The license is maybe half the real cost. Between the implementation partner and the admin time, budget roughly double the sticker price for year one. It is worth it at our size and would have been absurd at fifteen people.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Terrence Pritchard
Project Manager, Tidewater Marine Services
United States·Ecommerce·1 to 10 employees
2.0
Mar 2, 2026
Used 1 to 2 years
We bought it too small and wasted a year
Found out after signing that meaningful support is a paid add on unless you are on the top tier. For what we pay per seat annually, having to buy the right to get help felt like a bad joke.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Beatriz Torres
Director of Finance, Coastline Outfitters
United States·Real estate·1 to 10 employees
3.0
Oct 17, 2025
LinkedIn confirmedUsed less than 6 months
Great once configured, painful to configure
The license is maybe half the real cost. Between the implementation partner and the admin time, budget roughly double the sticker price for year one. It is worth it at our size and would have been absurd at fifteen people.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
Implementation partners are effectively mandatory and are not cheap.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 24, 2025
Thank you for sharing this. Matching the right edition to a company's stage is something we take seriously and we are sorry the fit was wrong. We would welcome the chance to discuss what happened with your account team.
18 found this helpful
Halima Zimmerman
People Operations Lead, Summit Physio
United States·Real estate·11 to 50 employees
4.0
Aug 23, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
The ceiling is higher than we will ever reach
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Amelia Kovac
Finance Manager, Northern Star Staffing
United States·Healthcare·11 to 50 employees
5.0
Apr 2, 2025
LinkedIn confirmedUsed 2 or more years
The ceiling is higher than we will ever reach
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Gabriel Silva
Operations Manager, Hillcrest Family Clinic
Canada·Financial services·1 to 10 employees
4.0
Mar 21, 2025
LinkedIn confirmedUsed 1 to 2 years
Nothing else could handle our territory rules
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Olivia Castillo
Owner, Summit Physio
United States·Transport and logistics·11 to 50 employees
4.0
Sep 24, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Nothing else could handle our territory rules
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Tanya Whelan
Founder, Fairview Veterinary
United States·Software·500+ employees
5.0
Jul 16, 2024
LinkedIn confirmedUsed less than 6 months
Nothing else could handle our territory rules
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Danielle Grimaldi
Accountant, Lantern Creative
United States·Construction·201 to 500 employees
5.0
Jun 5, 2026
Verified userUsed 1 to 2 years
It models our process exactly, because we built it
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Laura Chaudhary
Chief of Staff, Ironwood Fabrication
United States·Education·1 to 10 employees
5.0
Oct 7, 2025
Verified userUsed 6 to 12 months
It models our process exactly, because we built it
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
Reporting and dashboards are the deepest in this category.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Theo Acheson
Bookkeeper, Fairview Veterinary
United States·Healthcare·11 to 50 employees
3.0
Mar 21, 2025
Verified userUsed less than 6 months
Great once configured, painful to configure
The license is maybe half the real cost. Between the implementation partner and the admin time, budget roughly double the sticker price for year one. It is worth it at our size and would have been absurd at fifteen people.
Pros
Reporting and dashboards are the deepest in this category.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Amelia Laroche
People Operations Lead, Granite Peak Roofing
United States·Accounting·11 to 50 employees
3.0
Nov 1, 2024
Verified userUsed 2 or more years
Great once configured, painful to configure
Reps find it dense. We trained everyone for a day and still spent two months on adoption. Once it clicked it clicked, but do not expect people to pick it up on their own.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Margot Nguyen
Practice Manager, Northern Star Staffing
United States·Retail·201 to 500 employees
5.0
Aug 27, 2024
Used 1 to 2 years
The ceiling is higher than we will ever reach
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Yasmin Vance
HR Manager, Meridian Dental Group
United States·Nonprofit·11 to 50 employees
5.0
Apr 18, 2025
Verified userUsed less than 6 months
It models our process exactly, because we built it
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Ingrid Hollis
People Operations Lead, Prairie Rose Bakery
Other·Financial services·201 to 500 employees
4.0
Feb 16, 2025
Verified userLinkedIn confirmedUsed less than 6 months
It models our process exactly, because we built it
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Lionel Crane
Chief of Staff, Vertex Machine Works
United States·Accounting·1 to 10 employees
4.0
Feb 8, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Nothing else could handle our territory rules
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Farida Osei
Owner, Prairie Rose Bakery
United States·Legal·51 to 200 employees
5.0
Sep 17, 2024
Verified userUsed 6 to 12 months
Reporting our board trusts
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
Implementation partners are effectively mandatory and are not cheap.
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Trisha Okonkwo
Director of Finance, Cedar & Vine Interiors
United States·Transport and logistics·1 to 10 employees
5.0
Aug 14, 2024
Verified userLinkedIn confirmedUsed less than 6 months
It models our process exactly, because we built it
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Yara Abbott
Accountant, Blackstone Contracting
United States·Marketing·201 to 500 employees
5.0
Apr 26, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Nothing else could handle our territory rules
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Denise Castillo
Managing Partner, Coastline Outfitters
United States·Transport and logistics·1 to 10 employees
4.0
Apr 13, 2026
LinkedIn confirmedUsed less than 6 months
The ceiling is higher than we will ever reach
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
Implementation partners are effectively mandatory and are not cheap.
United States
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