Employees look up their own time off balance, their own documents and their own handbook instead of emailing me. I reckon that removed thirty or forty interruptions a month, and each one used to break whatever I was doing.
Pros
Headcount and turnover reporting without a report writer
Cons
Approval chains and custom fields hit a ceiling
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Gabriel Espinoza
Controller, Granite Peak Roofing
United States·Software·1 to 10 employees
3.0
Apr 7, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Customization has a definite ceiling
Below twenty five employees you pay a flat rate starting around two hundred and fifty a month, which for an eighteen person company is a lot per head. It gets much better value as you grow past the threshold.
Pros
Time off accruals and carryover rules that match real policy
Cons
Support has slowed noticeably since we signed
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Bianca Ortiz
Founder, Hillcrest Family Clinic
Canada·Transport and logistics·11 to 50 employees
1.0
Jul 16, 2024
LinkedIn confirmedUsed 6 to 12 months
Support got slower after we signed
The built in reports are good and anything custom means exporting to a spreadsheet. I wanted headcount cost by department by month and could not build it. For a product at this price point that gap is frustrating.
Pros
Employee self service that genuinely reduces HR interruptions
Cons
Performance and applicant tracking are adequate rather than strong
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Yosef Gallagher
Bookkeeper, Lantern Creative
United States·Transport and logistics·11 to 50 employees
4.0
May 3, 2026
Verified userUsed 1 to 2 years
We stopped keeping HR in a shared drive
Headcount and turnover reporting comes out of the box. Our board asked for twelve month attrition by department and I had it in about four minutes rather than the day it used to take.
Pros
Onboarding with electronic I-9 and W-4 that new hires complete themselves
Cons
Custom reporting means exporting to a spreadsheet
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Freya Schneider
Director of Finance, Vertex Machine Works
United States·Financial services·51 to 200 employees
2.0
Apr 29, 2026
Used 2 or more years
Reporting past the standard set is painful
Pre sale the responses were immediate. Post sale it is a ticket and a day or two, and the first answer is usually a help article. Nothing has been urgent yet, which is the only reason I am not angrier about it.
Pros
Onboarding with electronic I-9 and W-4 that new hires complete themselves
Cons
Flat rate pricing is expensive below twenty five employees
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Marcus Pyne
Studio Director, Coastline Outfitters
United States·Financial services·11 to 50 employees
3.0
Apr 21, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Payroll is a separate product
Approval chains are simpler than our structure needs and custom fields run out. At three hundred and forty people we are working around things that were effortless at ninety. It was the perfect product for us for four years.
Pros
Employee self service that genuinely reduces HR interruptions
Cons
Payroll is a separate product and US only
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Laura Kowalski
Owner, Summit Physio
United States·Real estate·1 to 10 employees
3.0
Mar 4, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Great at core HR, thin at the edges
Approval chains are simpler than our structure needs and custom fields run out. At three hundred and forty people we are working around things that were effortless at ninety. It was the perfect product for us for four years.
Pros
Employee self service that genuinely reduces HR interruptions
Cons
Payroll is a separate product and US only
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 14, 2026
Thank you for the detailed feedback. We know reporting flexibility matters and it is an active area of investment. Our support team would be glad to look at the specific report you described and show you what is possible today.
8 found this helpful
Adele Xu
HR Manager, Beacon Legal Partners
United States·Healthcare·500+ employees
5.0
Sep 9, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Time off arguments simply ended
Managers see their own team and cannot see compensation for anyone else. Getting that permissions model right is why HR was willing to put real data in it.
Pros
Permissions model managers and HR both trust
Cons
Payroll is a separate product and US only
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Patrick Fontaine
Operations Manager, Kestrel Analytics
Canada·Financial services·1 to 10 employees
1.0
Sep 6, 2025
Verified userUsed 6 to 12 months
The price climbs quietly as you hire
Pre sale the responses were immediate. Post sale it is a ticket and a day or two, and the first answer is usually a help article. Nothing has been urgent yet, which is the only reason I am not angrier about it.
Pros
Time off accruals and carryover rules that match real policy
Cons
Approval chains and custom fields hit a ceiling
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Grace Ashford
Project Manager, Tidewater Marine Services
United States·Legal·1 to 10 employees
4.0
Dec 31, 2024
Verified userUsed 6 to 12 months
Turnover reporting our board asked for
New hire paperwork used to be a folder of PDFs, a week of chasing, and an I-9 I was never fully confident about. Now they get a link, complete everything themselves before day one, and it is signed and filed. We hired eleven people last year and it stopped being an event.
Pros
Implementation a small team can finish without a consultant
Cons
Payroll is a separate product and US only
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Adrian Ivanov
Chief of Staff, Vertex Machine Works
Canada·Retail·51 to 200 employees
2.0
Sep 29, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Support got slower after we signed
Per employee pricing means every hire raises the bill, which is fair and still surprises you. Our HR software line has tripled in three years while our team doubled, because we also moved up a tier for performance management.
Pros
Implementation a small team can finish without a consultant
Cons
Custom reporting means exporting to a spreadsheet
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Jamal Tremblay
Bookkeeper, Aurora Print House
United States·Legal·500+ employees
5.0
May 31, 2026
Used 6 to 12 months
Time off arguments simply ended
The employee record is the quiet win. Compensation history, reviews, documents, emergency contacts and certifications in one place with real permissions. We were running that across a shared drive and a spreadsheet and I did not appreciate the risk until it was fixed.
Pros
Implementation a small team can finish without a consultant
Cons
Flat rate pricing is expensive below twenty five employees
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Ximena Valentine
Finance Manager, Ironwood Fabrication
Canada·Nonprofit·11 to 50 employees
3.0
May 18, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Under twenty five people the pricing bites
Approval chains are simpler than our structure needs and custom fields run out. At three hundred and forty people we are working around things that were effortless at ninety. It was the perfect product for us for four years.
Pros
Implementation a small team can finish without a consultant
Cons
Performance and applicant tracking are adequate rather than strong
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Cody Finnegan
VP of Sales, Summit Physio
United States·Healthcare·11 to 50 employees
5.0
Apr 13, 2026
LinkedIn confirmedUsed 1 to 2 years
Time off arguments simply ended
Employees look up their own time off balance, their own documents and their own handbook instead of emailing me. I reckon that removed thirty or forty interruptions a month, and each one used to break whatever I was doing.
Pros
Implementation a small team can finish without a consultant
Cons
Performance and applicant tracking are adequate rather than strong
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Adrian Bell
Head of Operations, Copper Mountain Brewing
United States·Transport and logistics·51 to 200 employees
5.0
Feb 7, 2026
LinkedIn confirmedUsed 6 to 12 months
New hires arrive already in the system
Accrual and carryover rules match our policy exactly, including the cap, and the calendar shows the whole team. The arguments about who booked what and how many days are left are gone. That was worth the subscription on its own.
Pros
Implementation a small team can finish without a consultant
Cons
Payroll is a separate product and US only
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Kyle Larkin
Owner, Falcon Ridge Landscaping
Canada·Legal·11 to 50 employees
3.0
Jan 23, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Payroll is a separate product
Below twenty five employees you pay a flat rate starting around two hundred and fifty a month, which for an eighteen person company is a lot per head. It gets much better value as you grow past the threshold.
Pros
Implementation a small team can finish without a consultant
Cons
Approval chains and custom fields hit a ceiling
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Nolan Mahoney
Bookkeeper, Coastline Outfitters
United States·Financial services·11 to 50 employees
5.0
Dec 5, 2025
Verified userUsed less than 6 months
Employees find their own documents now
Managers see their own team and cannot see compensation for anyone else. Getting that permissions model right is why HR was willing to put real data in it.
Pros
Implementation a small team can finish without a consultant
Cons
Performance and applicant tracking are adequate rather than strong
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Yosef Ainsworth
People Operations Lead, Willow & Ash Salons
United States·Construction·11 to 50 employees
5.0
Nov 4, 2025
LinkedIn confirmedUsed less than 6 months
Employees find their own documents now
The mobile app is genuinely used by our field staff, which I did not expect. They request time off from their phones and approvals happen the same day.
Pros
Time off accruals and carryover rules that match real policy
Cons
Support has slowed noticeably since we signed
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Callum Fontaine
Controller, Willow & Ash Salons
United States·Ecommerce·11 to 50 employees
4.0
Nov 1, 2025
LinkedIn confirmedUsed 6 to 12 months
We stopped keeping HR in a shared drive
The employee record is the quiet win. Compensation history, reviews, documents, emergency contacts and certifications in one place with real permissions. We were running that across a shared drive and a spreadsheet and I did not appreciate the risk until it was fixed.
Pros
Permissions model managers and HR both trust
Cons
Support has slowed noticeably since we signed
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Adele Ferreira
Controller, Lantern Creative
Other·Retail·51 to 200 employees
4.0
Mar 23, 2025
Used less than 6 months
Managers see their team and nothing else
We had failed at two HR systems before this. The difference is that we actually finished implementing this one. It was live in about three weeks with our own team, no consultant, and people used it without a mandate.
Pros
Employee self service that genuinely reduces HR interruptions
United States
Canada