Verified userLinkedIn confirmedUsed less than 6 months
Our site supervisors understood it immediately
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Genuine dependencies and critical path
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Carmen Donovan
Office Manager, Lantern Creative
United States·Legal·1 to 10 employees
5.0
Nov 2, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Executives read the dashboard unprompted
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Adele Laroche
VP of Sales, Lantern Creative
United States·Accounting·11 to 50 employees
5.0
Oct 9, 2025
LinkedIn confirmedUsed 2 or more years
Our site supervisors understood it immediately
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Dashboards executives will actually open
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Katya Mercer
VP of Sales, Meridian Dental Group
United States·Construction·11 to 50 employees
4.0
Sep 28, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Two hundred project sheets into one view
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
Forms with conditional logic that route work automatically
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Wren Okafor
Director of Finance, Harborline Supply
Canada·Transport and logistics·51 to 200 employees
3.0
Aug 1, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Flexibility becomes fifty column sheets
It looks like a serious tool rather than a designed one. Next to monday.com it is plain. Our people care about whether it holds up under a real programme, and it does, so nobody has complained.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Keith Kirkwood
Controller, Meridian Dental Group
United States·Hospitality·11 to 50 employees
3.0
Jul 29, 2025
Used 2 or more years
Powerful, and not beautiful
The automation is capable and the builder is fiddly. Complex conditional logic takes longer to express than it should and testing it is awkward. Once built it runs reliably.
Pros
A grid interface that non technical teams adopt immediately
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Amelia Jefferson
General Manager, Cedar & Vine Interiors
United States·Healthcare·1 to 10 employees
4.0
Jun 25, 2025
Verified userUsed 6 to 12 months
Our site supervisors understood it immediately
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Ophelia Grant
Accountant, Northgate Logistics
United States·Healthcare·11 to 50 employees
5.0
May 25, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
It handled a four hundred site rollout
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
A grid interface that non technical teams adopt immediately
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Simone Rowan
Practice Manager, Aurora Print House
Canada·Nonprofit·500+ employees
5.0
May 3, 2025
LinkedIn confirmedUsed 1 to 2 years
Forms feed the sheet and route themselves
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Fiona Delgado
Director of Finance, Hillcrest Family Clinic
Canada·Financial services·1 to 10 employees
3.0
Mar 20, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Add ons are where the budget goes
It looks like a serious tool rather than a designed one. Next to monday.com it is plain. Our people care about whether it holds up under a real programme, and it does, so nobody has complained.
Pros
Dashboards executives will actually open
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 25, 2025
We appreciate the note about mobile. Field data capture is important to many of our customers and your input helps us prioritise. Our team would welcome a conversation about your use case.
0 found this helpful
Fiona Ferreira
VP of Sales, Ironwood Fabrication
Canada·Accounting·1 to 10 employees
4.0
Mar 10, 2025
Verified userUsed 2 or more years
It handled a four hundred site rollout
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Marisol Villanueva
Studio Director, Clearview Windows
United States·Marketing·51 to 200 employees
5.0
Dec 9, 2024
Verified userUsed 1 to 2 years
Dependencies our old tracker never had
Our project managers are construction people who have used a spreadsheet for twenty years. Every modern project tool we trialled asked them to think differently and they refused. Smartsheet looks like what they already know, so adoption took about a day and then it just spread.
Pros
A grid interface that non technical teams adopt immediately
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Kyle Fry
Head of Operations, Coastline Outfitters
United States·Accounting·11 to 50 employees
5.0
Nov 23, 2024
LinkedIn confirmedUsed 1 to 2 years
Dependencies our old tracker never had
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Renee Emerson
Bookkeeper, Lantern Creative
United States·Professional services·1 to 10 employees
4.0
Nov 23, 2024
Used 1 to 2 years
Forms feed the sheet and route themselves
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Unlimited free contributors on every plan
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Bruno Ghosh
Project Manager, Foundry Road Studios
United States·Hospitality·11 to 50 employees
5.0
Sep 28, 2024
LinkedIn confirmedUsed 6 to 12 months
The spreadsheet we could not kill, made safe
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Unlimited free contributors on every plan
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
0 found this helpful
Yara Xu
Managing Partner, Trailhead Bicycles
United States·Accounting·11 to 50 employees
4.0
Sep 24, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
The spreadsheet we could not kill, made safe
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
A grid interface that non technical teams adopt immediately
Cons
Single sign on requires the quoted Enterprise tier
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