Verified userLinkedIn confirmedUsed 2 or more years
Recall traced in minutes across three plants
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
One instance across several countries
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Esther Chaudhary
Owner, Tidewater Marine Services
Canada·Professional services·1 to 10 employees
4.0
Dec 26, 2025
LinkedIn confirmedUsed 6 to 12 months
One instance, three countries, one close
Quality control at every stage with holds that actually hold. Product cannot ship while a test is outstanding, which is exactly what our auditors want to see and exactly what a spreadsheet cannot enforce.
Pros
Quality control holds that genuinely block shipment
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Joelle Whitaker
Director of Finance, Sandbar Hospitality
United States·Accounting·51 to 200 employees
4.0
Dec 17, 2025
Verified userUsed 1 to 2 years
Potency and yield without a workaround
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
Stands up to FDA and regulatory audit
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Dominic Winters
Office Manager, Fairview Veterinary
United States·Nonprofit·500+ employees
4.0
Oct 29, 2025
Verified userUsed 6 to 12 months
Potency and yield without a workaround
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
One instance across several countries
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Gregory Whelan
Practice Manager, Sandbar Hospitality
Canada·Ecommerce·1 to 10 employees
4.0
Sep 21, 2025
Verified userUsed 6 to 12 months
FDA audit went smoothly because of it
US plants, a Mexican plant and Canadian distribution on one instance with one chart of accounts. The close is one process now. Before it was three systems and a month of reconciliation.
Pros
Quality control holds that genuinely block shipment
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Jamal Hollis
Practice Manager, Northgate Logistics
Canada·Accounting·11 to 50 employees
4.0
Dec 17, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Potency and yield without a workaround
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Stands up to FDA and regulatory audit
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Cody Buchanan
Accountant, Beacon Legal Partners
United States·Transport and logistics·1 to 10 employees
3.0
Jul 11, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Enormous capability, enormous project
Finding people in North America who genuinely know X3 is hard and they charge accordingly. That is a permanent tax on owning this product and it should be in your five year number, not just the implementation.
Pros
Stands up to FDA and regulatory audit
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Amelia Ortiz
Controller, Maplewood Childcare
Canada·Real estate·51 to 200 employees
5.0
May 11, 2026
Verified userLinkedIn confirmedUsed 2 or more years
One instance, three countries, one close
Quality control at every stage with holds that actually hold. Product cannot ship while a test is outstanding, which is exactly what our auditors want to see and exactly what a spreadsheet cannot enforce.
Pros
Process manufacturing with real formulas and recipes
Cons
Needs an internal system owner
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Emmett Jimenez
Managing Partner, Blackstone Contracting
Canada·Real estate·1 to 10 employees
4.0
Nov 29, 2025
Verified userUsed 2 or more years
One instance, three countries, one close
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Multi site, multi legislation and multi currency native
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Oscar Beaumont
Owner, Coastline Outfitters
United States·Financial services·11 to 50 employees
4.0
Nov 10, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Process manufacturing done properly
Quality control at every stage with holds that actually hold. Product cannot ship while a test is outstanding, which is exactly what our auditors want to see and exactly what a spreadsheet cannot enforce.
Pros
Batch and lot traceability that answers a recall in minutes
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Brooke Kaur
Finance Manager, Sandbar Hospitality
United States·Legal·11 to 50 employees
4.0
May 29, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Potency and yield without a workaround
Our FDA audit was the smoothest we have had. Everything the inspector asked for came out of the system with a timestamp and an audit trail.
Pros
Stands up to FDA and regulatory audit
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Beatriz Serrano
Controller, Redbrick Property Group
United States·Hospitality·1 to 10 employees
5.0
Mar 10, 2025
Verified userUsed 1 to 2 years
Process manufacturing done properly
Formulas, recipes, potency and yield are native. Every discrete ERP we evaluated wanted us to model a recipe as a bill of material and pretend, and that pretence breaks the first time a batch comes in under strength.
Pros
Process manufacturing with real formulas and recipes
Cons
Implementation runs a year or more
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Gregory Underwood
Project Manager, Lantern Creative
Canada·Accounting·51 to 200 employees
3.0
Oct 13, 2024
LinkedIn confirmedUsed 1 to 2 years
Consultants who know it are scarce and priced like it
The interface is functional and that is the kindest accurate word. It is not modern, it is not pretty, and once trained our people are fast in it. Training is the operative word.
Pros
Quality control holds that genuinely block shipment
Cons
Steep learning curve with real adoption risk
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Elena Silva
Finance Manager, Redbrick Property Group
United States·Nonprofit·11 to 50 employees
4.0
Jul 1, 2026
Verified userUsed 1 to 2 years
FDA audit went smoothly because of it
Our FDA audit was the smoothest we have had. Everything the inspector asked for came out of the system with a timestamp and an audit trail.
Pros
One instance across several countries
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Erin Jain
Finance Manager, Cedar & Vine Interiors
United States·Real estate·1 to 10 employees
5.0
Jan 15, 2026
Verified userUsed 1 to 2 years
FDA audit went smoothly because of it
Our FDA audit was the smoothest we have had. Everything the inspector asked for came out of the system with a timestamp and an audit trail.
Pros
One instance across several countries
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Katya Ojeda
Operations Manager, Fairview Veterinary
United States·Education·1 to 10 employees
3.0
Aug 7, 2025
Used 6 to 12 months
Functional, not modern
Finding people in North America who genuinely know X3 is hard and they charge accordingly. That is a permanent tax on owning this product and it should be in your five year number, not just the implementation.
Pros
Stands up to FDA and regulatory audit
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
Response from the vendorAug 18, 2025
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
5 found this helpful
Gabriel Vasquez
Owner, Prairie Rose Bakery
Canada·Software·1 to 10 employees
3.0
Feb 11, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Right for us, wrong for most people our size
The interface is functional and that is the kindest accurate word. It is not modern, it is not pretty, and once trained our people are fast in it. Training is the operative word.
Pros
Process manufacturing with real formulas and recipes
Cons
Far too much system below about a hundred people
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Hassan Rooney
Bookkeeper, Beacon Legal Partners
Other·Transport and logistics·1 to 10 employees
4.0
Aug 16, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Recall traced in minutes across three plants
We are a food manufacturer and traceability is not optional. A recall question that used to take two days of paper now takes minutes, forward and backward, across three plants. That capability is the entire reason X3 exists and it delivers.
Pros
Stands up to FDA and regulatory audit
Cons
Total cost regularly lands double the first quote
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Neil Thibault
Project Manager, Willow & Ash Salons
United States·Financial services·201 to 500 employees
2.0
Jun 11, 2026
LinkedIn confirmedUsed 1 to 2 years
The cost went far past the quote
The learning curve defeated a chunk of our staff for months. We lost two good people in operations who simply did not want to relearn their job. Budget for change management as a real line, not an afterthought.
Pros
Stands up to FDA and regulatory audit
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 17, 2026
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
4 found this helpful
Ian Goodwin
Director of Finance, Coastline Outfitters
United States·Nonprofit·1 to 10 employees
1.0
Mar 28, 2026
Verified userUsed less than 6 months
Adoption was a project of its own
Licenses, implementation, integration and two years of partner support landed at roughly double the original discussion. Individually every increment was justified. Collectively it was a number I would not have agreed to at the start, and by then we were committed.
Pros
One instance across several countries
Cons
North American X3 consultants are scarce and expensive
Ease of use
Value for money
Customer service
Functionality
Response from the vendorApr 6, 2026
Thank you for the detailed feedback. Sage X3 is built for organizations with complex operational and regulatory requirements, and we recognise it is not the right fit at every size. We are sorry the cost expectations were not set more clearly and encourage you to raise this with your account team.
United States
Canada