Quality control at every stage with holds that actually hold. Product cannot ship while a test is outstanding, which is exactly what our auditors want to see and exactly what a spreadsheet cannot enforce.
Pros
Stands up to FDA and regulatory audit
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Hannah Nascimento
Project Manager, Clearview Windows
Canada·Construction·1 to 10 employees
4.0
Sep 13, 2024
Verified userUsed 2 or more years
Recall traced in minutes across three plants
Quality control at every stage with holds that actually hold. Product cannot ship while a test is outstanding, which is exactly what our auditors want to see and exactly what a spreadsheet cannot enforce.
Pros
Process manufacturing with real formulas and recipes
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Sofia Marchetti
Managing Partner, Willow & Ash Salons
United States·Manufacturing·51 to 200 employees
5.0
May 11, 2026
LinkedIn confirmedUsed 2 or more years
Potency and yield without a workaround
US plants, a Mexican plant and Canadian distribution on one instance with one chart of accounts. The close is one process now. Before it was three systems and a month of reconciliation.
Pros
One instance across several countries
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Meredith Moreau
Managing Partner, Fairview Veterinary
United States·Education·1 to 10 employees
2.0
May 4, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Adoption was a project of its own
Licenses, implementation, integration and two years of partner support landed at roughly double the original discussion. Individually every increment was justified. Collectively it was a number I would not have agreed to at the start, and by then we were committed.
Pros
Process manufacturing with real formulas and recipes
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Anika Vaughn
People Operations Lead, Cedar & Vine Interiors
United States·Accounting·1 to 10 employees
2.0
Feb 19, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
The cost went far past the quote
The learning curve defeated a chunk of our staff for months. We lost two good people in operations who simply did not want to relearn their job. Budget for change management as a real line, not an afterthought.
Pros
Process manufacturing with real formulas and recipes
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Trisha Delacroix
Managing Partner, Copper Mountain Brewing
United States·Manufacturing·1 to 10 employees
4.0
Dec 12, 2025
Verified userUsed 6 to 12 months
Process manufacturing done properly
Quality control at every stage with holds that actually hold. Product cannot ship while a test is outstanding, which is exactly what our auditors want to see and exactly what a spreadsheet cannot enforce.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Vera Moreau
Chief of Staff, Granite Peak Roofing
United States·Marketing·51 to 200 employees
5.0
Sep 25, 2025
Verified userUsed 1 to 2 years
Recall traced in minutes across three plants
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Quality control holds that genuinely block shipment
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Wesley Rowan
Operations Manager, Northgate Logistics
Canada·Transport and logistics·201 to 500 employees
3.0
Aug 16, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Functional, not modern
Finding people in North America who genuinely know X3 is hard and they charge accordingly. That is a permanent tax on owning this product and it should be in your five year number, not just the implementation.
Pros
Quality control holds that genuinely block shipment
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Elliot Ferrari
Owner, Lantern Creative
United States·Ecommerce·51 to 200 employees
5.0
Nov 3, 2025
Used 6 to 12 months
Potency and yield without a workaround
Our FDA audit was the smoothest we have had. Everything the inspector asked for came out of the system with a timestamp and an audit trail.
Pros
One instance across several countries
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Xander Petrov
Office Manager, Lantern Creative
Canada·Professional services·51 to 200 employees
4.0
Oct 14, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
FDA audit went smoothly because of it
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
One instance across several countries
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Sofia Rowan
Project Manager, Clearview Windows
United States·Accounting·1 to 10 employees
5.0
Jan 18, 2025
LinkedIn confirmedUsed 6 to 12 months
Recall traced in minutes across three plants
Our FDA audit was the smoothest we have had. Everything the inspector asked for came out of the system with a timestamp and an audit trail.
Pros
Process manufacturing with real formulas and recipes
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Trisha Prescott
Founder, Meridian Dental Group
Other·Retail·51 to 200 employees
4.0
May 19, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
One instance, three countries, one close
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
Multi site, multi legislation and multi currency native
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Lucas Yates
Studio Director, Blackstone Contracting
United States·Manufacturing·11 to 50 employees
1.0
Apr 19, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Too much system for our business
The learning curve defeated a chunk of our staff for months. We lost two good people in operations who simply did not want to relearn their job. Budget for change management as a real line, not an afterthought.
Pros
One instance across several countries
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
Response from the vendorApr 26, 2026
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
15 found this helpful
Simone Thibault
Studio Director, Foundry Road Studios
United States·Professional services·11 to 50 employees
5.0
Aug 15, 2024
Used 2 or more years
Process manufacturing done properly
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
One instance across several countries
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Pablo Stavros
Project Manager, Cedar & Vine Interiors
United States·Education·1 to 10 employees
4.0
Mar 2, 2026
LinkedIn confirmedUsed 2 or more years
FDA audit went smoothly because of it
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Sasha Nascimento
General Manager, Harborline Supply
Other·Construction·1 to 10 employees
5.0
Nov 20, 2025
Verified userUsed 1 to 2 years
Recall traced in minutes across three plants
Quality control at every stage with holds that actually hold. Product cannot ship while a test is outstanding, which is exactly what our auditors want to see and exactly what a spreadsheet cannot enforce.
Pros
Quality control holds that genuinely block shipment
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Talia Sinclair
Finance Manager, Willow & Ash Salons
United States·Construction·1 to 10 employees
4.0
Nov 15, 2025
Verified userUsed less than 6 months
Recall traced in minutes across three plants
US plants, a Mexican plant and Canadian distribution on one instance with one chart of accounts. The close is one process now. Before it was three systems and a month of reconciliation.
Pros
Process manufacturing with real formulas and recipes
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Fiona Ghosh
General Manager, Prairie Rose Bakery
United States·Real estate·11 to 50 employees
3.0
Nov 2, 2025
Used 1 to 2 years
Right for us, wrong for most people our size
Finding people in North America who genuinely know X3 is hard and they charge accordingly. That is a permanent tax on owning this product and it should be in your five year number, not just the implementation.
Pros
Quality control holds that genuinely block shipment
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 7, 2025
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
14 found this helpful
Uma Guerrero
Bookkeeper, Prairie Rose Bakery
United States·Nonprofit·11 to 50 employees
4.0
Sep 27, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Potency and yield without a workaround
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Stands up to FDA and regulatory audit
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Olivia Ibarra
Finance Manager, Foundry Road Studios
Canada·Financial services·51 to 200 employees
2.0
May 17, 2025
Verified userUsed less than 6 months
We needed an internal expert we did not have
We were ninety people when we bought and I regret it. We use maybe a third of the capability and carry all of the complexity and cost. X3 did not fail us. We bought the wrong tier and nobody in the sales process talked us down.
Pros
Multi site, multi legislation and multi currency native
United States
Canada