pros
Extremely stable after decades in the market
Cons
Dated interface with a two month ramp
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Joelle Grimaldi
Chief of Staff, Summit Physio
United States·Professional services·11 to 50 employees
2.0
Jan 27, 2025
Used 1 to 2 years
Customization means a developer and a bill
Our first reseller configured it wrong, left mid project, and we paid a second firm to redo most of it. Eighteen months and roughly triple the budget. The software was never the problem. The channel was, and nobody warns you how much of your outcome rides on it.
Pros
Genuine manufacturing depth at a mid market price
Cons
Customization requires scarce developers
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 31, 2025
We appreciate you taking the time. We are sorry about the support delay, which is not the standard we aim for. If you share your case reference we will make sure it is reviewed.
26 found this helpful
Julius Winters
Founder, Sandbar Hospitality
Canada·Marketing·51 to 200 employees
5.0
May 3, 2026
LinkedIn confirmedUsed 6 to 12 months
Our partner made it excellent
We are fifty five people making industrial components and this runs the whole operation. Bills of material, work orders, multi warehouse inventory. For the money there is nothing else in this class that goes this deep.
Pros
Genuine manufacturing depth at a mid market price
Cons
Support escalation can be slow
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Franklin Castillo
Chief of Staff, Blackstone Contracting
United States·Accounting·11 to 50 employees
4.0
Oct 5, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Our partner made it excellent
The modular thing is real. We are a distributor so we took inventory and purchasing and skipped work orders entirely, and the license reflects that. Every cloud ERP wanted to sell us the whole suite.
Pros
Extremely stable after decades in the market
Cons
Support escalation can be slow
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Selena McAllister
Head of Operations, Clearview Windows
United States·Hospitality·201 to 500 employees
4.0
Apr 28, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Landed cost finally reflects reality
Our reseller knew our industry, configured it around how we actually work, and the project came in near the estimate. I have since learned how unusual that is.
Pros
Strong US sales tax handling with Avalara
Cons
Dated interface with a two month ramp
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Zachary Reyes
VP of Sales, Clearview Windows
United States·Ecommerce·11 to 50 employees
5.0
Jun 28, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Modular licensing meant we bought what we use
Our reseller knew our industry, configured it around how we actually work, and the project came in near the estimate. I have since learned how unusual that is.
Pros
Landed cost tracking that reflects reality
Cons
Dated interface with a two month ramp
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Victor Villanueva
Finance Manager, Harborline Supply
United States·Accounting·51 to 200 employees
4.0
May 5, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
A lot of ERP for a small manufacturer
Landed cost including freight and duty lands on the item properly, so our margins are actually our margins. We were guessing before and we were guessing wrong.
Canada
United States