We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
One instance across several countries
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Ian Grimaldi
Office Manager, Beacon Legal Partners
United States·Legal·11 to 50 employees
1.0
Dec 15, 2024
Verified userUsed 6 to 12 months
Adoption was a project of its own
The learning curve defeated a chunk of our staff for months. We lost two good people in operations who simply did not want to relearn their job. Budget for change management as a real line, not an afterthought.
Pros
Process manufacturing with real formulas and recipes
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
Response from the vendorDec 24, 2024
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
23 found this helpful
Margot Ibarra
Founder, Copper Mountain Brewing
United States·Construction·51 to 200 employees
3.0
Dec 9, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Right for us, wrong for most people our size
Fourteen months from signature to go live with a specialist partner. That was roughly the plan and it is still fourteen months and a very large number. Nobody should buy this expecting anything else.
Pros
Quality control holds that genuinely block shipment
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Aaron Goldberg
Studio Director, Tidewater Marine Services
United States·Legal·11 to 50 employees
4.0
Aug 18, 2025
Used less than 6 months
Potency and yield without a workaround
Quality control at every stage with holds that actually hold. Product cannot ship while a test is outstanding, which is exactly what our auditors want to see and exactly what a spreadsheet cannot enforce.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Genevieve Petrov
Studio Director, Hillcrest Family Clinic
United States·Real estate·201 to 500 employees
4.0
Aug 15, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
FDA audit went smoothly because of it
Quality control at every stage with holds that actually hold. Product cannot ship while a test is outstanding, which is exactly what our auditors want to see and exactly what a spreadsheet cannot enforce.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Hugo Norton
Accountant, Foundry Road Studios
United States·Education·1 to 10 employees
2.0
Apr 27, 2025
Verified userUsed 1 to 2 years
We needed an internal expert we did not have
We were ninety people when we bought and I regret it. We use maybe a third of the capability and carry all of the complexity and cost. X3 did not fail us. We bought the wrong tier and nobody in the sales process talked us down.
Pros
Process manufacturing with real formulas and recipes
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Amelia Nakashima
Studio Director, Tidewater Marine Services
Other·Marketing·11 to 50 employees
1.0
May 20, 2026
Used 6 to 12 months
We needed an internal expert we did not have
Licenses, implementation, integration and two years of partner support landed at roughly double the original discussion. Individually every increment was justified. Collectively it was a number I would not have agreed to at the start, and by then we were committed.
Pros
One instance across several countries
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Selena Kessler
HR Manager, Prairie Rose Bakery
United States·Healthcare·1 to 10 employees
4.0
Jun 26, 2025
Verified userUsed 2 or more years
Process manufacturing done properly
US plants, a Mexican plant and Canadian distribution on one instance with one chart of accounts. The close is one process now. Before it was three systems and a month of reconciliation.
Pros
One instance across several countries
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Tessa Mahoney
Studio Director, Granite Peak Roofing
United States·Real estate·51 to 200 employees
4.0
Nov 26, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Process manufacturing done properly
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
Multi site, multi legislation and multi currency native
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Elena Jain
Project Manager, Cedar & Vine Interiors
United States·Software·11 to 50 employees
5.0
May 22, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Potency and yield without a workaround
Our FDA audit was the smoothest we have had. Everything the inspector asked for came out of the system with a timestamp and an audit trail.
Pros
Multi site, multi legislation and multi currency native
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Elena Villanueva
General Manager, Clearview Windows
United States·Software·51 to 200 employees
5.0
Dec 28, 2025
LinkedIn confirmedUsed 2 or more years
Potency and yield without a workaround
Our FDA audit was the smoothest we have had. Everything the inspector asked for came out of the system with a timestamp and an audit trail.
Pros
Multi site, multi legislation and multi currency native
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Tessa Petrov
People Operations Lead, Willow & Ash Salons
United States·Professional services·11 to 50 employees
4.0
Sep 18, 2025
LinkedIn confirmedUsed 1 to 2 years
FDA audit went smoothly because of it
US plants, a Mexican plant and Canadian distribution on one instance with one chart of accounts. The close is one process now. Before it was three systems and a month of reconciliation.
Pros
Quality control holds that genuinely block shipment
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Heather Castellanos
Owner, Northgate Logistics
Canada·Real estate·1 to 10 employees
2.0
Oct 22, 2024
LinkedIn confirmedUsed 6 to 12 months
The cost went far past the quote
You need someone internal who owns the system. We did not have that person, hired late, and paid the partner for eighteen months to do what that hire now does in a day a week.
Pros
Process manufacturing with real formulas and recipes
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Callum Rowan
Bookkeeper, Tidewater Marine Services
United States·Nonprofit·500+ employees
3.0
Sep 16, 2024
Verified userUsed less than 6 months
Right for us, wrong for most people our size
Fourteen months from signature to go live with a specialist partner. That was roughly the plan and it is still fourteen months and a very large number. Nobody should buy this expecting anything else.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 27, 2024
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
20 found this helpful
Tanya Kessler
Operations Manager, Fairview Veterinary
Canada·Construction·1 to 10 employees
4.0
Mar 26, 2025
Verified userUsed 2 or more years
One instance, three countries, one close
Quality control at every stage with holds that actually hold. Product cannot ship while a test is outstanding, which is exactly what our auditors want to see and exactly what a spreadsheet cannot enforce.
Pros
One instance across several countries
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Everett Vasquez
HR Manager, Prairie Rose Bakery
United States·Legal·11 to 50 employees
1.0
Jun 27, 2026
Used 2 or more years
Too much system for our business
You need someone internal who owns the system. We did not have that person, hired late, and paid the partner for eighteen months to do what that hire now does in a day a week.
Pros
Process manufacturing with real formulas and recipes
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Brooke Boateng
General Manager, Fairview Veterinary
United States·Accounting·1 to 10 employees
3.0
Jan 17, 2026
Verified userUsed 1 to 2 years
Functional, not modern
Fourteen months from signature to go live with a specialist partner. That was roughly the plan and it is still fourteen months and a very large number. Nobody should buy this expecting anything else.
Pros
One instance across several countries
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 27, 2026
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
18 found this helpful
Ronan Eberhardt
People Operations Lead, Harborline Supply
Canada·Nonprofit·11 to 50 employees
2.0
Dec 26, 2025
Verified userLinkedIn confirmedUsed less than 6 months
The cost went far past the quote
You need someone internal who owns the system. We did not have that person, hired late, and paid the partner for eighteen months to do what that hire now does in a day a week.
Pros
Multi site, multi legislation and multi currency native
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Vincent Jimenez
Managing Partner, Maplewood Childcare
Other·Nonprofit·51 to 200 employees
4.0
Jul 16, 2025
Verified userUsed 2 or more years
FDA audit went smoothly because of it
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
Process manufacturing with real formulas and recipes
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Bethany Yates
Founder, Sandbar Hospitality
United States·Real estate·1 to 10 employees
1.0
Jan 30, 2025
Verified userLinkedIn confirmedUsed less than 6 months
We needed an internal expert we did not have
The learning curve defeated a chunk of our staff for months. We lost two good people in operations who simply did not want to relearn their job. Budget for change management as a real line, not an afterthought.
Pros
Batch and lot traceability that answers a recall in minutes
United States
Canada