Verified userLinkedIn confirmedUsed 2 or more years
They handle the notices, which is why we pay
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
General ledger export works with every major accounting platform.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Callum Norton
Bookkeeper, Coastline Outfitters
Other·Construction·11 to 50 employees
5.0
Apr 1, 2026
LinkedIn confirmedUsed 1 to 2 years
They handle the notices, which is why we pay
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Yosef Waterhouse
Practice Manager, Lantern Creative
United States·Software·51 to 200 employees
3.0
Dec 14, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Reliable, unpleasant, expensive
Every question seems to have a fee attached. Year end has a fee, W-2 delivery has a fee, a report we wanted had a fee. The base price was competitive and the real price was not.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
Cancelling is materially harder than signing up.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Warren Salazar
Chief of Staff, Vertex Machine Works
United States·Manufacturing·201 to 500 employees
2.0
Jan 24, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Quoted price and real price were different
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Elliot Nascimento
Head of Operations, Coastline Outfitters
United States·Financial services·1 to 10 employees
3.0
Oct 16, 2024
Verified userUsed 1 to 2 years
It works, you just pay for everything
Every question seems to have a fee attached. Year end has a fee, W-2 delivery has a fee, a report we wanted had a fee. The base price was competitive and the real price was not.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Katya Guerrero
Office Manager, Northern Star Staffing
United States·Manufacturing·51 to 200 employees
5.0
Sep 7, 2024
Verified userUsed 6 to 12 months
Nothing has gone wrong in nine years
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
General ledger export works with every major accounting platform.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Christopher Broadbent
Bookkeeper, Vertex Machine Works
United States·Manufacturing·51 to 200 employees
2.0
Jul 7, 2026
Used 6 to 12 months
Cancelling took two months
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
A named account contact is available on the higher service tiers.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Odette Fry
HR Manager, Coastline Outfitters
United States·Manufacturing·1 to 10 employees
4.0
Aug 31, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Nothing has gone wrong in nine years
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Vera Donovan
Sales Director, Northern Star Staffing
United States·Ecommerce·11 to 50 employees
2.0
Apr 3, 2025
Verified userUsed 2 or more years
Quoted price and real price were different
Deciding to leave was the easy part. Getting out took two months, three phone calls and a written notice, and we were billed through a period after we had stopped using it. Signing up took fifteen minutes. That asymmetry is deliberate and it is the thing I would warn people about.
Pros
General ledger export works with every major accounting platform.
Cons
Pricing is quoted, negotiable and opaque, so identical customers pay different amounts.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorApr 11, 2025
Thank you for this feedback. We want pricing to be clear from the start and we are sorry that was not your experience. Your account team has been notified and will reach out to review your billing in detail.
7 found this helpful
Douglas Calloway
Project Manager, Sandbar Hospitality
United States·Retail·11 to 50 employees
5.0
Feb 24, 2025
Used 6 to 12 months
Nothing has gone wrong in nine years
Nine years, no missed filing, no penalty. It is not exciting and the interface is ugly. I do not need payroll to be exciting.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Ian Wesley
Controller, Beacon Legal Partners
Canada·Professional services·11 to 50 employees
3.0
Jan 10, 2025
LinkedIn confirmedUsed 2 or more years
It works, you just pay for everything
Every question seems to have a fee attached. Year end has a fee, W-2 delivery has a fee, a report we wanted had a fee. The base price was competitive and the real price was not.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 12, 2025
We are sorry to hear about the cancellation experience. This is not the standard we set for ourselves and we have shared your comments with our service leadership.
7 found this helpful
Emmett Guerrero
Owner, Silverbirch Accounting
United States·Nonprofit·201 to 500 employees
5.0
Dec 28, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Complex payroll they can actually run
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
Federal, state and local filings are comprehensive, including local jurisdictions.
Cons
Pricing is quoted, negotiable and opaque, so identical customers pay different amounts.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Devon Schneider
HR Manager, Clearview Windows
Canada·Education·201 to 500 employees
2.0
Sep 8, 2024
Used 2 or more years
Cancelling took two months
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
A named account contact is available on the higher service tiers.
Cons
The interface is dated and unpleasant to use.
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Rosalind Guerrero
Sales Director, Summit Physio
United States·Transport and logistics·11 to 50 employees
5.0
May 26, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Nothing has gone wrong in nine years
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Halima Bhatt
Operations Manager, Falcon Ridge Landscaping
United States·Education·11 to 50 employees
5.0
Jul 25, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Nothing has gone wrong in nine years
Certified payroll for our construction contracts is not something the newer tools do properly. ADP does it, correctly, every week. That narrowed our options to about two vendors and this is the one that answered the phone.
Pros
Nearly 80 years of payroll behind it. It does not miss filings.
Cons
Add on fees for year end and W-2 delivery are not in the initial quote.
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Brooke Yates
HR Manager, Granite Peak Roofing
United States·Financial services·1 to 10 employees
1.0
Nov 19, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Quoted price and real price were different
The sales quote did not include year end processing or W-2 delivery, both of which are unavoidable. Our real annual cost was about 30 percent above the number I budgeted from. I have since learned that everything here is negotiable, which means my neighbor pays less than me for identical service.
Pros
A named account contact is available on the higher service tiers.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Ian Bhatt
Operations Manager, Aurora Print House
Canada·Accounting·11 to 50 employees
5.0
Mar 31, 2026
Verified userUsed 1 to 2 years
Nothing has gone wrong in nine years
We had a penalty notice from a state agency and ADP dealt with it end to end. I forwarded the letter and it was gone. Having been burned by a penalty at a previous employer, that service is the entire reason we are here and I would pay it again.
Pros
A named account contact is available on the higher service tiers.
Cons
Canadian payroll is a separate ADP product on a separate contract.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Julia Thornton
VP of Sales, Trailhead Bicycles
United States·Hospitality·11 to 50 employees
2.0
Jan 6, 2026
Used 1 to 2 years
Quoted price and real price were different
Deciding to leave was the easy part. Getting out took two months, three phone calls and a written notice, and we were billed through a period after we had stopped using it. Signing up took fifteen minutes. That asymmetry is deliberate and it is the thing I would warn people about.
Pros
Tax notice resolution is genuinely handled, and it is the best in this category.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Amara Bell
Head of Operations, Trailhead Bicycles
United States·Manufacturing·1 to 10 employees
3.0
Jun 9, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
It works, you just pay for everything
The payroll is solid and the software feels fifteen years old. Every screen is a form and nothing is where you would guess. Once you learn it you stop noticing, but nobody enjoys using this.
Pros
General ledger export works with every major accounting platform.
Cons
Pricing is quoted, negotiable and opaque, so identical customers pay different amounts.
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Rohan Gallagher
Chief of Staff, Sandbar Hospitality
United States·Legal·11 to 50 employees
3.0
Apr 7, 2025
Used 1 to 2 years
Reliable, unpleasant, expensive
Every question seems to have a fee attached. Year end has a fee, W-2 delivery has a fee, a report we wanted had a fee. The base price was competitive and the real price was not.
Pros
Handles complex cases: garnishments, unions, certified payroll, multi state.
Cons
Reports that should be standard sometimes carry a fee.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorApr 18, 2025
We are sorry to hear about the cancellation experience. This is not the standard we set for ourselves and we have shared your comments with our service leadership.
United States
Canada