Quality control at every stage with holds that actually hold. Product cannot ship while a test is outstanding, which is exactly what our auditors want to see and exactly what a spreadsheet cannot enforce.
Pros
Process manufacturing with real formulas and recipes
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Alistair Ferrari
Head of Operations, Vertex Machine Works
United States·Hospitality·1 to 10 employees
4.0
Nov 27, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Potency and yield without a workaround
US plants, a Mexican plant and Canadian distribution on one instance with one chart of accounts. The close is one process now. Before it was three systems and a month of reconciliation.
Pros
Stands up to FDA and regulatory audit
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Beatriz Gallagher
Practice Manager, Northern Star Staffing
United States·Education·11 to 50 employees
1.0
Apr 23, 2025
Verified userUsed less than 6 months
Adoption was a project of its own
The learning curve defeated a chunk of our staff for months. We lost two good people in operations who simply did not want to relearn their job. Budget for change management as a real line, not an afterthought.
Pros
One instance across several countries
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Denise Salazar
HR Manager, Tidewater Marine Services
Canada·Professional services·11 to 50 employees
4.0
Nov 18, 2024
Verified userUsed 1 to 2 years
One instance, three countries, one close
US plants, a Mexican plant and Canadian distribution on one instance with one chart of accounts. The close is one process now. Before it was three systems and a month of reconciliation.
Pros
Process manufacturing with real formulas and recipes
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Wesley Flanagan
Director of Finance, Bluewater Consulting
Canada·Manufacturing·1 to 10 employees
1.0
Feb 8, 2026
Verified userUsed 1 to 2 years
Too much system for our business
You need someone internal who owns the system. We did not have that person, hired late, and paid the partner for eighteen months to do what that hire now does in a day a week.
Pros
Stands up to FDA and regulatory audit
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
Response from the vendorFeb 16, 2026
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
9 found this helpful
Trevor Paredes
Studio Director, Coastline Outfitters
United States·Retail·1 to 10 employees
4.0
Jul 11, 2025
Verified userUsed less than 6 months
Recall traced in minutes across three plants
Our FDA audit was the smoothest we have had. Everything the inspector asked for came out of the system with a timestamp and an audit trail.
Pros
Stands up to FDA and regulatory audit
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Samuel Wesley
Chief of Staff, Meridian Dental Group
Canada·Real estate·1 to 10 employees
2.0
Jun 30, 2025
Verified userUsed 1 to 2 years
We needed an internal expert we did not have
You need someone internal who owns the system. We did not have that person, hired late, and paid the partner for eighteen months to do what that hire now does in a day a week.
Pros
Stands up to FDA and regulatory audit
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Jerome Escobar
Head of Operations, Redbrick Property Group
United States·Ecommerce·1 to 10 employees
2.0
Jun 26, 2025
Used 1 to 2 years
The cost went far past the quote
You need someone internal who owns the system. We did not have that person, hired late, and paid the partner for eighteen months to do what that hire now does in a day a week.
Pros
Quality control holds that genuinely block shipment
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Patrick Leclerc
Operations Manager, Summit Physio
United States·Software·11 to 50 employees
5.0
Jun 8, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
FDA audit went smoothly because of it
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Katherine Okafor
Chief of Staff, Maplewood Childcare
United States·Healthcare·51 to 200 employees
5.0
Sep 17, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Recall traced in minutes across three plants
Quality control at every stage with holds that actually hold. Product cannot ship while a test is outstanding, which is exactly what our auditors want to see and exactly what a spreadsheet cannot enforce.
Pros
Stands up to FDA and regulatory audit
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Ronan Kaur
Accountant, Ironwood Fabrication
United States·Professional services·201 to 500 employees
5.0
Aug 14, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Recall traced in minutes across three plants
Our FDA audit was the smoothest we have had. Everything the inspector asked for came out of the system with a timestamp and an audit trail.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Leonard Okafor
Chief of Staff, Clearview Windows
United States·Ecommerce·11 to 50 employees
3.0
May 23, 2026
Verified userUsed 6 to 12 months
Functional, not modern
It is the right system for a regulated manufacturer with real complexity. For anyone under about a hundred people it is far too much, and the honest advice is to look at Sage 100 or Intacct instead.
Pros
Multi site, multi legislation and multi currency native
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMay 28, 2026
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
8 found this helpful
Pablo Dubois
Controller, Cedar & Vine Interiors
United States·Construction·201 to 500 employees
4.0
Feb 27, 2026
LinkedIn confirmedUsed 1 to 2 years
Process manufacturing done properly
Our FDA audit was the smoothest we have had. Everything the inspector asked for came out of the system with a timestamp and an audit trail.
Pros
Process manufacturing with real formulas and recipes
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Ximena Dubois
VP of Sales, Blackstone Contracting
United States·Manufacturing·201 to 500 employees
2.0
Feb 18, 2026
Verified userLinkedIn confirmedUsed less than 6 months
We needed an internal expert we did not have
We were ninety people when we bought and I regret it. We use maybe a third of the capability and carry all of the complexity and cost. X3 did not fail us. We bought the wrong tier and nobody in the sales process talked us down.
Pros
Multi site, multi legislation and multi currency native
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Emilio Zielinski
General Manager, Prairie Rose Bakery
Canada·Transport and logistics·51 to 200 employees
4.0
Nov 24, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Process manufacturing done properly
US plants, a Mexican plant and Canadian distribution on one instance with one chart of accounts. The close is one process now. Before it was three systems and a month of reconciliation.
Pros
Multi site, multi legislation and multi currency native
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Devon Whitaker
General Manager, Lantern Creative
United States·Nonprofit·11 to 50 employees
3.0
Aug 12, 2025
Verified userUsed 6 to 12 months
Enormous capability, enormous project
Fourteen months from signature to go live with a specialist partner. That was roughly the plan and it is still fourteen months and a very large number. Nobody should buy this expecting anything else.
Pros
Stands up to FDA and regulatory audit
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Giselle Nguyen
Founder, Meridian Dental Group
United States·Marketing·51 to 200 employees
3.0
Dec 2, 2024
LinkedIn confirmedUsed 1 to 2 years
Consultants who know it are scarce and priced like it
The interface is functional and that is the kindest accurate word. It is not modern, it is not pretty, and once trained our people are fast in it. Training is the operative word.
Pros
Multi site, multi legislation and multi currency native
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Tomas Chaudhary
Head of Operations, Prairie Rose Bakery
United States·Construction·1 to 10 employees
5.0
Aug 30, 2024
LinkedIn confirmedUsed 1 to 2 years
Process manufacturing done properly
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Process manufacturing with real formulas and recipes
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Lorena Hendricks
Office Manager, Granite Peak Roofing
United States·Financial services·11 to 50 employees
2.0
Jul 3, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Adoption was a project of its own
Licenses, implementation, integration and two years of partner support landed at roughly double the original discussion. Individually every increment was justified. Collectively it was a number I would not have agreed to at the start, and by then we were committed.
Pros
Process manufacturing with real formulas and recipes
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Lorena Lundgren
VP of Sales, Coastline Outfitters
Other·Professional services·51 to 200 employees
1.0
May 16, 2026
Verified userUsed 6 to 12 months
The cost went far past the quote
Licenses, implementation, integration and two years of partner support landed at roughly double the original discussion. Individually every increment was justified. Collectively it was a number I would not have agreed to at the start, and by then we were committed.
Pros
Stands up to FDA and regulatory audit
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMay 28, 2026
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
United States
Canada