Zoho CRM Reviews — 108 Verified User Reviews

Marcus Hammond

Head of Operations, Cedar & Vine Interiors

CanadaEcommerce1 to 10 employees

4.0

Aug 13, 2024

Verified userLinkedIn confirmedUsed 6 to 12 months

Blueprint made our process stick

We moved to Zoho One and now every employee has 40 plus apps for less than we were paying for CRM alone. Not everything is best in class, but everything is good enough and it all connects.

Pros

Workflow automation and scoring rules are genuinely capable.

Cons

Settings are deep and not always where you would expect them.

Ease of use
Value for money
Customer service
Functionality

5 found this helpful

Dana Fairbanks

HR Manager, Granite Peak Roofing

United StatesEducation1 to 10 employees

4.0

Jun 11, 2025

Verified userUsed 1 to 2 years

A fifth of the price for most of the capability

We ran the comparison honestly: Zoho does about 85 percent of what Salesforce did for us at roughly a fifth of the per seat cost. For a 15 person sales team that is over 30,000 dollars a year. The 15 percent we gave up has not cost us a deal.

Pros

Zoho One bundles 40 plus applications per employee at a remarkable price.

Cons

Settings are deep and not always where you would expect them.

Ease of use
Value for money
Customer service
Functionality

4 found this helpful

Laura Hammond

Managing Partner, Ironwood Fabrication

CanadaTransport and logistics1 to 10 employees

4.0

Jun 7, 2025

Verified userLinkedIn confirmedUsed 1 to 2 years

Zoho One is absurd value

We ran the comparison honestly: Zoho does about 85 percent of what Salesforce did for us at roughly a fifth of the per seat cost. For a 15 person sales team that is over 30,000 dollars a year. The 15 percent we gave up has not cost us a deal.

Pros

The feature to price ratio is not close to anything else here.

Cons

Documentation is extensive but often out of date.

Ease of use
Value for money
Customer service
Functionality

4 found this helpful

Katya Broadbent

Finance Manager, Blackstone Contracting

United StatesLegal51 to 200 employees

5.0

Nov 28, 2024

Verified userLinkedIn confirmedUsed 1 to 2 years

We saved five figures a year switching

Custom modules and full API access on a plan that costs less than a competitor's entry tier. Our developer had our internal system talking to it in two days.

Pros

Blueprint enforces your sales process so stages cannot be skipped.

Cons

Support first response times are slow and vary by time zone.

Ease of use
Value for money
Customer service
Functionality

4 found this helpful

Neil Wesley

Director of Finance, Northgate Logistics

United StatesProfessional services51 to 200 employees

4.0

Aug 20, 2024

Verified userLinkedIn confirmedUsed 2 or more years

Zoho One is absurd value

Custom modules and full API access on a plan that costs less than a competitor's entry tier. Our developer had our internal system talking to it in two days.

Pros

Workflow automation and scoring rules are genuinely capable.

Cons

Some integrations are shallower than the marketing suggests. Verify yours.

Ease of use
Value for money
Customer service
Functionality

4 found this helpful

Kirsten Broadbent

Director of Finance, Beacon Legal Partners

United StatesRetail1 to 10 employees

3.0

Jan 24, 2026

LinkedIn confirmedUsed less than 6 months

Capable once you have configured it

You are trading money for hours. It will do what you want, but you will find the setting yourself, and the settings are deep and inconsistently named. I spent a week on setup that would have taken a day elsewhere. For the price difference I would make that trade again.

Pros

Zoho One bundles 40 plus applications per employee at a remarkable price.

Cons

Settings are deep and not always where you would expect them.

Ease of use
Value for money
Customer service
Functionality

3 found this helpful

Tessa Goodwin

Finance Manager, Prairie Rose Bakery

United StatesFinancial services1 to 10 employees

5.0

Dec 7, 2025

Used less than 6 months

Zoho One is absurd value

We ran the comparison honestly: Zoho does about 85 percent of what Salesforce did for us at roughly a fifth of the per seat cost. For a 15 person sales team that is over 30,000 dollars a year. The 15 percent we gave up has not cost us a deal.

Pros

The feature to price ratio is not close to anything else here.

Cons

The interface is dense and terminology is inconsistent between modules.

Ease of use
Value for money
Customer service
Functionality

3 found this helpful

Victor Bernard

Founder, Prairie Rose Bakery

CanadaReal estate201 to 500 employees

5.0

Nov 24, 2025

Verified userUsed 1 to 2 years

We saved five figures a year switching

Blueprint is the feature nobody talks about. It enforces the process, so a rep cannot skip a stage. Our pipeline hygiene fixed itself in about six weeks with no nagging from me.

Pros

Zoho One bundles 40 plus applications per employee at a remarkable price.

Cons

Support first response times are slow and vary by time zone.

Ease of use
Value for money
Customer service
Functionality

3 found this helpful

Hugo Petrov

Managing Partner, Sandbar Hospitality

United StatesHealthcare1 to 10 employees

5.0

Jul 12, 2025

Verified userLinkedIn confirmedUsed 1 to 2 years

We saved five figures a year switching

Custom modules and full API access on a plan that costs less than a competitor's entry tier. Our developer had our internal system talking to it in two days.

Pros

Custom modules and full API access appear on affordable tiers.

Cons

Documentation is extensive but often out of date.

Ease of use
Value for money
Customer service
Functionality

3 found this helpful

Hugo Fontaine

Controller, Bluewater Consulting

United StatesEcommerce1 to 10 employees

5.0

Feb 4, 2025

Verified userUsed 1 to 2 years

Blueprint made our process stick

Custom modules and full API access on a plan that costs less than a competitor's entry tier. Our developer had our internal system talking to it in two days.

Pros

Blueprint enforces your sales process so stages cannot be skipped.

Cons

Settings are deep and not always where you would expect them.

Ease of use
Value for money
Customer service
Functionality

3 found this helpful

Andre Delgado

Founder, Cedar & Vine Interiors

United StatesMarketing1 to 10 employees

4.0

Sep 23, 2024

Verified userUsed less than 6 months

Zoho One is absurd value

We ran the comparison honestly: Zoho does about 85 percent of what Salesforce did for us at roughly a fifth of the per seat cost. For a 15 person sales team that is over 30,000 dollars a year. The 15 percent we gave up has not cost us a deal.

Pros

There is a real free tier for up to three users.

Cons

Support first response times are slow and vary by time zone.

Ease of use
Value for money
Customer service
Functionality

3 found this helpful

Simone Zhao

VP of Sales, Copper Mountain Brewing

CanadaHealthcare201 to 500 employees

4.0

Aug 14, 2024

LinkedIn confirmedUsed 1 to 2 years

We saved five figures a year switching

Custom modules and full API access on a plan that costs less than a competitor's entry tier. Our developer had our internal system talking to it in two days.

Pros

Custom modules and full API access appear on affordable tiers.

Cons

Support first response times are slow and vary by time zone.

Ease of use
Value for money
Customer service
Functionality

3 found this helpful

Neil Ugwu

Founder, Northgate Logistics

CanadaEcommerce1 to 10 employees

5.0

Jun 22, 2026

Verified userLinkedIn confirmedUsed 6 to 12 months

Zoho One is absurd value

Custom modules and full API access on a plan that costs less than a competitor's entry tier. Our developer had our internal system talking to it in two days.

Pros

Zoho One bundles 40 plus applications per employee at a remarkable price.

Cons

Support first response times are slow and vary by time zone.

Ease of use
Value for money
Customer service
Functionality

2 found this helpful

Nikhil Menon

General Manager, Meridian Dental Group

United StatesTransport and logistics51 to 200 employees

5.0

Apr 26, 2026

LinkedIn confirmedUsed 1 to 2 years

Blueprint made our process stick

We ran the comparison honestly: Zoho does about 85 percent of what Salesforce did for us at roughly a fifth of the per seat cost. For a 15 person sales team that is over 30,000 dollars a year. The 15 percent we gave up has not cost us a deal.

Pros

There is a real free tier for up to three users.

Cons

Documentation is extensive but often out of date.

Ease of use
Value for money
Customer service
Functionality

2 found this helpful

Emilio Dubois

Accountant, Aurora Print House

United StatesManufacturing11 to 50 employees

4.0

Mar 17, 2026

Verified userLinkedIn confirmedUsed 6 to 12 months

We saved five figures a year switching

Custom modules and full API access on a plan that costs less than a competitor's entry tier. Our developer had our internal system talking to it in two days.

Pros

The feature to price ratio is not close to anything else here.

Cons

Settings are deep and not always where you would expect them.

Ease of use
Value for money
Customer service
Functionality

2 found this helpful

Ulises Thornton

Managing Partner, Ironwood Fabrication

United StatesLegal51 to 200 employees

4.0

Jun 22, 2025

Verified userLinkedIn confirmedUsed 1 to 2 years

Zoho One is absurd value

Custom modules and full API access on a plan that costs less than a competitor's entry tier. Our developer had our internal system talking to it in two days.

Pros

Blueprint enforces your sales process so stages cannot be skipped.

Cons

Support first response times are slow and vary by time zone.

Ease of use
Value for money
Customer service
Functionality

2 found this helpful

Dana Yamamoto

HR Manager, Blackstone Contracting

United StatesNonprofit11 to 50 employees

4.0

Jun 6, 2025

Verified userUsed less than 6 months

Zoho One is absurd value

We ran the comparison honestly: Zoho does about 85 percent of what Salesforce did for us at roughly a fifth of the per seat cost. For a 15 person sales team that is over 30,000 dollars a year. The 15 percent we gave up has not cost us a deal.

Pros

The feature to price ratio is not close to anything else here.

Cons

You will spend real time configuring what other tools do by default.

Ease of use
Value for money
Customer service
Functionality

2 found this helpful

Marisol Jorgensen

HR Manager, Summit Physio

United StatesReal estate201 to 500 employees

4.0

Jun 28, 2026

Verified userLinkedIn confirmedUsed less than 6 months

A fifth of the price for most of the capability

Blueprint is the feature nobody talks about. It enforces the process, so a rep cannot skip a stage. Our pipeline hygiene fixed itself in about six weeks with no nagging from me.

Pros

There is a real free tier for up to three users.

Cons

The interface is dense and terminology is inconsistent between modules.

Ease of use
Value for money
Customer service
Functionality

1 found this helpful

Gabriel Finnegan

Finance Manager, Clearview Windows

CanadaSoftware1 to 10 employees

4.0

Jan 23, 2025

Verified userLinkedIn confirmedUsed 6 to 12 months

We saved five figures a year switching

We ran the comparison honestly: Zoho does about 85 percent of what Salesforce did for us at roughly a fifth of the per seat cost. For a 15 person sales team that is over 30,000 dollars a year. The 15 percent we gave up has not cost us a deal.

Pros

Workflow automation and scoring rules are genuinely capable.

Cons

Documentation is extensive but often out of date.

Ease of use
Value for money
Customer service
Functionality

1 found this helpful

Erin Sinclair

Finance Manager, Foundry Road Studios

CanadaTransport and logistics1 to 10 employees

4.0

Apr 22, 2026

LinkedIn confirmedUsed 2 or more years

A fifth of the price for most of the capability

Custom modules and full API access on a plan that costs less than a competitor's entry tier. Our developer had our internal system talking to it in two days.

Pros

Workflow automation and scoring rules are genuinely capable.

Cons

Some integrations are shallower than the marketing suggests. Verify yours.

Ease of use
Value for money
Customer service
Functionality

0 found this helpful