Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Kimberly Jorgensen
Operations Manager, Copper Mountain Brewing
United States·Financial services·11 to 50 employees
5.0
Jan 16, 2025
Verified userUsed 6 to 12 months
Complex payroll they can actually run
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
A named account contact is available on the higher service tiers.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Nolan Ferrari
Founder, Willow & Ash Salons
United States·Professional services·1 to 10 employees
2.0
Jul 5, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Quoted price and real price were different
Deciding to leave was the easy part. Getting out took two months, three phone calls and a written notice, and we were billed through a period after we had stopped using it. Signing up took fifteen minutes. That asymmetry is deliberate and it is the thing I would warn people about.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Sofia Castillo
Director of Finance, Cedar & Vine Interiors
United States·Professional services·1 to 10 employees
1.0
Feb 15, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Quoted price and real price were different
Deciding to leave was the easy part. Getting out took two months, three phone calls and a written notice, and we were billed through a period after we had stopped using it. Signing up took fifteen minutes. That asymmetry is deliberate and it is the thing I would warn people about.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Marisol Oyelaran
People Operations Lead, Clearview Windows
United States·Accounting·1 to 10 employees
3.0
Nov 20, 2024
LinkedIn confirmedUsed 1 to 2 years
It works, you just pay for everything
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 24, 2024
Thank you for this feedback. We want pricing to be clear from the start and we are sorry that was not your experience. Your account team has been notified and will reach out to review your billing in detail.
18 found this helpful
Andre Villanueva
Bookkeeper, Maplewood Childcare
Canada·Construction·1 to 10 employees
2.0
Jun 11, 2026
Used 2 or more years
Quoted price and real price were different
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
Pricing is quoted, negotiable and opaque, so identical customers pay different amounts.
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Samuel Villareal
Studio Director, Foundry Road Studios
United States·Healthcare·51 to 200 employees
3.0
Mar 21, 2026
Used less than 6 months
Reliable, unpleasant, expensive
Every question seems to have a fee attached. Year end has a fee, W-2 delivery has a fee, a report we wanted had a fee. The base price was competitive and the real price was not.
Pros
General ledger export works with every major accounting platform.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 26, 2026
We are sorry to hear about the cancellation experience. This is not the standard we set for ourselves and we have shared your comments with our service leadership.
17 found this helpful
Esther Boateng
Office Manager, Cedar & Vine Interiors
United States·Software·1 to 10 employees
3.0
Nov 21, 2025
Verified userUsed 1 to 2 years
Reliable, unpleasant, expensive
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Olivia Forsythe
Operations Manager, Trailhead Bicycles
United States·Marketing·1 to 10 employees
5.0
Sep 10, 2024
Verified userUsed 6 to 12 months
They handle the notices, which is why we pay
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
A named account contact is available on the higher service tiers.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Jonathan Barlow
Operations Manager, Bluewater Consulting
Canada·Software·51 to 200 employees
5.0
May 15, 2026
Verified userLinkedIn confirmedUsed less than 6 months
They handle the notices, which is why we pay
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
General ledger export works with every major accounting platform.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Willa Larkin
HR Manager, Clearview Windows
United States·Software·11 to 50 employees
5.0
Feb 16, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Nothing has gone wrong in nine years
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Ian Dupont
Project Manager, Aurora Print House
United States·Construction·1 to 10 employees
4.0
Aug 16, 2025
Verified userLinkedIn confirmedUsed 2 or more years
They handle the notices, which is why we pay
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
General ledger export works with every major accounting platform.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Amara Vaughn
Owner, Hillcrest Family Clinic
Canada·Marketing·11 to 50 employees
3.0
Jun 30, 2025
Verified userUsed less than 6 months
Reliable, unpleasant, expensive
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
A named account contact is available on the higher service tiers.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Ophelia Paredes
Sales Director, Redbrick Property Group
United States·Manufacturing·1 to 10 employees
4.0
May 17, 2025
Used 6 to 12 months
They handle the notices, which is why we pay
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
A named account contact is available on the higher service tiers.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Warren Quintero
Head of Operations, Hillcrest Family Clinic
United States·Construction·11 to 50 employees
4.0
Mar 17, 2026
Verified userUsed 2 or more years
They handle the notices, which is why we pay
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Imani Whitaker
Controller, Trailhead Bicycles
Canada·Education·51 to 200 employees
2.0
Dec 28, 2025
Verified userUsed 6 to 12 months
Quoted price and real price were different
Deciding to leave was the easy part. Getting out took two months, three phone calls and a written notice, and we were billed through a period after we had stopped using it. Signing up took fifteen minutes. That asymmetry is deliberate and it is the thing I would warn people about.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Christopher Nakamura
Managing Partner, Vertex Machine Works
United States·Marketing·51 to 200 employees
1.0
Dec 22, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Quoted price and real price were different
Deciding to leave was the easy part. Getting out took two months, three phone calls and a written notice, and we were billed through a period after we had stopped using it. Signing up took fifteen minutes. That asymmetry is deliberate and it is the thing I would warn people about.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Vincent Zielinski
Accountant, Northern Star Staffing
United States·Transport and logistics·1 to 10 employees
2.0
Aug 17, 2025
Verified userUsed less than 6 months
Quoted price and real price were different
Deciding to leave was the easy part. Getting out took two months, three phone calls and a written notice, and we were billed through a period after we had stopped using it. Signing up took fifteen minutes. That asymmetry is deliberate and it is the thing I would warn people about.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorAug 24, 2025
We are sorry to hear about the cancellation experience. This is not the standard we set for ourselves and we have shared your comments with our service leadership.
15 found this helpful
Paige Ferreira
Managing Partner, Falcon Ridge Landscaping
United States·Professional services·11 to 50 employees
5.0
Apr 27, 2025
Verified userUsed 1 to 2 years
They handle the notices, which is why we pay
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
General ledger export works with every major accounting platform.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Felicia Jorgensen
Chief of Staff, Maplewood Childcare
Canada·Accounting·11 to 50 employees
4.0
Oct 31, 2024
Verified userUsed 2 or more years
Complex payroll they can actually run
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
Reports that should be standard sometimes carry a fee.
United States
Canada