The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Brendan Winters
Studio Director, Trailhead Bicycles
Canada·Financial services·1 to 10 employees
4.0
Jun 20, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The ceiling is higher than we will ever reach
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Terrence Montoya
Operations Manager, Maplewood Childcare
Canada·Manufacturing·11 to 50 employees
1.0
Feb 28, 2025
Verified userUsed 6 to 12 months
Support costs extra, which nobody mentioned
Twelve person company, we bought Enterprise because a consultant told us to. Eighteen months later we had a half configured system nobody used and a contract we could not exit. We now run Pipedrive and close more. Salesforce is a good product that was wrong for us, and the sales process did nothing to warn us.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
Implementation partners are effectively mandatory and are not cheap.
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Preston Xu
Studio Director, Redbrick Property Group
United States·Healthcare·1 to 10 employees
5.0
Dec 5, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
The ceiling is higher than we will ever reach
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
Reporting and dashboards are the deepest in this category.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Ximena Delacroix
Sales Director, Tidewater Marine Services
United States·Nonprofit·201 to 500 employees
4.0
Jun 19, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Reporting our board trusts
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Sofia Grant
Studio Director, Coastline Outfitters
United States·Professional services·500+ employees
5.0
Aug 19, 2025
Used 1 to 2 years
The ceiling is higher than we will ever reach
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
Implementation partners are effectively mandatory and are not cheap.
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Brendan Mahoney
Office Manager, Trailhead Bicycles
United States·Software·201 to 500 employees
5.0
Jul 2, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Nothing else could handle our territory rules
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Mabel Schneider
Head of Operations, Fairview Veterinary
United States·Construction·1 to 10 employees
5.0
Jul 3, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Reporting our board trusts
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
Implementation partners are effectively mandatory and are not cheap.
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Amara Hendricks
Controller, Silverbirch Accounting
United States·Real estate·201 to 500 employees
4.0
Mar 28, 2025
Used 1 to 2 years
Nothing else could handle our territory rules
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Elena Okonkwo
Studio Director, Harborline Supply
United States·Healthcare·51 to 200 employees
5.0
Mar 22, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Nothing else could handle our territory rules
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
Implementation partners are effectively mandatory and are not cheap.
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Nolan McAllister
VP of Sales, Hillcrest Family Clinic
United States·Transport and logistics·11 to 50 employees
5.0
Feb 10, 2026
Verified userUsed 1 to 2 years
Nothing else could handle our territory rules
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Jamal Ellsworth
Finance Manager, Blackstone Contracting
Canada·Real estate·201 to 500 employees
5.0
Dec 12, 2025
Verified userUsed 1 to 2 years
The ceiling is higher than we will ever reach
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Yosef Menon
People Operations Lead, Hillcrest Family Clinic
Canada·Manufacturing·11 to 50 employees
5.0
Jul 11, 2025
Verified userUsed 2 or more years
Reporting our board trusts
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Jerome Kirkwood
Bookkeeper, Granite Peak Roofing
United States·Hospitality·1 to 10 employees
5.0
Aug 27, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
It models our process exactly, because we built it
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
Contracts are annual and paid up front, so being wrong costs a year.
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Jamal Farouk
HR Manager, Aurora Print House
United States·Transport and logistics·1 to 10 employees
5.0
Apr 16, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Nothing else could handle our territory rules
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Implementation partners are effectively mandatory and are not cheap.
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Fiona Vargas
Chief of Staff, Vertex Machine Works
United States·Professional services·1 to 10 employees
5.0
Jun 30, 2026
Verified userUsed 1 to 2 years
Nothing else could handle our territory rules
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Lorena Thornton
Office Manager, Vertex Machine Works
United States·Retail·11 to 50 employees
2.0
Feb 20, 2025
Verified userUsed 1 to 2 years
We bought it too small and wasted a year
Twelve person company, we bought Enterprise because a consultant told us to. Eighteen months later we had a half configured system nobody used and a contract we could not exit. We now run Pipedrive and close more. Salesforce is a good product that was wrong for us, and the sales process did nothing to warn us.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Curtis Ishikawa
Managing Partner, Lantern Creative
United States·Retail·51 to 200 employees
5.0
Nov 21, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Reporting our board trusts
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Iris Yates
Founder, Summit Physio
Canada·Transport and logistics·1 to 10 employees
2.0
Aug 8, 2024
Verified userLinkedIn confirmedUsed 2 or more years
We bought it too small and wasted a year
Twelve person company, we bought Enterprise because a consultant told us to. Eighteen months later we had a half configured system nobody used and a contract we could not exit. We now run Pipedrive and close more. Salesforce is a good product that was wrong for us, and the sales process did nothing to warn us.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorAug 18, 2024
Thank you for sharing this. Matching the right edition to a company's stage is something we take seriously and we are sorry the fit was wrong. We would welcome the chance to discuss what happened with your account team.
19 found this helpful
Celeste Nascimento
Founder, Summit Physio
United States·Retail·1 to 10 employees
5.0
May 14, 2026
LinkedIn confirmedUsed 2 or more years
It models our process exactly, because we built it
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
United States
Canada