I have used it for nine years and it has barely changed. In an industry where every tool adds an AI assistant nobody asked for, that stability is a feature. My team is not relearning the software every six months.
Pros
No training required for anyone to use it correctly
Cons
No dependencies, Gantt charts or critical path
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Daniel Finnegan
People Operations Lead, Kestrel Analytics
United States·Retail·51 to 200 employees
3.0
Jul 21, 2024
Verified userUsed 1 to 2 years
Reporting is essentially absent
At forty people it works. I have spoken to a company running it at two hundred and they had drifted into a hundred and forty projects with no way to see across them. There is a size where the simplicity turns against you.
Pros
Flat rate unlimited plan removes per seat maths entirely
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 28, 2024
Thanks for the thoughtful review. We deliberately leave out dependencies and Gantt charts because they add complexity most teams do not need, and we accept that makes us the wrong choice for some work. We appreciate you setting that out fairly.
15 found this helpful
Rosa Pyne
Finance Manager, Cedar & Vine Interiors
United States·Software·1 to 10 employees
5.0
Oct 10, 2025
Used 2 or more years
Clients in the thread without buying seats
We loop clients into specific message threads while keeping internal discussion private, and they do not need a seat or an explanation of permissions. For an agency that is worth more than any Gantt chart.
Pros
Message boards keep decisions findable long after the fact
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Lorena Alvarado
Chief of Staff, Summit Physio
United States·Professional services·201 to 500 employees
5.0
Aug 10, 2025
Verified userUsed 6 to 12 months
Two hundred and ninety nine flat for everyone
Automatic check in questions replaced our Monday status meeting entirely. Everyone answers what they are working on in their own time, it is all in one place, and we got an hour a week back per person.
Pros
A genuinely free plan for one real project
Cons
No dependencies, Gantt charts or critical path
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Brendan Silva
Controller, Redbrick Property Group
United States·Legal·1 to 10 employees
5.0
Jul 26, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Clients in the thread without buying seats
Forty people, unlimited projects, two hundred and ninety nine dollars a month. Per seat competitors quoted us three and four times that. More importantly I stopped having the conversation about whether adding a contractor was worth a licence, which was a genuinely corrosive conversation to keep having.
Pros
Flat rate unlimited plan removes per seat maths entirely
Cons
No dependencies, Gantt charts or critical path
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Ravi Castellanos
Owner, Hillcrest Family Clinic
United States·Ecommerce·1 to 10 employees
5.0
Jun 5, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
The tool nobody needed training for
Automatic check in questions replaced our Monday status meeting entirely. Everyone answers what they are working on in their own time, it is all in one place, and we got an hour a week back per person.
Pros
No training required for anyone to use it correctly
Cons
Time tracking requires a third party add on
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Zara Ibarra
Sales Director, Cedar & Vine Interiors
United States·Ecommerce·1 to 10 employees
3.0
Feb 28, 2025
Used 1 to 2 years
Deliberately less software, know that going in
It does not have dependencies, Gantt charts or a critical path, and it never will. That is a position rather than a gap. If your work is genuinely sequential, this is the wrong product and no amount of liking it changes that.
Pros
A genuinely free plan for one real project
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Kirsten Bergstrom
Chief of Staff, Ironwood Fabrication
United States·Legal·11 to 50 employees
2.0
Sep 21, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
We outgrew it and the move was painful
We build things, and task B genuinely cannot start until task A finishes. Basecamp has no way to express that, so our schedule lived in a spreadsheet next to it, which meant two sources of truth and eventually one of them was wrong. We moved to Smartsheet and I still miss the message boards.
Pros
Automatic check ins that can replace a status meeting
Cons
Time tracking requires a third party add on
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Elena Vasquez
People Operations Lead, Cedar & Vine Interiors
United States·Education·11 to 50 employees
5.0
Mar 17, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Clients in the thread without buying seats
Forty people, unlimited projects, two hundred and ninety nine dollars a month. Per seat competitors quoted us three and four times that. More importantly I stopped having the conversation about whether adding a contractor was worth a licence, which was a genuinely corrosive conversation to keep having.
Pros
A genuinely free plan for one real project
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Elena Desai
Sales Director, Silverbirch Accounting
Canada·Transport and logistics·1 to 10 employees
1.0
Mar 24, 2025
Used 6 to 12 months
Search struggles once you have years of history
Growing past about eighty people we needed portfolio reporting and resource visibility and there is no path to it inside Basecamp. Exporting years of discussion into a new tool was genuinely awful, and much of the context did not survive.
Pros
Clients and guests included without extra seats
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 31, 2025
Thanks for the thoughtful review. We deliberately leave out dependencies and Gantt charts because they add complexity most teams do not need, and we accept that makes us the wrong choice for some work. We appreciate you setting that out fairly.
13 found this helpful
Amelia McAllister
Practice Manager, Coastline Outfitters
United States·Retail·51 to 200 employees
3.0
Jun 15, 2026
Verified userUsed 6 to 12 months
Reporting is essentially absent
It does not have dependencies, Gantt charts or a critical path, and it never will. That is a position rather than a gap. If your work is genuinely sequential, this is the wrong product and no amount of liking it changes that.
Pros
A genuinely free plan for one real project
Cons
No resource management or utilization view
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Leonard Escobar
VP of Sales, Beacon Legal Partners
Canada·Nonprofit·500+ employees
4.0
Feb 9, 2026
Verified userUsed 2 or more years
Check ins replaced our status meeting
We loop clients into specific message threads while keeping internal discussion private, and they do not need a seat or an explanation of permissions. For an agency that is worth more than any Gantt chart.
Pros
Clients and guests included without extra seats
Cons
No resource management or utilization view
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Tessa Bernard
Finance Manager, Lantern Creative
Canada·Accounting·51 to 200 employees
5.0
Oct 29, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Decisions are findable a year later
The message board is why we stay. A decision made in March is findable in November, with the reasoning and who disagreed. In chat that conversation would have scrolled away in a day and we would relitigate it every quarter.
Pros
Clients and guests included without extra seats
Cons
No dependencies, Gantt charts or critical path
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Theo Grant
HR Manager, Willow & Ash Salons
Canada·Accounting·11 to 50 employees
2.0
Jun 12, 2025
Verified userLinkedIn confirmedUsed 2 or more years
No dependencies ended it for our construction team
We build things, and task B genuinely cannot start until task A finishes. Basecamp has no way to express that, so our schedule lived in a spreadsheet next to it, which meant two sources of truth and eventually one of them was wrong. We moved to Smartsheet and I still miss the message boards.
Pros
Flat rate unlimited plan removes per seat maths entirely
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 22, 2025
Thanks for the thoughtful review. We deliberately leave out dependencies and Gantt charts because they add complexity most teams do not need, and we accept that makes us the wrong choice for some work. We appreciate you setting that out fairly.
12 found this helpful
Leonard Jenkins
Operations Manager, Willow & Ash Salons
United States·Nonprofit·51 to 200 employees
4.0
Mar 26, 2025
Used 6 to 12 months
Decisions are findable a year later
We loop clients into specific message threads while keeping internal discussion private, and they do not need a seat or an explanation of permissions. For an agency that is worth more than any Gantt chart.
Pros
A genuinely free plan for one real project
Cons
No resource management or utilization view
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Hugo Haddad
Managing Partner, Silverbirch Accounting
United States·Healthcare·51 to 200 employees
4.0
Mar 17, 2025
Verified userUsed 2 or more years
Our team of forty pays what ten would
I rolled it out on a Monday with no training session and no documentation. By Wednesday everyone was using it correctly. Every other tool we have adopted needed a session, a champion and three months of nagging.
Pros
Message boards keep decisions findable long after the fact
Cons
Time tracking requires a third party add on
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Marisol Ogilvie
Project Manager, Kestrel Analytics
United States·Professional services·51 to 200 employees
2.0
Oct 11, 2024
Verified userUsed 1 to 2 years
Search struggles once you have years of history
After four years and a few hundred projects, finding an old discussion is harder than it should be. Search returns a lot and ranks it poorly, and I often remember roughly when something was said and cannot get to it.
Pros
Automatic check ins that can replace a status meeting
Cons
No dependencies, Gantt charts or critical path
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 16, 2024
Thanks for the thoughtful review. We deliberately leave out dependencies and Gantt charts because they add complexity most teams do not need, and we accept that makes us the wrong choice for some work. We appreciate you setting that out fairly.
12 found this helpful
Zara Paredes
Practice Manager, Tidewater Marine Services
Canada·Nonprofit·1 to 10 employees
5.0
Oct 10, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Decisions are findable a year later
The message board is why we stay. A decision made in March is findable in November, with the reasoning and who disagreed. In chat that conversation would have scrolled away in a day and we would relitigate it every quarter.
Pros
Automatic check ins that can replace a status meeting
Cons
No dependencies, Gantt charts or critical path
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Julia Delgado
Owner, Prairie Rose Bakery
United States·Marketing·11 to 50 employees
5.0
Mar 17, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Clients in the thread without buying seats
Internal email dropped by about half in the first two months because the conversation moved to where the work is. That was not something I was even trying to fix.
Pros
Message boards keep decisions findable long after the fact
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Renee Eberhardt
Bookkeeper, Falcon Ridge Landscaping
United States·Legal·1 to 10 employees
4.0
Jan 1, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Two hundred and ninety nine flat for everyone
The free plan let us run one real project properly before committing. Not a countdown, an actual project. We were paying within a month because it was obvious.
Pros
Automatic check ins that can replace a status meeting
Cons
Exporting years of history if you leave is painful
United States
Canada