The free plan let us run one real project properly before committing. Not a countdown, an actual project. We were paying within a month because it was obvious.
Pros
Flat rate unlimited plan removes per seat maths entirely
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
31 found this helpful
Wyatt Jimenez
Controller, Harborline Supply
United States·Financial services·1 to 10 employees
3.0
May 24, 2026
Verified userUsed less than 6 months
Reporting is essentially absent
Time tracking needs a third party add on. We use Everhour and it is fine, and it is another tool and another bill for something most competitors include.
Pros
Flat rate unlimited plan removes per seat maths entirely
Cons
Time tracking requires a third party add on
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Dominic Rasheed
Controller, Lantern Creative
Canada·Manufacturing·1 to 10 employees
5.0
Sep 30, 2024
Verified userLinkedIn confirmedUsed 2 or more years
It has not changed and that is the feature
We loop clients into specific message threads while keeping internal discussion private, and they do not need a seat or an explanation of permissions. For an agency that is worth more than any Gantt chart.
Pros
A genuinely free plan for one real project
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Gregory Moreau
Practice Manager, Lantern Creative
United States·Transport and logistics·51 to 200 employees
1.0
Jun 22, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Search struggles once you have years of history
Growing past about eighty people we needed portfolio reporting and resource visibility and there is no path to it inside Basecamp. Exporting years of discussion into a new tool was genuinely awful, and much of the context did not survive.
Pros
No training required for anyone to use it correctly
Cons
No dependencies, Gantt charts or critical path
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Wendy Silva
Bookkeeper, Summit Physio
Canada·Healthcare·11 to 50 employees
2.0
Jan 22, 2026
Verified userUsed 1 to 2 years
Search struggles once you have years of history
After four years and a few hundred projects, finding an old discussion is harder than it should be. Search returns a lot and ranks it poorly, and I often remember roughly when something was said and cannot get to it.
Pros
Clients and guests included without extra seats
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Aaron Nakashima
Finance Manager, Lantern Creative
United States·Hospitality·1 to 10 employees
5.0
Jan 10, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Our team of forty pays what ten would
Forty people, unlimited projects, two hundred and ninety nine dollars a month. Per seat competitors quoted us three and four times that. More importantly I stopped having the conversation about whether adding a contractor was worth a licence, which was a genuinely corrosive conversation to keep having.
Pros
Clients and guests included without extra seats
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Patrick Prescott
Bookkeeper, Prairie Rose Bakery
United States·Education·1 to 10 employees
5.0
May 10, 2025
Verified userUsed 2 or more years
Our team of forty pays what ten would
Forty people, unlimited projects, two hundred and ninety nine dollars a month. Per seat competitors quoted us three and four times that. More importantly I stopped having the conversation about whether adding a contractor was worth a licence, which was a genuinely corrosive conversation to keep having.
Pros
A genuinely free plan for one real project
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Quinn Espinoza
General Manager, Fairview Veterinary
United States·Transport and logistics·1 to 10 employees
4.0
Sep 21, 2024
Used 2 or more years
Email volume dropped by half
The message board is why we stay. A decision made in March is findable in November, with the reasoning and who disagreed. In chat that conversation would have scrolled away in a day and we would relitigate it every quarter.
Pros
Clients and guests included without extra seats
Cons
Search weakens as your history grows
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Yosef Silva
Studio Director, Harborline Supply
Canada·Real estate·201 to 500 employees
2.0
Jul 1, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
No dependencies ended it for our construction team
After four years and a few hundred projects, finding an old discussion is harder than it should be. Search returns a lot and ranks it poorly, and I often remember roughly when something was said and cannot get to it.
Pros
No training required for anyone to use it correctly
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Valerie Ponce
Operations Manager, Clearview Windows
United States·Accounting·11 to 50 employees
3.0
Jun 24, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Great small, questionable large
At forty people it works. I have spoken to a company running it at two hundred and they had drifted into a hundred and forty projects with no way to see across them. There is a size where the simplicity turns against you.
Pros
No training required for anyone to use it correctly
Cons
Search weakens as your history grows
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 27, 2025
Thanks for the thoughtful review. We deliberately leave out dependencies and Gantt charts because they add complexity most teams do not need, and we accept that makes us the wrong choice for some work. We appreciate you setting that out fairly.
28 found this helpful
Rachel Montoya
Finance Manager, Blackstone Contracting
United States·Real estate·1 to 10 employees
4.0
May 2, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Decisions are findable a year later
I have used it for nine years and it has barely changed. In an industry where every tool adds an AI assistant nobody asked for, that stability is a feature. My team is not relearning the software every six months.
Pros
Clients and guests included without extra seats
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Bethany Prescott
Operations Manager, Northern Star Staffing
Canada·Real estate·1 to 10 employees
4.0
Jul 21, 2024
Verified userLinkedIn confirmedUsed less than 6 months
The tool nobody needed training for
Forty people, unlimited projects, two hundred and ninety nine dollars a month. Per seat competitors quoted us three and four times that. More importantly I stopped having the conversation about whether adding a contractor was worth a licence, which was a genuinely corrosive conversation to keep having.
Pros
Automatic check ins that can replace a status meeting
Cons
Time tracking requires a third party add on
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Vera Prescott
Accountant, Aurora Print House
United States·Marketing·11 to 50 employees
4.0
Jun 3, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Two hundred and ninety nine flat for everyone
I have used it for nine years and it has barely changed. In an industry where every tool adds an AI assistant nobody asked for, that stability is a feature. My team is not relearning the software every six months.
Pros
Clients and guests included without extra seats
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Rashid Vance
Practice Manager, Ironwood Fabrication
United States·Retail·201 to 500 employees
5.0
Apr 17, 2026
Verified userUsed 1 to 2 years
Our team of forty pays what ten would
Internal email dropped by about half in the first two months because the conversation moved to where the work is. That was not something I was even trying to fix.
Pros
No training required for anyone to use it correctly
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Yusuf Fairbanks
Finance Manager, Cedar & Vine Interiors
Canada·Hospitality·1 to 10 employees
4.0
Dec 24, 2024
Verified userUsed 1 to 2 years
Check ins replaced our status meeting
We loop clients into specific message threads while keeping internal discussion private, and they do not need a seat or an explanation of permissions. For an agency that is worth more than any Gantt chart.
Pros
No training required for anyone to use it correctly
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Vincent Eberhardt
Head of Operations, Harborline Supply
United States·Financial services·11 to 50 employees
5.0
Nov 14, 2025
Verified userUsed 1 to 2 years
It has not changed and that is the feature
The free plan let us run one real project properly before committing. Not a countdown, an actual project. We were paying within a month because it was obvious.
Pros
Flat rate unlimited plan removes per seat maths entirely
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Aaron Dubois
Project Manager, Clearview Windows
Other·Accounting·1 to 10 employees
5.0
May 22, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
The tool nobody needed training for
The free plan let us run one real project properly before committing. Not a countdown, an actual project. We were paying within a month because it was obvious.
Pros
Clients and guests included without extra seats
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Laura Calloway
VP of Sales, Summit Physio
United States·Marketing·1 to 10 employees
4.0
Oct 18, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Clients in the thread without buying seats
The free plan let us run one real project properly before committing. Not a countdown, an actual project. We were paying within a month because it was obvious.
Pros
No training required for anyone to use it correctly
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Harold Beaumont
VP of Sales, Prairie Rose Bakery
Canada·Marketing·201 to 500 employees
4.0
Mar 13, 2025
Verified userUsed 1 to 2 years
Decisions are findable a year later
We loop clients into specific message threads while keeping internal discussion private, and they do not need a seat or an explanation of permissions. For an agency that is worth more than any Gantt chart.
Pros
A genuinely free plan for one real project
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Christopher Oyelaran
Finance Manager, Prairie Rose Bakery
United States·Ecommerce·201 to 500 employees
2.0
Dec 22, 2024
Verified userUsed 2 or more years
Search struggles once you have years of history
We build things, and task B genuinely cannot start until task A finishes. Basecamp has no way to express that, so our schedule lived in a spreadsheet next to it, which meant two sources of truth and eventually one of them was wrong. We moved to Smartsheet and I still miss the message boards.
Pros
No training required for anyone to use it correctly
United States
Canada