It models our process exactly, because we built it
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Portia Delacroix
HR Manager, Fairview Veterinary
Canada·Transport and logistics·51 to 200 employees
4.0
Sep 29, 2025
Verified userUsed 1 to 2 years
It models our process exactly, because we built it
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Lorena Grimaldi
Director of Finance, Northgate Logistics
United States·Marketing·11 to 50 employees
5.0
Aug 20, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
The ceiling is higher than we will ever reach
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Sofia Valentine
Studio Director, Blackstone Contracting
United States·Transport and logistics·1 to 10 employees
4.0
Aug 12, 2025
Verified userUsed less than 6 months
It models our process exactly, because we built it
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Harold Goldberg
Accountant, Maplewood Childcare
United States·Transport and logistics·51 to 200 employees
1.0
Jul 17, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
We bought it too small and wasted a year
Found out after signing that meaningful support is a paid add on unless you are on the top tier. For what we pay per seat annually, having to buy the right to get help felt like a bad joke.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Implementation partners are effectively mandatory and are not cheap.
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Dominic Sandoval
Project Manager, Summit Physio
United States·Accounting·51 to 200 employees
3.0
Nov 7, 2024
Used 2 or more years
Powerful, and you will pay for the expertise
Reps find it dense. We trained everyone for a day and still spent two months on adoption. Once it clicked it clicked, but do not expect people to pick it up on their own.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Kevin Guerrero
Founder, Fairview Veterinary
United States·Accounting·11 to 50 employees
3.0
Jul 21, 2024
Used 6 to 12 months
Great once configured, painful to configure
Reps find it dense. We trained everyone for a day and still spent two months on adoption. Once it clicked it clicked, but do not expect people to pick it up on their own.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Contracts are annual and paid up front, so being wrong costs a year.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 31, 2024
Thank you for sharing this. Matching the right edition to a company's stage is something we take seriously and we are sorry the fit was wrong. We would welcome the chance to discuss what happened with your account team.
6 found this helpful
Deepa Zamora
Chief of Staff, Bluewater Consulting
United States·Real estate·500+ employees
3.0
Jun 26, 2026
LinkedIn confirmedUsed 2 or more years
Great once configured, painful to configure
The license is maybe half the real cost. Between the implementation partner and the admin time, budget roughly double the sticker price for year one. It is worth it at our size and would have been absurd at fifteen people.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Implementation partners are effectively mandatory and are not cheap.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Kyle Montoya
Practice Manager, Redbrick Property Group
United States·Ecommerce·1 to 10 employees
5.0
Jun 13, 2026
LinkedIn confirmedUsed less than 6 months
Reporting our board trusts
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
Implementation partners are effectively mandatory and are not cheap.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Miguel Sharma
Studio Director, Redbrick Property Group
United States·Marketing·11 to 50 employees
5.0
Apr 10, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Reporting our board trusts
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
Implementation partners are effectively mandatory and are not cheap.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Yara Haugen
Finance Manager, Aurora Print House
United States·Marketing·11 to 50 employees
4.0
Jan 15, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
The ceiling is higher than we will ever reach
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Rachel Grimaldi
Studio Director, Sandbar Hospitality
United States·Software·1 to 10 employees
4.0
Nov 17, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The ceiling is higher than we will ever reach
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Daniel Valentine
Bookkeeper, Fairview Veterinary
United States·Software·11 to 50 employees
2.0
Oct 29, 2025
Verified userUsed 1 to 2 years
Support costs extra, which nobody mentioned
Twelve person company, we bought Enterprise because a consultant told us to. Eighteen months later we had a half configured system nobody used and a contract we could not exit. We now run Pipedrive and close more. Salesforce is a good product that was wrong for us, and the sales process did nothing to warn us.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Malcolm Flanagan
Owner, Tidewater Marine Services
United States·Professional services·1 to 10 employees
3.0
Aug 9, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Powerful, and you will pay for the expertise
The license is maybe half the real cost. Between the implementation partner and the admin time, budget roughly double the sticker price for year one. It is worth it at our size and would have been absurd at fifteen people.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Jonathan Broadbent
Bookkeeper, Cedar & Vine Interiors
United States·Transport and logistics·11 to 50 employees
5.0
Jul 1, 2025
Verified userUsed 2 or more years
Nothing else could handle our territory rules
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Liam Yates
Chief of Staff, Prairie Rose Bakery
United States·Financial services·11 to 50 employees
5.0
Jan 26, 2025
Used 2 or more years
It models our process exactly, because we built it
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Nina Adeyemi
General Manager, Falcon Ridge Landscaping
United States·Ecommerce·51 to 200 employees
3.0
Jan 20, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Great once configured, painful to configure
The license is maybe half the real cost. Between the implementation partner and the admin time, budget roughly double the sticker price for year one. It is worth it at our size and would have been absurd at fifteen people.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
Implementation partners are effectively mandatory and are not cheap.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 28, 2025
Thank you for sharing this. Matching the right edition to a company's stage is something we take seriously and we are sorry the fit was wrong. We would welcome the chance to discuss what happened with your account team.
5 found this helpful
Wendy Forsythe
People Operations Lead, Tidewater Marine Services
United States·Manufacturing·11 to 50 employees
5.0
Jun 30, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
The ceiling is higher than we will ever reach
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
Implementation partners are effectively mandatory and are not cheap.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Lucas Ivanov
Controller, Coastline Outfitters
United States·Construction·201 to 500 employees
5.0
Aug 23, 2025
Verified userUsed 2 or more years
Reporting our board trusts
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Yasmin Winters
Head of Operations, Silverbirch Accounting
United States·Legal·201 to 500 employees
4.0
Jun 11, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The ceiling is higher than we will ever reach
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Real support is a paid add on unless you are on the top plan.
United States
Canada