Verified userLinkedIn confirmedUsed less than 6 months
Feels abandoned
We moved to a cloud practice management suite last year and I regret waiting. The billing is very slightly less flexible and everything else is dramatically better. The gap Timeslips used to have has mostly closed.
Pros
Trust accounting built in
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Odette Iqbal
Director of Finance, Willow & Ash Salons
United States·Accounting·201 to 500 employees
3.0
Jun 6, 2025
Verified userUsed 1 to 2 years
The learning curve is real
It bills better than anything else I have used and it does nothing else. No practice management, no matter management, no CRM. If you want those you are buying a second product, and then you are managing an integration.
Pros
Extremely stable once configured
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Douglas Silva
Practice Manager, Maplewood Childcare
United States·Marketing·201 to 500 employees
3.0
Apr 12, 2025
LinkedIn confirmedUsed less than 6 months
Brilliant at billing, hopeless at everything else
Zero integrations that matter. Nothing talks to it, there is no app store, and anything you want to connect is a manual export. It is an island.
Pros
Itemized narrative invoices clients accept
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Patrick Harrington
Operations Manager, Bluewater Consulting
United States·Legal·11 to 50 employees
3.0
Apr 11, 2025
LinkedIn confirmedUsed less than 6 months
Great engine, no ecosystem
We went fully remote and now we run it through a hosted desktop. It works. It is also 2026 and I am paying for a virtual machine to run a time tracker, which is a sentence I did not expect to say.
Pros
Work in progress review before billing
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
Response from the vendorApr 16, 2025
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
1 found this helpful
Nina Dashwood
Practice Manager, Willow & Ash Salons
United States·Hospitality·1 to 10 employees
3.0
Apr 10, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Brilliant at billing, hopeless at everything else
Zero integrations that matter. Nothing talks to it, there is no app store, and anything you want to connect is a manual export. It is an island.
Pros
Itemized narrative invoices clients accept
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Victor Ugwu
Operations Manager, Aurora Print House
United States·Accounting·51 to 200 employees
5.0
Mar 3, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Twelve years in and it still bills right
Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Pros
Extremely stable once configured
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Rachel Lockhart
People Operations Lead, Northgate Logistics
Canada·Ecommerce·51 to 200 employees
3.0
Jan 15, 2025
Verified userUsed 6 to 12 months
Great engine, no ecosystem
It bills better than anything else I have used and it does nothing else. No practice management, no matter management, no CRM. If you want those you are buying a second product, and then you are managing an integration.
Pros
Work in progress review before billing
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Priya Lindqvist
VP of Sales, Tidewater Marine Services
Canada·Retail·11 to 50 employees
4.0
Nov 21, 2024
Used 1 to 2 years
Nothing else models our rates correctly
A corporate client mandated LEDES billing and gave us sixty days. Timeslips already did it. That kept the relationship, and the relationship was worth more than every software decision I have made.
Pros
Trust accounting built in
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Bruno Emerson
HR Manager, Harborline Supply
United States·Ecommerce·1 to 10 employees
3.0
Sep 12, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
The learning curve is real
Zero integrations that matter. Nothing talks to it, there is no app store, and anything you want to connect is a manual export. It is an island.
Pros
Trust accounting built in
Cons
Support has declined noticeably
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Aaron Ishikawa
Owner, Bluewater Consulting
United States·Professional services·201 to 500 employees
4.0
Aug 17, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Twelve years in and it still bills right
Rates by timekeeper, by client, by matter, with overrides that cascade in the right order. I have tried to build this in three other products and none of them could do it without a workaround. For a firm with client specific rate cards it is the whole product.
Pros
LEDES export for corporate clients
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
1 found this helpful
Nolan Yates
HR Manager, Lantern Creative
United States·Software·11 to 50 employees
1.0
Jul 6, 2026
Verified userUsed 2 or more years
Feels abandoned
The release notes have been maintenance and compatibility fixes for years. Nothing has been meaningfully improved. It works, but it does not feel like a product anyone is investing in, and that makes me nervous about the next five years.
Pros
Itemized narrative invoices clients accept
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Marisol Villareal
Director of Finance, Lantern Creative
Canada·Construction·1 to 10 employees
1.0
Mar 18, 2026
LinkedIn confirmedUsed 6 to 12 months
The cloud competition has caught up
Support used to be excellent. Now it is a queue, then a script, then an escalation that takes a week. I do not know what changed internally but the difference over five years is stark.
Pros
Extremely stable once configured
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 29, 2026
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
0 found this helpful
Dana Pemberton
VP of Sales, Meridian Dental Group
United States·Software·11 to 50 employees
3.0
Mar 16, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Brilliant at billing, hopeless at everything else
Onboarding a new associate takes real training. Not an hour, a proper session and then a month of questions. That is a genuine cost when you are hiring.
Pros
Extremely stable once configured
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Naomi Nowak
Sales Director, Harborline Supply
United States·Financial services·1 to 10 employees
4.0
Oct 21, 2025
LinkedIn confirmedUsed 6 to 12 months
The rate engine is why we have never left
A corporate client mandated LEDES billing and gave us sixty days. Timeslips already did it. That kept the relationship, and the relationship was worth more than every software decision I have made.
Pros
LEDES export for corporate clients
Cons
Essentially no integrations
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Ursula Whelan
VP of Sales, Silverbirch Accounting
United States·Financial services·11 to 50 employees
4.0
Oct 4, 2025
LinkedIn confirmedUsed less than 6 months
LEDES export kept a corporate client
Our invoices are itemized and narrative and clients pay them without a fight. When we trialled a modern cloud tool the bills got vaguer and our realization dropped. We came straight back.
Pros
Extremely stable once configured
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Gabriel Cisneros
Operations Manager, Summit Physio
United States·Hospitality·1 to 10 employees
1.0
Sep 25, 2025
LinkedIn confirmedUsed 2 or more years
The cloud competition has caught up
The release notes have been maintenance and compatibility fixes for years. Nothing has been meaningfully improved. It works, but it does not feel like a product anyone is investing in, and that makes me nervous about the next five years.
Pros
Itemized narrative invoices clients accept
Cons
Little visible product investment
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Christopher Osei
Chief of Staff, Tidewater Marine Services
United States·Hospitality·11 to 50 employees
3.0
Aug 21, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Great engine, no ecosystem
It bills better than anything else I have used and it does nothing else. No practice management, no matter management, no CRM. If you want those you are buying a second product, and then you are managing an integration.
Pros
Trust accounting built in
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Paige Yamamoto
Head of Operations, Hillcrest Family Clinic
Canada·Software·1 to 10 employees
3.0
Jul 10, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Windows only, in a firm that went remote
Onboarding a new associate takes real training. Not an hour, a proper session and then a month of questions. That is a genuine cost when you are hiring.
Pros
Trust accounting built in
Cons
Windows desktop only, hard for remote firms
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 16, 2025
Thank you for the review. We are sorry to hear about the support experience and would like to look into it. Sage Timeslips continues to receive compatibility and security updates, and we would welcome the chance to discuss your needs directly.
0 found this helpful
Kendra Lockhart
Accountant, Willow & Ash Salons
United States·Nonprofit·51 to 200 employees
5.0
May 9, 2025
Verified userUsed 1 to 2 years
LEDES export kept a corporate client
Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Pros
LEDES export for corporate clients
Cons
Steep learning curve for new timekeepers
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Gabriel Rasmussen
Practice Manager, Copper Mountain Brewing
United States·Real estate·201 to 500 employees
4.0
Feb 27, 2025
LinkedIn confirmedUsed 1 to 2 years
Twelve years in and it still bills right
Work in progress review before anything goes out means a partner can adjust time, write down what should be written down, and see the bill before the client does. That step is where the money is and most tools skip it.
Canada
United States