Internal email dropped by about half in the first two months because the conversation moved to where the work is. That was not something I was even trying to fix.
Pros
Message boards keep decisions findable long after the fact
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Heather Prescott
VP of Sales, Lantern Creative
United States·Manufacturing·11 to 50 employees
5.0
Oct 26, 2024
Verified userUsed 1 to 2 years
Decisions are findable a year later
The message board is why we stay. A decision made in March is findable in November, with the reasoning and who disagreed. In chat that conversation would have scrolled away in a day and we would relitigate it every quarter.
Pros
Automatic check ins that can replace a status meeting
Cons
No resource management or utilization view
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Lucas Lin
HR Manager, Maplewood Childcare
United States·Software·11 to 50 employees
4.0
Oct 10, 2024
Verified userUsed 6 to 12 months
Check ins replaced our status meeting
I have used it for nine years and it has barely changed. In an industry where every tool adds an AI assistant nobody asked for, that stability is a feature. My team is not relearning the software every six months.
Pros
No training required for anyone to use it correctly
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Oscar Salazar
Owner, Blackstone Contracting
United States·Real estate·1 to 10 employees
5.0
Aug 5, 2024
Used 6 to 12 months
Check ins replaced our status meeting
Automatic check in questions replaced our Monday status meeting entirely. Everyone answers what they are working on in their own time, it is all in one place, and we got an hour a week back per person.
Pros
A genuinely free plan for one real project
Cons
No resource management or utilization view
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Cormac Ogilvie
Finance Manager, Fairview Veterinary
United States·Financial services·1 to 10 employees
2.0
May 24, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Search struggles once you have years of history
After four years and a few hundred projects, finding an old discussion is harder than it should be. Search returns a lot and ranks it poorly, and I often remember roughly when something was said and cannot get to it.
Pros
Automatic check ins that can replace a status meeting
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Imani Ashford
Accountant, Falcon Ridge Landscaping
Canada·Hospitality·1 to 10 employees
5.0
Apr 13, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The tool nobody needed training for
I have used it for nine years and it has barely changed. In an industry where every tool adds an AI assistant nobody asked for, that stability is a feature. My team is not relearning the software every six months.
Pros
Automatic check ins that can replace a status meeting
Cons
Time tracking requires a third party add on
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Valerie Lambert
VP of Sales, Coastline Outfitters
Canada·Real estate·1 to 10 employees
4.0
Mar 22, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Two hundred and ninety nine flat for everyone
I have used it for nine years and it has barely changed. In an industry where every tool adds an AI assistant nobody asked for, that stability is a feature. My team is not relearning the software every six months.
Pros
Flat rate unlimited plan removes per seat maths entirely
Cons
Time tracking requires a third party add on
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Miguel Kovac
Accountant, Northern Star Staffing
United States·Financial services·1 to 10 employees
3.0
Dec 5, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Deliberately less software, know that going in
At forty people it works. I have spoken to a company running it at two hundred and they had drifted into a hundred and forty projects with no way to see across them. There is a size where the simplicity turns against you.
Pros
Message boards keep decisions findable long after the fact
Cons
Time tracking requires a third party add on
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Theo Alvarado
Bookkeeper, Aurora Print House
Canada·Nonprofit·11 to 50 employees
4.0
Sep 30, 2024
LinkedIn confirmedUsed 1 to 2 years
Check ins replaced our status meeting
The message board is why we stay. A decision made in March is findable in November, with the reasoning and who disagreed. In chat that conversation would have scrolled away in a day and we would relitigate it every quarter.
Pros
Clients and guests included without extra seats
Cons
No resource management or utilization view
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Alistair Lundgren
Sales Director, Cedar & Vine Interiors
United States·Software·51 to 200 employees
1.0
Sep 13, 2024
Verified userUsed 1 to 2 years
We outgrew it and the move was painful
After four years and a few hundred projects, finding an old discussion is harder than it should be. Search returns a lot and ranks it poorly, and I often remember roughly when something was said and cannot get to it.
Pros
A genuinely free plan for one real project
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 15, 2024
Thanks for the thoughtful review. We deliberately leave out dependencies and Gantt charts because they add complexity most teams do not need, and we accept that makes us the wrong choice for some work. We appreciate you setting that out fairly.
10 found this helpful
Hassan Forsythe
Managing Partner, Vertex Machine Works
United States·Transport and logistics·11 to 50 employees
5.0
Aug 5, 2024
Verified userUsed 1 to 2 years
Check ins replaced our status meeting
I have used it for nine years and it has barely changed. In an industry where every tool adds an AI assistant nobody asked for, that stability is a feature. My team is not relearning the software every six months.
Pros
Message boards keep decisions findable long after the fact
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Naomi Escobar
HR Manager, Summit Physio
Canada·Accounting·500+ employees
3.0
Apr 28, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Reporting is essentially absent
At forty people it works. I have spoken to a company running it at two hundred and they had drifted into a hundred and forty projects with no way to see across them. There is a size where the simplicity turns against you.
Pros
Message boards keep decisions findable long after the fact
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Ronan Brennan
Bookkeeper, Trailhead Bicycles
Canada·Legal·11 to 50 employees
4.0
Apr 8, 2026
Used 6 to 12 months
Check ins replaced our status meeting
We loop clients into specific message threads while keeping internal discussion private, and they do not need a seat or an explanation of permissions. For an agency that is worth more than any Gantt chart.
Pros
Flat rate unlimited plan removes per seat maths entirely
Cons
No dependencies, Gantt charts or critical path
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Felicia Broadbent
Practice Manager, Redbrick Property Group
United States·Healthcare·11 to 50 employees
4.0
Nov 11, 2025
Verified userUsed 2 or more years
Email volume dropped by half
Automatic check in questions replaced our Monday status meeting entirely. Everyone answers what they are working on in their own time, it is all in one place, and we got an hour a week back per person.
Pros
Message boards keep decisions findable long after the fact
Cons
Exporting years of history if you leave is painful
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Beatriz Raghavan
Founder, Aurora Print House
United States·Accounting·11 to 50 employees
1.0
Oct 18, 2025
LinkedIn confirmedUsed 2 or more years
Search struggles once you have years of history
Growing past about eighty people we needed portfolio reporting and resource visibility and there is no path to it inside Basecamp. Exporting years of discussion into a new tool was genuinely awful, and much of the context did not survive.
Pros
Flat rate unlimited plan removes per seat maths entirely
Cons
Time tracking requires a third party add on
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Miguel Contreras
Operations Manager, Willow & Ash Salons
United States·Education·1 to 10 employees
5.0
Mar 15, 2025
LinkedIn confirmedUsed 6 to 12 months
Check ins replaced our status meeting
I have used it for nine years and it has barely changed. In an industry where every tool adds an AI assistant nobody asked for, that stability is a feature. My team is not relearning the software every six months.
Pros
Automatic check ins that can replace a status meeting
Cons
Reporting and cross project visibility are minimal
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Beatriz Ishikawa
Bookkeeper, Cedar & Vine Interiors
United States·Transport and logistics·51 to 200 employees
3.0
Mar 10, 2025
LinkedIn confirmedUsed less than 6 months
Great small, questionable large
Time tracking needs a third party add on. We use Everhour and it is fine, and it is another tool and another bill for something most competitors include.
Pros
No training required for anyone to use it correctly
Cons
Time tracking requires a third party add on
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Vera Mahoney
Project Manager, Trailhead Bicycles
Canada·Real estate·1 to 10 employees
5.0
Dec 4, 2024
Used 6 to 12 months
Check ins replaced our status meeting
Forty people, unlimited projects, two hundred and ninety nine dollars a month. Per seat competitors quoted us three and four times that. More importantly I stopped having the conversation about whether adding a contractor was worth a licence, which was a genuinely corrosive conversation to keep having.
Pros
No training required for anyone to use it correctly
Cons
Search weakens as your history grows
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Marcus Forsythe
General Manager, Trailhead Bicycles
United States·Professional services·1 to 10 employees
3.0
Sep 19, 2024
Used less than 6 months
Great small, questionable large
Time tracking needs a third party add on. We use Everhour and it is fine, and it is another tool and another bill for something most competitors include.
Pros
Clients and guests included without extra seats
Cons
Time tracking requires a third party add on
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Ibrahim Emerson
Accountant, Harborline Supply
Canada·Construction·11 to 50 employees
5.0
Jul 21, 2024
Used less than 6 months
Check ins replaced our status meeting
I rolled it out on a Monday with no training session and no documentation. By Wednesday everyone was using it correctly. Every other tool we have adopted needed a session, a champion and three months of nagging.
Pros
Automatic check ins that can replace a status meeting
Cons
Reporting and cross project visibility are minimal
United States
Canada