You need someone internal who owns the system. We did not have that person, hired late, and paid the partner for eighteen months to do what that hire now does in a day a week.
Pros
Multi site, multi legislation and multi currency native
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Xander Pemberton
Bookkeeper, Northgate Logistics
United States·Accounting·1 to 10 employees
1.0
Apr 25, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Too much system for our business
You need someone internal who owns the system. We did not have that person, hired late, and paid the partner for eighteen months to do what that hire now does in a day a week.
Pros
Process manufacturing with real formulas and recipes
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Amara Doyle
Office Manager, Northgate Logistics
United States·Healthcare·11 to 50 employees
4.0
Dec 5, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Process manufacturing done properly
Our FDA audit was the smoothest we have had. Everything the inspector asked for came out of the system with a timestamp and an audit trail.
Pros
Process manufacturing with real formulas and recipes
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Rosa Prescott
Chief of Staff, Sandbar Hospitality
United States·Legal·11 to 50 employees
2.0
Nov 15, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Too much system for our business
You need someone internal who owns the system. We did not have that person, hired late, and paid the partner for eighteen months to do what that hire now does in a day a week.
Pros
Quality control holds that genuinely block shipment
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Trisha Kovac
General Manager, Granite Peak Roofing
United States·Hospitality·11 to 50 employees
3.0
Nov 15, 2025
Verified userUsed 2 or more years
Functional, not modern
Fourteen months from signature to go live with a specialist partner. That was roughly the plan and it is still fourteen months and a very large number. Nobody should buy this expecting anything else.
Pros
Quality control holds that genuinely block shipment
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Kirsten Lindqvist
Managing Partner, Foundry Road Studios
United States·Financial services·1 to 10 employees
3.0
Sep 12, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Functional, not modern
The interface is functional and that is the kindest accurate word. It is not modern, it is not pretty, and once trained our people are fast in it. Training is the operative word.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 16, 2025
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
13 found this helpful
Devon Gallardo
Director of Finance, Kestrel Analytics
United States·Retail·1 to 10 employees
3.0
Mar 28, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Functional, not modern
Finding people in North America who genuinely know X3 is hard and they charge accordingly. That is a permanent tax on owning this product and it should be in your five year number, not just the implementation.
Pros
Quality control holds that genuinely block shipment
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Gwen Escobar
General Manager, Trailhead Bicycles
Canada·Manufacturing·1 to 10 employees
3.0
Sep 10, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Right for us, wrong for most people our size
It is the right system for a regulated manufacturer with real complexity. For anyone under about a hundred people it is far too much, and the honest advice is to look at Sage 100 or Intacct instead.
Pros
Multi site, multi legislation and multi currency native
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Kendra Zamora
Operations Manager, Blackstone Contracting
United States·Transport and logistics·11 to 50 employees
3.0
Jul 17, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Consultants who know it are scarce and priced like it
It is the right system for a regulated manufacturer with real complexity. For anyone under about a hundred people it is far too much, and the honest advice is to look at Sage 100 or Intacct instead.
Pros
Quality control holds that genuinely block shipment
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Quentin Kowalski
VP of Sales, Trailhead Bicycles
United States·Accounting·1 to 10 employees
5.0
May 28, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Potency and yield without a workaround
Our FDA audit was the smoothest we have had. Everything the inspector asked for came out of the system with a timestamp and an audit trail.
Pros
Stands up to FDA and regulatory audit
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Grace Mercer
Founder, Trailhead Bicycles
United States·Marketing·51 to 200 employees
2.0
Apr 2, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Adoption was a project of its own
Licenses, implementation, integration and two years of partner support landed at roughly double the original discussion. Individually every increment was justified. Collectively it was a number I would not have agreed to at the start, and by then we were committed.
Pros
Stands up to FDA and regulatory audit
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Vanessa Pyne
VP of Sales, Meridian Dental Group
United States·Hospitality·1 to 10 employees
3.0
Feb 9, 2026
LinkedIn confirmedUsed 1 to 2 years
Enormous capability, enormous project
Finding people in North America who genuinely know X3 is hard and they charge accordingly. That is a permanent tax on owning this product and it should be in your five year number, not just the implementation.
Pros
One instance across several countries
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Pablo Xu
HR Manager, Summit Physio
Canada·Construction·51 to 200 employees
3.0
Oct 5, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Functional, not modern
Finding people in North America who genuinely know X3 is hard and they charge accordingly. That is a permanent tax on owning this product and it should be in your five year number, not just the implementation.
Pros
Process manufacturing with real formulas and recipes
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Nikhil Petrov
Bookkeeper, Ironwood Fabrication
United States·Construction·1 to 10 employees
3.0
May 30, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Consultants who know it are scarce and priced like it
It is the right system for a regulated manufacturer with real complexity. For anyone under about a hundred people it is far too much, and the honest advice is to look at Sage 100 or Intacct instead.
Pros
Multi site, multi legislation and multi currency native
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 6, 2025
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
12 found this helpful
Bethany Iqbal
Head of Operations, Harborline Supply
United States·Retail·51 to 200 employees
1.0
Mar 28, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
The cost went far past the quote
You need someone internal who owns the system. We did not have that person, hired late, and paid the partner for eighteen months to do what that hire now does in a day a week.
Pros
Quality control holds that genuinely block shipment
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Brooke Tanaka
Bookkeeper, Aurora Print House
United States·Education·11 to 50 employees
2.0
Mar 21, 2025
Verified userUsed 2 or more years
Too much system for our business
Licenses, implementation, integration and two years of partner support landed at roughly double the original discussion. Individually every increment was justified. Collectively it was a number I would not have agreed to at the start, and by then we were committed.
Pros
Quality control holds that genuinely block shipment
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 30, 2025
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
12 found this helpful
Adrian Mahoney
VP of Sales, Hillcrest Family Clinic
United States·Education·51 to 200 employees
2.0
Mar 3, 2025
LinkedIn confirmedUsed 1 to 2 years
We needed an internal expert we did not have
You need someone internal who owns the system. We did not have that person, hired late, and paid the partner for eighteen months to do what that hire now does in a day a week.
Pros
One instance across several countries
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Terrence Fry
Head of Operations, Trailhead Bicycles
Canada·Legal·11 to 50 employees
4.0
Dec 5, 2025
Verified userUsed less than 6 months
Potency and yield without a workaround
Our FDA audit was the smoothest we have had. Everything the inspector asked for came out of the system with a timestamp and an audit trail.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Mireille Hutchins
VP of Sales, Silverbirch Accounting
Canada·Hospitality·11 to 50 employees
2.0
Apr 29, 2025
Used 2 or more years
We needed an internal expert we did not have
We were ninety people when we bought and I regret it. We use maybe a third of the capability and carry all of the complexity and cost. X3 did not fail us. We bought the wrong tier and nobody in the sales process talked us down.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMay 6, 2025
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
11 found this helpful
Jorge Velazquez
Practice Manager, Maplewood Childcare
United States·Nonprofit·1 to 10 employees
4.0
Feb 23, 2026
Verified userUsed less than 6 months
One instance, three countries, one close
Quality control at every stage with holds that actually hold. Product cannot ship while a test is outstanding, which is exactly what our auditors want to see and exactly what a spreadsheet cannot enforce.
Pros
Batch and lot traceability that answers a recall in minutes
United States
Canada