The sync depth depends entirely on which accounting product and which edition you run. Ours needed the Corporate plan to sync properly, which was a materially different price from the one I had budgeted. Confirm your exact edition before signing.
Pros
Approval routing with a timestamped audit trail
Cons
Support response quality has declined
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Dominic Larkin
Controller, Harborline Supply
Canada·Transport and logistics·51 to 200 employees
4.0
Apr 22, 2026
LinkedIn confirmedUsed less than 6 months
Two people now do what four did
The two way QuickBooks sync is the real thing rather than an export. Bills, payments and vendor records stay consistent both directions and I stopped reconciling between two systems, which was the whole problem I was trying to solve.
Pros
Approval routing with a timestamped audit trail
Cons
Approvers consume licences on the lower plans
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Elena Jorgensen
Studio Director, Ironwood Fabrication
United States·Nonprofit·11 to 50 employees
5.0
Nov 17, 2025
Used 6 to 12 months
The QuickBooks sync is genuinely two way
Our owner travels constantly and used to be the bottleneck on every payment run. He approves on his phone now, between flights, and the run goes out on time. That alone changed our vendor relationships.
Pros
Two way sync with the major accounting platforms
Cons
Approvers consume licences on the lower plans
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Ian Xu
Finance Manager, Kestrel Analytics
Canada·Real estate·11 to 50 employees
2.0
Jul 18, 2025
Verified userLinkedIn confirmedUsed 2 or more years
A payment went missing for nine days
Forty nine dollars per user per month adds up fast when finance is four people. We are close to two hundred a month before a single bill is paid, and the price has gone up at renewal both years. It works and I resent the invoice.
Pros
Virtual cards earn rebate on spend that used to be checks
Cons
Per user pricing is steep for a small finance team
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Kimberly Thibault
Practice Manager, Clearview Windows
United States·Financial services·11 to 50 employees
4.0
May 12, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
The audit trail answered every question
The two way QuickBooks sync is the real thing rather than an export. Bills, payments and vendor records stay consistent both directions and I stopped reconciling between two systems, which was the whole problem I was trying to solve.
Pros
Approval routing with a timestamped audit trail
Cons
Per user pricing is steep for a small finance team
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Douglas Choi
Operations Manager, Blackstone Contracting
Other·Retail·500+ employees
3.0
Mar 28, 2026
Verified userUsed 1 to 2 years
Check your accounting edition first
The sync depth depends entirely on which accounting product and which edition you run. Ours needed the Corporate plan to sync properly, which was a materially different price from the one I had budgeted. Confirm your exact edition before signing.
Pros
Centralized inbox removes invoices from personal email
Cons
Per user pricing is steep for a small finance team
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Bianca Norton
Founder, Maplewood Childcare
United States·Financial services·1 to 10 employees
4.0
Feb 4, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Remote approval saved our month end
The two way QuickBooks sync is the real thing rather than an export. Bills, payments and vendor records stay consistent both directions and I stopped reconciling between two systems, which was the whole problem I was trying to solve.
Pros
Mobile approval keeps travelling owners off the critical path
Cons
Deep sync to some ledgers requires the Corporate plan
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Adele Jefferson
Owner, Trailhead Bicycles
United States·Accounting·11 to 50 employees
2.0
Nov 1, 2025
Verified userUsed less than 6 months
A payment went missing for nine days
Forty nine dollars per user per month adds up fast when finance is four people. We are close to two hundred a month before a single bill is paid, and the price has gone up at renewal both years. It works and I resent the invoice.
Pros
Mobile approval keeps travelling owners off the critical path
Cons
Support response quality has declined
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Meredith Brennan
Bookkeeper, Lantern Creative
United States·Professional services·1 to 10 employees
2.0
Jul 9, 2025
LinkedIn confirmedUsed 2 or more years
Per user pricing is the sting
Every manager who needs to approve a bill counts as a licensed user on the lower plans. For a company with eight approvers that turns a reasonable price into an unreasonable one, and the discounted approver seat sits on a tier most small companies will not buy.
Pros
Duplicate invoice detection that actually catches things
Cons
ACH payments settle on their schedule, not immediately
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Malcolm Mensah
Director of Finance, Vertex Machine Works
United States·Healthcare·11 to 50 employees
3.0
Sep 25, 2024
Verified userUsed 1 to 2 years
Check your accounting edition first
Setting up approval policies, roles and coding rules took a solid week and it is not interesting work. Once done it runs itself. Nobody warned me the configuration was the project.
Pros
Two way sync with the major accounting platforms
Cons
Deep sync to some ledgers requires the Corporate plan
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 28, 2024
Thank you for taking the time to write this. We are sorry about the delay in resolving your case, which is not the experience we want to provide. If you share your case reference with our support team we will review what happened.
22 found this helpful
Vera Pyne
Finance Manager, Tidewater Marine Services
Canada·Healthcare·11 to 50 employees
4.0
Jun 19, 2026
Used 1 to 2 years
Approvals stopped happening by text message
Our AP function was two full time people plus a manager. It is now one person part time plus the same manager, and the error rate went down rather than up. That is what justifies the per user cost, and if it did not replace labour I would not defend the price.
Pros
Virtual cards earn rebate on spend that used to be checks
Cons
Deep sync to some ledgers requires the Corporate plan
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Selena Velazquez
Sales Director, Foundry Road Studios
United States·Accounting·1 to 10 employees
4.0
Dec 5, 2025
Verified userUsed 6 to 12 months
The audit trail answered every question
Our AP function was two full time people plus a manager. It is now one person part time plus the same manager, and the error rate went down rather than up. That is what justifies the per user cost, and if it did not replace labour I would not defend the price.
Pros
Two way sync with the major accounting platforms
Cons
Approvers consume licences on the lower plans
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Carmen Reyes
HR Manager, Kestrel Analytics
United States·Financial services·1 to 10 employees
1.0
Jul 22, 2025
Verified userUsed 2 or more years
Approvers counting as users is a racket
A payment left our account and did not reach the vendor for nine days. Support could not tell me where it was for most of that. Everything was eventually fine and I have never fully trusted the timing since.
Pros
Virtual cards earn rebate on spend that used to be checks
Cons
Deep sync to some ledgers requires the Corporate plan
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Laura Sharma
Director of Finance, Beacon Legal Partners
United States·Professional services·500+ employees
1.0
Nov 1, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Per user pricing is the sting
Support used to be quick and knowledgeable. Now it is a queue and then a script. I had a sync error that took eleven days and three agents, and the resolution was something the first agent should have known.
Pros
Approval routing with a timestamped audit trail
Cons
Deep sync to some ledgers requires the Corporate plan
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Willa Wesley
Head of Operations, Granite Peak Roofing
United States·Legal·1 to 10 employees
1.0
Aug 11, 2024
Verified userUsed 1 to 2 years
A payment went missing for nine days
Every manager who needs to approve a bill counts as a licensed user on the lower plans. For a company with eight approvers that turns a reasonable price into an unreasonable one, and the discounted approver seat sits on a tier most small companies will not buy.
Pros
Two way sync with the major accounting platforms
Cons
Hard to justify below roughly fifteen bills a month
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Freya Torres
General Manager, Harborline Supply
United States·Retail·201 to 500 employees
3.0
Apr 5, 2026
Verified userUsed 1 to 2 years
Payment timing is not instant
ACH moves on their schedule, not instantly, and we learned that by being late to a vendor while believing we were early. Once you know the timing it is fine. Learn it in your first month rather than your fourth.
Pros
Approval routing with a timestamped audit trail
Cons
ACH payments settle on their schedule, not immediately
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Adrian Grant
Sales Director, Coastline Outfitters
United States·Real estate·11 to 50 employees
5.0
Jan 27, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Two people now do what four did
Virtual cards for the vendors who accept them earn us rebate on spend that used to go out as a check. It is not a huge number and it is more than the subscription.
Pros
Duplicate invoice detection that actually catches things
Cons
Hard to justify below roughly fifteen bills a month
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Ingrid Calloway
Office Manager, Northgate Logistics
United States·Professional services·1 to 10 employees
3.0
Jan 24, 2026
Verified userUsed 6 to 12 months
Worth it above a certain bill volume
ACH moves on their schedule, not instantly, and we learned that by being late to a vendor while believing we were early. Once you know the timing it is fine. Learn it in your first month rather than your fourth.
Pros
Duplicate invoice detection that actually catches things
Cons
Support response quality has declined
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Trisha Jefferson
Head of Operations, Sandbar Hospitality
United States·Hospitality·51 to 200 employees
5.0
Nov 1, 2025
Used 6 to 12 months
The audit trail answered every question
Our owner travels constantly and used to be the bottleneck on every payment run. He approves on his phone now, between flights, and the run goes out on time. That alone changed our vendor relationships.
Pros
Approval routing with a timestamped audit trail
Cons
Support response quality has declined
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Ursula Schneider
Studio Director, Maplewood Childcare
United States·Accounting·1 to 10 employees
5.0
Feb 11, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
The QuickBooks sync is genuinely two way
The two way QuickBooks sync is the real thing rather than an export. Bills, payments and vendor records stay consistent both directions and I stopped reconciling between two systems, which was the whole problem I was trying to solve.
Pros
Duplicate invoice detection that actually catches things
Canada
United States