United States·Transport and logistics·1 to 10 employees
3.0
Feb 22, 2025
Verified userUsed 1 to 2 years
Brilliant at billing, hopeless at everything else
It bills better than anything else I have used and it does nothing else. No practice management, no matter management, no CRM. If you want those you are buying a second product, and then you are managing an integration.
Pros
Extremely stable once configured
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 6, 2025
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
0 found this helpful
Yusuf Vance
Director of Finance, Lantern Creative
United States·Legal·500+ employees
1.0
Jan 31, 2025
Used less than 6 months
Feels abandoned
Support used to be excellent. Now it is a queue, then a script, then an escalation that takes a week. I do not know what changed internally but the difference over five years is stark.
Pros
Rate structures no general tool can match
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Tessa Osei
Owner, Harborline Supply
United States·Education·51 to 200 employees
2.0
Dec 11, 2024
Verified userUsed 6 to 12 months
Support quality has fallen off
The release notes have been maintenance and compatibility fixes for years. Nothing has been meaningfully improved. It works, but it does not feel like a product anyone is investing in, and that makes me nervous about the next five years.
Pros
Itemized narrative invoices clients accept
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
Response from the vendorDec 21, 2024
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
0 found this helpful
Rosa Brennan
Managing Partner, Foundry Road Studios
United States·Legal·51 to 200 employees
1.0
Dec 8, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Feels abandoned
We had a database corruption that took two days and a support call to resolve. We had backups so nothing was lost except the two days. For software this old and this mature that should not still be a failure mode.
Pros
Itemized narrative invoices clients accept
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Freya Stavros
Head of Operations, Lantern Creative
United States·Legal·51 to 200 employees
5.0
Nov 17, 2024
Verified userLinkedIn confirmedUsed 2 or more years
LEDES export kept a corporate client
A corporate client mandated LEDES billing and gave us sixty days. Timeslips already did it. That kept the relationship, and the relationship was worth more than every software decision I have made.
Pros
Work in progress review before billing
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Rosalind Goodwin
HR Manager, Maplewood Childcare
United States·Professional services·1 to 10 employees
4.0
Oct 25, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
The rate engine is why we have never left
We are eleven timekeepers and it handles trust accounting properly, which for a law firm is not optional. The compliance side is genuinely solid.
Pros
Work in progress review before billing
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Yosef Bell
Office Manager, Prairie Rose Bakery
United States·Marketing·11 to 50 employees
3.0
Sep 4, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Brilliant at billing, hopeless at everything else
It bills better than anything else I have used and it does nothing else. No practice management, no matter management, no CRM. If you want those you are buying a second product, and then you are managing an integration.
Pros
Extremely stable once configured
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 13, 2024
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
United States