The license is maybe half the real cost. Between the implementation partner and the admin time, budget roughly double the sticker price for year one. It is worth it at our size and would have been absurd at fifteen people.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 11, 2026
Thank you for sharing this. Matching the right edition to a company's stage is something we take seriously and we are sorry the fit was wrong. We would welcome the chance to discuss what happened with your account team.
8 found this helpful
Spencer Zamora
VP of Sales, Aurora Print House
United States·Software·51 to 200 employees
5.0
May 30, 2026
Verified userLinkedIn confirmedUsed 2 or more years
It models our process exactly, because we built it
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
Implementation partners are effectively mandatory and are not cheap.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Christopher Mahoney
Director of Finance, Sandbar Hospitality
United States·Healthcare·1 to 10 employees
2.0
May 25, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
We bought it too small and wasted a year
Twelve person company, we bought Enterprise because a consultant told us to. Eighteen months later we had a half configured system nobody used and a contract we could not exit. We now run Pipedrive and close more. Salesforce is a good product that was wrong for us, and the sales process did nothing to warn us.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMay 31, 2026
Thank you for sharing this. Matching the right edition to a company's stage is something we take seriously and we are sorry the fit was wrong. We would welcome the chance to discuss what happened with your account team.
8 found this helpful
Jonathan Ferrari
Operations Manager, Redbrick Property Group
United States·Marketing·11 to 50 employees
5.0
Feb 13, 2026
Verified userLinkedIn confirmedUsed 2 or more years
It models our process exactly, because we built it
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Victor Montoya
Accountant, Bluewater Consulting
United States·Financial services·11 to 50 employees
3.0
Dec 13, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Great once configured, painful to configure
The license is maybe half the real cost. Between the implementation partner and the admin time, budget roughly double the sticker price for year one. It is worth it at our size and would have been absurd at fifteen people.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorDec 20, 2025
Thank you for sharing this. Matching the right edition to a company's stage is something we take seriously and we are sorry the fit was wrong. We would welcome the chance to discuss what happened with your account team.
8 found this helpful
Wyatt Flanagan
Head of Operations, Silverbirch Accounting
United States·Accounting·51 to 200 employees
4.0
Oct 30, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Nothing else could handle our territory rules
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Malcolm Isozaki
Bookkeeper, Fairview Veterinary
United States·Education·11 to 50 employees
1.0
Sep 25, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Support costs extra, which nobody mentioned
Twelve person company, we bought Enterprise because a consultant told us to. Eighteen months later we had a half configured system nobody used and a contract we could not exit. We now run Pipedrive and close more. Salesforce is a good product that was wrong for us, and the sales process did nothing to warn us.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Contracts are annual and paid up front, so being wrong costs a year.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Kendra Whitfield
Finance Manager, Foundry Road Studios
Other·Accounting·11 to 50 employees
5.0
Sep 12, 2025
LinkedIn confirmedUsed 2 or more years
It models our process exactly, because we built it
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
The interface is dense and reps need training before they adopt it.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Ingrid Eriksson
Head of Operations, Bluewater Consulting
Other·Financial services·51 to 200 employees
4.0
Aug 12, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Reporting our board trusts
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Rachel Whitaker
HR Manager, Clearview Windows
Canada·Real estate·11 to 50 employees
5.0
Jul 13, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
It models our process exactly, because we built it
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Miguel Bhatt
Finance Manager, Northern Star Staffing
Canada·Professional services·11 to 50 employees
4.0
Apr 29, 2026
Verified userUsed 1 to 2 years
Reporting our board trusts
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
Contracts are annual and paid up front, so being wrong costs a year.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Priya Ferreira
Finance Manager, Northgate Logistics
United States·Legal·11 to 50 employees
5.0
Dec 4, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Nothing else could handle our territory rules
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Rosalind Grimaldi
Bookkeeper, Cedar & Vine Interiors
Canada·Retail·11 to 50 employees
4.0
Sep 19, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Reporting our board trusts
Our sales process has seven stages, three approval gates and territory rules that change quarterly. Every other CRM we trialed asked us to simplify. Salesforce just modeled it. That flexibility is expensive and for us it was the requirement.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Implementation partners are effectively mandatory and are not cheap.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Cody Vargas
VP of Sales, Copper Mountain Brewing
Canada·Transport and logistics·51 to 200 employees
4.0
Aug 6, 2025
Verified userUsed 6 to 12 months
It models our process exactly, because we built it
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
Sandbox environments let you test changes before they hit the team.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Heather Thibault
Chief of Staff, Summit Physio
Canada·Healthcare·11 to 50 employees
4.0
Jun 21, 2025
Used less than 6 months
The ceiling is higher than we will ever reach
Reporting is in a different league. Our board pack comes out of Salesforce and nobody questions the numbers, which was not true of the spreadsheet it replaced.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Contracts are annual and paid up front, so being wrong costs a year.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Esther Bergstrom
Controller, Harborline Supply
United States·Healthcare·51 to 200 employees
4.0
Jun 7, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The ceiling is higher than we will ever reach
With an admin, this is the best CRM available. Without one it is an expensive database. We hired a part time admin in month two and that is the decision that made the rollout work.
Pros
Territory management, approvals and validation rules handle genuinely complex sales.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Christopher Underwood
VP of Sales, Maplewood Childcare
Canada·Retail·1 to 10 employees
3.0
Mar 1, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Great once configured, painful to configure
Reps find it dense. We trained everyone for a day and still spent two months on adoption. Once it clicked it clicked, but do not expect people to pick it up on their own.
Pros
The AppExchange has a maintained integration for essentially everything.
Cons
It needs an administrator past roughly 20 seats. That is a role, not a favor.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 11, 2025
Thank you for sharing this. Matching the right edition to a company's stage is something we take seriously and we are sorry the fit was wrong. We would welcome the chance to discuss what happened with your account team.
7 found this helpful
Caleb Castellanos
Bookkeeper, Fairview Veterinary
United States·Transport and logistics·51 to 200 employees
3.0
Feb 26, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Great once configured, painful to configure
The license is maybe half the real cost. Between the implementation partner and the admin time, budget roughly double the sticker price for year one. It is worth it at our size and would have been absurd at fifteen people.
Pros
You can hire Salesforce expertise in any city in the US or Canada.
Cons
Real support is a paid add on unless you are on the top plan.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 1, 2025
Thank you for sharing this. Matching the right edition to a company's stage is something we take seriously and we are sorry the fit was wrong. We would welcome the chance to discuss what happened with your account team.
7 found this helpful
Esther Jenkins
Head of Operations, Copper Mountain Brewing
United States·Retail·1 to 10 employees
5.0
Sep 3, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Nothing else could handle our territory rules
The AppExchange had an integration for every system we run. Not a webhook and a prayer, a maintained integration with support behind it.
Pros
Customization has no practical ceiling. It will model any process you can describe.
Cons
Per seat pricing is high and the useful features sit on the upper tiers.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Vincent Goldberg
Bookkeeper, Foundry Road Studios
United States·Software·1 to 10 employees
1.0
Jul 3, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Support costs extra, which nobody mentioned
Twelve person company, we bought Enterprise because a consultant told us to. Eighteen months later we had a half configured system nobody used and a contract we could not exit. We now run Pipedrive and close more. Salesforce is a good product that was wrong for us, and the sales process did nothing to warn us.
Pros
Reporting and dashboards are the deepest in this category.
Cons
Implementation partners are effectively mandatory and are not cheap.
Canada
United States