The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorAug 23, 2024
Thank you for this feedback. We want pricing to be clear from the start and we are sorry that was not your experience. Your account team has been notified and will reach out to review your billing in detail.
15 found this helpful
Samuel Acheson
Practice Manager, Harborline Supply
United States·Nonprofit·11 to 50 employees
5.0
Apr 29, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Nothing has gone wrong in nine years
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Otis Isozaki
Finance Manager, Prairie Rose Bakery
United States·Legal·1 to 10 employees
4.0
Feb 15, 2025
Verified userUsed 1 to 2 years
They handle the notices, which is why we pay
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Pricing is quoted, negotiable and opaque, so identical customers pay different amounts.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Jamal Silva
VP of Sales, Cedar & Vine Interiors
Canada·Financial services·1 to 10 employees
1.0
Jun 15, 2025
Verified userUsed 1 to 2 years
Quoted price and real price were different
Deciding to leave was the easy part. Getting out took two months, three phone calls and a written notice, and we were billed through a period after we had stopped using it. Signing up took fifteen minutes. That asymmetry is deliberate and it is the thing I would warn people about.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Pablo Calloway
Accountant, Kestrel Analytics
United States·Legal·11 to 50 employees
5.0
Jul 2, 2026
Verified userUsed less than 6 months
They handle the notices, which is why we pay
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Pricing is quoted, negotiable and opaque, so identical customers pay different amounts.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Ravi Whitfield
Head of Operations, Meridian Dental Group
Canada·Healthcare·1 to 10 employees
1.0
May 26, 2025
LinkedIn confirmedUsed 2 or more years
Quoted price and real price were different
Deciding to leave was the easy part. Getting out took two months, three phone calls and a written notice, and we were billed through a period after we had stopped using it. Signing up took fifteen minutes. That asymmetry is deliberate and it is the thing I would warn people about.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Pricing is quoted, negotiable and opaque, so identical customers pay different amounts.
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Freya Quigley
Chief of Staff, Willow & Ash Salons
Canada·Retail·51 to 200 employees
5.0
Apr 10, 2026
Verified userUsed 1 to 2 years
Complex payroll they can actually run
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Mireille Yamamoto
Accountant, Hillcrest Family Clinic
Other·Hospitality·1 to 10 employees
4.0
Aug 14, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
They handle the notices, which is why we pay
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Pricing is quoted, negotiable and opaque, so identical customers pay different amounts.
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Theo Haugen
Director of Finance, Coastline Outfitters
United States·Retail·51 to 200 employees
1.0
May 6, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Cancelling took two months
Deciding to leave was the easy part. Getting out took two months, three phone calls and a written notice, and we were billed through a period after we had stopped using it. Signing up took fifteen minutes. That asymmetry is deliberate and it is the thing I would warn people about.
Pros
A named account contact is available on the higher service tiers.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Genevieve Harrington
Finance Manager, Meridian Dental Group
United States·Real estate·1 to 10 employees
4.0
Dec 21, 2024
Used 2 or more years
They handle the notices, which is why we pay
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Pricing is quoted, negotiable and opaque, so identical customers pay different amounts.
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Gwen Prescott
Studio Director, Aurora Print House
United States·Software·11 to 50 employees
2.0
Nov 12, 2024
Used 6 to 12 months
Cancelling took two months
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
A named account contact is available on the higher service tiers.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 23, 2024
We are sorry to hear about the cancellation experience. This is not the standard we set for ourselves and we have shared your comments with our service leadership.
11 found this helpful
Tomas Kessler
Director of Finance, Foundry Road Studios
United States·Professional services·1 to 10 employees
4.0
Apr 13, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
They handle the notices, which is why we pay
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Vincent Villareal
Accountant, Meridian Dental Group
United States·Education·51 to 200 employees
3.0
Mar 8, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Reliable, unpleasant, expensive
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Michelle Velazquez
Chief of Staff, Northgate Logistics
United States·Manufacturing·11 to 50 employees
5.0
Nov 29, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Complex payroll they can actually run
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Pricing is quoted, negotiable and opaque, so identical customers pay different amounts.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Ulises Ibarra
Bookkeeper, Maplewood Childcare
United States·Software·11 to 50 employees
4.0
Aug 20, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Nothing has gone wrong in nine years
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Wendy Kirkwood
Sales Director, Copper Mountain Brewing
United States·Professional services·1 to 10 employees
3.0
Aug 2, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Reliable, unpleasant, expensive
Every question seems to have a fee attached. Year end has a fee, W-2 delivery has a fee, a report we wanted had a fee. The base price was competitive and the real price was not.
Pros
A named account contact is available on the higher service tiers.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Harold Donovan
Accountant, Northern Star Staffing
United States·Construction·11 to 50 employees
5.0
Feb 21, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
They handle the notices, which is why we pay
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Kevin Kessler
Bookkeeper, Aurora Print House
Canada·Software·51 to 200 employees
1.0
Dec 14, 2024
LinkedIn confirmedUsed 6 to 12 months
Quoted price and real price were different
Deciding to leave was the easy part. Getting out took two months, three phone calls and a written notice, and we were billed through a period after we had stopped using it. Signing up took fifteen minutes. That asymmetry is deliberate and it is the thing I would warn people about.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Rashid Serrano
HR Manager, Harborline Supply
United States·Software·1 to 10 employees
4.0
May 20, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
They handle the notices, which is why we pay
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Pricing is quoted, negotiable and opaque, so identical customers pay different amounts.
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Ronan Crane
VP of Sales, Kestrel Analytics
United States·Legal·11 to 50 employees
3.0
May 4, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
It works, you just pay for everything
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMay 9, 2026
We are sorry to hear about the cancellation experience. This is not the standard we set for ourselves and we have shared your comments with our service leadership.
Canada
United States