The reports are pretty and shallow. Anything beyond the standard set means exporting to a spreadsheet, which is exactly what we bought software to stop doing. Our old system handled this better.
Pros
GST and HST handling is native and CRA ready for our Canadian entity.
Cons
US market share is small enough that some accountants charge extra to work in it.
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Gregory Gallagher
Bookkeeper, Beacon Legal Partners
Canada·Manufacturing·11 to 50 employees
4.0
May 23, 2025
Used 1 to 2 years
Our whole team is in it, not just finance
Coming from a cluttered competitor, the clarity is a relief. Everything is where you would guess it is. Our bookkeeper was skeptical about the change and is now the loudest advocate for it.
Pros
GST and HST handling is native and CRA ready for our Canadian entity.
Cons
There is no phone support. Everything is email and the reply usually lands the next day.
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Naomi Nascimento
Managing Partner, Harborline Supply
United States·Retail·11 to 50 employees
5.0
Feb 26, 2025
LinkedIn confirmedUsed 2 or more years
Switched from QuickBooks and did not look back
The reconciliation screen is the best thing about it. Statement on the left, your records on the right, match and move. I trained a new hire on it in about twenty minutes with no manual.
Pros
GST and HST handling is native and CRA ready for our Canadian entity.
Cons
US market share is small enough that some accountants charge extra to work in it.
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Adrian Hammond
Managing Partner, Falcon Ridge Landscaping
United States·Construction·11 to 50 employees
5.0
Jan 31, 2025
Verified userUsed 2 or more years
Our whole team is in it, not just finance
Five people touch our books and every one of them has a login at no extra cost. Under our old system that was three paid seats and a shared password. That alone made the switch worth it, and the software turned out to be better too.
Pros
Inventory, projects and expense claims are included rather than upsold.
Cons
US market share is small enough that some accountants charge extra to work in it.
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Dominic Ogilvie
Managing Partner, Beacon Legal Partners
Canada·Hospitality·11 to 50 employees
5.0
Jan 20, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
The cleanest accounting interface I have used
GST and HST handling is exactly right for us in Ontario. Returns are prepared correctly and filing to CRA is not a fight anymore.
Pros
The reconciliation screen is the clearest in this category. New staff learn it in a day.
Cons
US sales tax runs through Avalara rather than natively, which is more setup up front.
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Lionel Hendricks
Studio Director, Tidewater Marine Services
United States·Hospitality·1 to 10 employees
5.0
Dec 17, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Reconciliation stopped being a chore
The audit trail is thorough. Every change is attributed and timestamped, which made our first real audit far less painful than I had braced for.
Pros
The audit trail records every change with a name and a timestamp.
Cons
US market share is small enough that some accountants charge extra to work in it.
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Hassan Kaminski
Managing Partner, Sandbar Hospitality
United States·Legal·11 to 50 employees
5.0
Jun 30, 2025
Verified userUsed 1 to 2 years
The cleanest accounting interface I have used
Five people touch our books and every one of them has a login at no extra cost. Under our old system that was three paid seats and a shared password. That alone made the switch worth it, and the software turned out to be better too.
Pros
The reconciliation screen is the clearest in this category. New staff learn it in a day.
Cons
There is no phone support. Everything is email and the reply usually lands the next day.
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Amelia Ellsworth
Studio Director, Ironwood Fabrication
United States·Hospitality·51 to 200 employees
3.0
Jan 29, 2025
Verified userUsed 6 to 12 months
Great software, thin US bench
The product is excellent. Finding a US accountant who works in it is the problem. Two of the three firms we called quoted extra to work outside QuickBooks, which is not Xero's fault but it is a real cost you should price in.
Pros
GST and HST handling is native and CRA ready for our Canadian entity.
Cons
Reporting is less flexible than QuickBooks once you need something non standard.
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Rebecca Whitaker
Managing Partner, Coastline Outfitters
Canada·Software·201 to 500 employees
5.0
Jan 17, 2025
Verified userUsed 2 or more years
Switched from QuickBooks and did not look back
The reconciliation screen is the best thing about it. Statement on the left, your records on the right, match and move. I trained a new hire on it in about twenty minutes with no manual.
Pros
The audit trail records every change with a name and a timestamp.
Cons
The Early plan's 20 invoice cap is too low to be useful for most businesses.
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Emmett Rasmussen
Bookkeeper, Foundry Road Studios
United States·Education·1 to 10 employees
4.0
Sep 15, 2024
Verified userUsed 6 to 12 months
Our whole team is in it, not just finance
Five people touch our books and every one of them has a login at no extra cost. Under our old system that was three paid seats and a shared password. That alone made the switch worth it, and the software turned out to be better too.
Pros
The app marketplace is large and the integrations we use are actively maintained.
Cons
Payroll is not built in. In the US it hands off to Gusto, so you run two subscriptions.
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Marisol Ponce
Sales Director, Lantern Creative
United States·Financial services·11 to 50 employees
5.0
May 25, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Reconciliation stopped being a chore
Five people touch our books and every one of them has a login at no extra cost. Under our old system that was three paid seats and a shared password. That alone made the switch worth it, and the software turned out to be better too.
Pros
The reconciliation screen is the clearest in this category. New staff learn it in a day.
Cons
Reporting is less flexible than QuickBooks once you need something non standard.
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Talia Torres
Project Manager, Bluewater Consulting
United States·Hospitality·1 to 10 employees
5.0
Jul 2, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Reconciliation stopped being a chore
The reconciliation screen is the best thing about it. Statement on the left, your records on the right, match and move. I trained a new hire on it in about twenty minutes with no manual.
Pros
Unlimited users on every plan. Our whole team has access without a per seat bill.
Cons
US market share is small enough that some accountants charge extra to work in it.
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Pablo Desai
People Operations Lead, Bluewater Consulting
United States·Education·11 to 50 employees
5.0
Mar 20, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Unlimited users changed the maths for us
The audit trail is thorough. Every change is attributed and timestamped, which made our first real audit far less painful than I had braced for.
Pros
The audit trail records every change with a name and a timestamp.
Cons
US sales tax runs through Avalara rather than natively, which is more setup up front.
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Spencer Mercer
Controller, Kestrel Analytics
Canada·Construction·201 to 500 employees
4.0
Jul 21, 2024
Verified userUsed 6 to 12 months
Unlimited users changed the maths for us
The audit trail is thorough. Every change is attributed and timestamped, which made our first real audit far less painful than I had braced for.
Pros
GST and HST handling is native and CRA ready for our Canadian entity.
Cons
Payroll is not built in. In the US it hands off to Gusto, so you run two subscriptions.
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Jonathan Radcliffe
Head of Operations, Northgate Logistics
United States·Software·1 to 10 employees
5.0
Apr 19, 2026
Verified userUsed less than 6 months
Our whole team is in it, not just finance
GST and HST handling is exactly right for us in Ontario. Returns are prepared correctly and filing to CRA is not a fight anymore.
Pros
The audit trail records every change with a name and a timestamp.
Cons
There is no phone support. Everything is email and the reply usually lands the next day.
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Lorena Thibault
Founder, Trailhead Bicycles
United States·Professional services·1 to 10 employees
5.0
Mar 22, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Unlimited users changed the maths for us
Five people touch our books and every one of them has a login at no extra cost. Under our old system that was three paid seats and a shared password. That alone made the switch worth it, and the software turned out to be better too.
Pros
GST and HST handling is native and CRA ready for our Canadian entity.
Cons
The Early plan's 20 invoice cap is too low to be useful for most businesses.
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Olivia Ferrari
General Manager, Redbrick Property Group
United States·Software·1 to 10 employees
4.0
Sep 24, 2025
Used less than 6 months
Switched from QuickBooks and did not look back
GST and HST handling is exactly right for us in Ontario. Returns are prepared correctly and filing to CRA is not a fight anymore.
Pros
Unlimited users on every plan. Our whole team has access without a per seat bill.
Cons
The Early plan's 20 invoice cap is too low to be useful for most businesses.
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Rosalind McAllister
Director of Finance, Ironwood Fabrication
United States·Construction·11 to 50 employees
4.0
Jul 5, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Unlimited users changed the maths for us
GST and HST handling is exactly right for us in Ontario. Returns are prepared correctly and filing to CRA is not a fight anymore.
Pros
The reconciliation screen is the clearest in this category. New staff learn it in a day.
Cons
US sales tax runs through Avalara rather than natively, which is more setup up front.
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Kendra Ogilvie
Head of Operations, Foundry Road Studios
United States·Manufacturing·51 to 200 employees
4.0
Apr 29, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Our whole team is in it, not just finance
Five people touch our books and every one of them has a login at no extra cost. Under our old system that was three paid seats and a shared password. That alone made the switch worth it, and the software turned out to be better too.
Pros
Unlimited users on every plan. Our whole team has access without a per seat bill.
Cons
Payroll is not built in. In the US it hands off to Gusto, so you run two subscriptions.
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Warren Delacroix
Bookkeeper, Tidewater Marine Services
United States·Accounting·1 to 10 employees
5.0
Sep 15, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Reconciliation stopped being a chore
Coming from a cluttered competitor, the clarity is a relief. Everything is where you would guess it is. Our bookkeeper was skeptical about the change and is now the loudest advocate for it.
Pros
The audit trail records every change with a name and a timestamp.
Cons
Reporting is less flexible than QuickBooks once you need something non standard.
Canada
United States