Internal email dropped by about half in the first two months because the conversation moved to where the work is. That was not something I was even trying to fix.
Pros
Flat rate unlimited plan removes per seat maths entirely
Cons
Time tracking requires a third party add on
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Marcus Harrington
Chief of Staff, Redbrick Property Group
United States·Accounting·11 to 50 employees
4.0
Sep 18, 2024
Used 2 or more years
It has not changed and that is the feature
The free plan let us run one real project properly before committing. Not a countdown, an actual project. We were paying within a month because it was obvious.
Pros
Clients and guests included without extra seats
Cons
No resource management or utilization view
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Tessa Ellsworth
Finance Manager, Fairview Veterinary
United States·Financial services·1 to 10 employees
3.0
Nov 28, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Deliberately less software, know that going in
Time tracking needs a third party add on. We use Everhour and it is fine, and it is another tool and another bill for something most competitors include.
Pros
Flat rate unlimited plan removes per seat maths entirely
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
Response from the vendorDec 5, 2025
Thanks for the thoughtful review. We deliberately leave out dependencies and Gantt charts because they add complexity most teams do not need, and we accept that makes us the wrong choice for some work. We appreciate you setting that out fairly.
24 found this helpful
Heather Serrano
Owner, Northgate Logistics
Canada·Professional services·51 to 200 employees
3.0
Mar 4, 2025
Verified userUsed 6 to 12 months
Great small, questionable large
There is no meaningful reporting. I cannot see utilization, I cannot see project profitability, and cross project visibility is thin. We keep those answers in a spreadsheet, which is the trade we knowingly made.
Pros
A genuinely free plan for one real project
Cons
Search weakens as your history grows
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 15, 2025
Thanks for the thoughtful review. We deliberately leave out dependencies and Gantt charts because they add complexity most teams do not need, and we accept that makes us the wrong choice for some work. We appreciate you setting that out fairly.
24 found this helpful
Elliot Harrington
Chief of Staff, Granite Peak Roofing
United States·Nonprofit·51 to 200 employees
4.0
Jul 18, 2024
LinkedIn confirmedUsed 1 to 2 years
Our team of forty pays what ten would
Automatic check in questions replaced our Monday status meeting entirely. Everyone answers what they are working on in their own time, it is all in one place, and we got an hour a week back per person.
Pros
Clients and guests included without extra seats
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Nikhil Jenkins
People Operations Lead, Meridian Dental Group
United States·Transport and logistics·11 to 50 employees
3.0
Apr 30, 2026
Verified userUsed 2 or more years
Great small, questionable large
At forty people it works. I have spoken to a company running it at two hundred and they had drifted into a hundred and forty projects with no way to see across them. There is a size where the simplicity turns against you.
Pros
Clients and guests included without extra seats
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Simon Ghosh
Bookkeeper, Clearview Windows
Canada·Marketing·1 to 10 employees
1.0
Jan 11, 2026
Used 6 to 12 months
We outgrew it and the move was painful
Growing past about eighty people we needed portfolio reporting and resource visibility and there is no path to it inside Basecamp. Exporting years of discussion into a new tool was genuinely awful, and much of the context did not survive.
Pros
Clients and guests included without extra seats
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 21, 2026
Thanks for the thoughtful review. We deliberately leave out dependencies and Gantt charts because they add complexity most teams do not need, and we accept that makes us the wrong choice for some work. We appreciate you setting that out fairly.
23 found this helpful
Callum Jorgensen
Chief of Staff, Harborline Supply
United States·Retail·1 to 10 employees
3.0
Oct 21, 2024
Verified userUsed 2 or more years
Wrong tool if you need a schedule
There is no meaningful reporting. I cannot see utilization, I cannot see project profitability, and cross project visibility is thin. We keep those answers in a spreadsheet, which is the trade we knowingly made.
Pros
Flat rate unlimited plan removes per seat maths entirely
Cons
No dependencies, Gantt charts or critical path
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Lucas Pemberton
Director of Finance, Willow & Ash Salons
Canada·Marketing·1 to 10 employees
5.0
Oct 17, 2025
Used less than 6 months
The tool nobody needed training for
I have used it for nine years and it has barely changed. In an industry where every tool adds an AI assistant nobody asked for, that stability is a feature. My team is not relearning the software every six months.
Pros
Flat rate unlimited plan removes per seat maths entirely
Cons
No resource management or utilization view
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Yara Menon
Sales Director, Maplewood Childcare
Canada·Manufacturing·11 to 50 employees
5.0
Jun 11, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Clients in the thread without buying seats
Automatic check in questions replaced our Monday status meeting entirely. Everyone answers what they are working on in their own time, it is all in one place, and we got an hour a week back per person.
Pros
Automatic check ins that can replace a status meeting
Cons
No resource management or utilization view
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Yasmin Laroche
Controller, Copper Mountain Brewing
Canada·Hospitality·1 to 10 employees
4.0
Nov 15, 2024
Verified userUsed less than 6 months
Our team of forty pays what ten would
The free plan let us run one real project properly before committing. Not a countdown, an actual project. We were paying within a month because it was obvious.
Pros
Automatic check ins that can replace a status meeting
Cons
No resource management or utilization view
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Laura Castillo
Managing Partner, Maplewood Childcare
Canada·Transport and logistics·1 to 10 employees
4.0
Jul 10, 2026
Verified userUsed 2 or more years
The tool nobody needed training for
The free plan let us run one real project properly before committing. Not a countdown, an actual project. We were paying within a month because it was obvious.
Pros
Message boards keep decisions findable long after the fact
Cons
Time tracking requires a third party add on
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Joelle Xu
Founder, Willow & Ash Salons
United States·Financial services·51 to 200 employees
5.0
Mar 9, 2026
Verified userUsed less than 6 months
Our team of forty pays what ten would
I have used it for nine years and it has barely changed. In an industry where every tool adds an AI assistant nobody asked for, that stability is a feature. My team is not relearning the software every six months.
Pros
Flat rate unlimited plan removes per seat maths entirely
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Selena Prescott
General Manager, Aurora Print House
United States·Accounting·1 to 10 employees
5.0
Aug 6, 2025
LinkedIn confirmedUsed 1 to 2 years
Decisions are findable a year later
The message board is why we stay. A decision made in March is findable in November, with the reasoning and who disagreed. In chat that conversation would have scrolled away in a day and we would relitigate it every quarter.
Pros
Automatic check ins that can replace a status meeting
Cons
No dependencies, Gantt charts or critical path
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Neil Hendricks
Sales Director, Willow & Ash Salons
United States·Financial services·1 to 10 employees
5.0
May 16, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Two hundred and ninety nine flat for everyone
Forty people, unlimited projects, two hundred and ninety nine dollars a month. Per seat competitors quoted us three and four times that. More importantly I stopped having the conversation about whether adding a contractor was worth a licence, which was a genuinely corrosive conversation to keep having.
Pros
Message boards keep decisions findable long after the fact
Cons
No dependencies, Gantt charts or critical path
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Oscar Donnelly
Practice Manager, Ironwood Fabrication
United States·Hospitality·51 to 200 employees
4.0
Mar 7, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Email volume dropped by half
Forty people, unlimited projects, two hundred and ninety nine dollars a month. Per seat competitors quoted us three and four times that. More importantly I stopped having the conversation about whether adding a contractor was worth a licence, which was a genuinely corrosive conversation to keep having.
Pros
Clients and guests included without extra seats
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Brooke Ghosh
Finance Manager, Hillcrest Family Clinic
United States·Education·11 to 50 employees
4.0
Feb 8, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Check ins replaced our status meeting
I have used it for nine years and it has barely changed. In an industry where every tool adds an AI assistant nobody asked for, that stability is a feature. My team is not relearning the software every six months.
Pros
Flat rate unlimited plan removes per seat maths entirely
Cons
Search weakens as your history grows
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Andre Buchanan
Practice Manager, Foundry Road Studios
United States·Real estate·51 to 200 employees
3.0
Sep 24, 2024
Used 1 to 2 years
Reporting is essentially absent
At forty people it works. I have spoken to a company running it at two hundred and they had drifted into a hundred and forty projects with no way to see across them. There is a size where the simplicity turns against you.
Pros
Message boards keep decisions findable long after the fact
Cons
Time tracking requires a third party add on
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 2, 2024
Thanks for the thoughtful review. We deliberately leave out dependencies and Gantt charts because they add complexity most teams do not need, and we accept that makes us the wrong choice for some work. We appreciate you setting that out fairly.
21 found this helpful
Odette Yoon
General Manager, Redbrick Property Group
United States·Accounting·500+ employees
5.0
Jun 7, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
The tool nobody needed training for
Forty people, unlimited projects, two hundred and ninety nine dollars a month. Per seat competitors quoted us three and four times that. More importantly I stopped having the conversation about whether adding a contractor was worth a licence, which was a genuinely corrosive conversation to keep having.
Pros
Message boards keep decisions findable long after the fact
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Zara Stavros
Accountant, Kestrel Analytics
United States·Legal·201 to 500 employees
3.0
Mar 6, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Reporting is essentially absent
At forty people it works. I have spoken to a company running it at two hundred and they had drifted into a hundred and forty projects with no way to see across them. There is a size where the simplicity turns against you.
Pros
A genuinely free plan for one real project
Cons
Reporting and cross project visibility are minimal
United States
Canada