We paid a vendor twice in 2023 and it took four months to notice. The duplicate detection has flagged three near misses since we moved and none have got through.
Pros
Centralized inbox removes invoices from personal email
Cons
Per user pricing is steep for a small finance team
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Theo Nasser
Office Manager, Foundry Road Studios
United States·Construction·1 to 10 employees
4.0
Mar 15, 2025
Verified userUsed 1 to 2 years
Two people now do what four did
Vendors send invoices to one address and the system reads them, codes them and queues them. No more paper on a desk, no more scanning. Our office manager got about four hours a week back immediately.
Pros
Two way sync with the major accounting platforms
Cons
Deep sync to some ledgers requires the Corporate plan
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Jorge Xu
Head of Operations, Meridian Dental Group
Canada·Hospitality·1 to 10 employees
4.0
Feb 6, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The audit trail answered every question
Our owner travels constantly and used to be the bottleneck on every payment run. He approves on his phone now, between flights, and the run goes out on time. That alone changed our vendor relationships.
Pros
Approval routing with a timestamped audit trail
Cons
Per user pricing is steep for a small finance team
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Julius Torres
General Manager, Falcon Ridge Landscaping
United States·Construction·51 to 200 employees
5.0
Oct 8, 2024
Used 2 or more years
Remote approval saved our month end
Our AP function was two full time people plus a manager. It is now one person part time plus the same manager, and the error rate went down rather than up. That is what justifies the per user cost, and if it did not replace labour I would not defend the price.
Pros
Mobile approval keeps travelling owners off the critical path
Cons
Deep sync to some ledgers requires the Corporate plan
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Carmen Nakamura
Operations Manager, Fairview Veterinary
United States·Real estate·11 to 50 employees
3.0
Jan 21, 2026
LinkedIn confirmedUsed 1 to 2 years
Worth it above a certain bill volume
Setting up approval policies, roles and coding rules took a solid week and it is not interesting work. Once done it runs itself. Nobody warned me the configuration was the project.
Pros
Duplicate invoice detection that actually catches things
Cons
Support response quality has declined
Ease of use
Value for money
Customer service
Functionality
Response from the vendorFeb 1, 2026
Thank you for taking the time to write this. We are sorry about the delay in resolving your case, which is not the experience we want to provide. If you share your case reference with our support team we will review what happened.
11 found this helpful
Mabel Mensah
HR Manager, Hillcrest Family Clinic
United States·Retail·1 to 10 employees
4.0
Jan 10, 2026
Verified userUsed 2 or more years
Duplicate payments stopped completely
Before this, an invoice arrived in someone's inbox, got forwarded, sat, and then somebody chased an approval over text. Now every bill has a route and a record. Our controller can see exactly where anything is without asking, and that visibility is what we actually bought.
Pros
Virtual cards earn rebate on spend that used to be checks
Cons
Support response quality has declined
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Ravi Ibarra
Operations Manager, Meridian Dental Group
Canada·Professional services·51 to 200 employees
5.0
Jan 6, 2026
LinkedIn confirmedUsed 2 or more years
The audit trail answered every question
Virtual cards for the vendors who accept them earn us rebate on spend that used to go out as a check. It is not a huge number and it is more than the subscription.
Pros
Approval routing with a timestamped audit trail
Cons
Hard to justify below roughly fifteen bills a month
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Cormac Dupont
Project Manager, Beacon Legal Partners
United States·Accounting·1 to 10 employees
4.0
Apr 3, 2025
Verified userUsed less than 6 months
Our vendors email one address and it just works
We paid a vendor twice in 2023 and it took four months to notice. The duplicate detection has flagged three near misses since we moved and none have got through.
Pros
Approval routing with a timestamped audit trail
Cons
Support response quality has declined
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Halima Barlow
Project Manager, Willow & Ash Salons
United States·Retail·11 to 50 employees
5.0
Apr 27, 2026
Verified userLinkedIn confirmedUsed 2 or more years
The audit trail answered every question
Virtual cards for the vendors who accept them earn us rebate on spend that used to go out as a check. It is not a huge number and it is more than the subscription.
Pros
Mobile approval keeps travelling owners off the critical path
Cons
Approvers consume licences on the lower plans
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Ulises Yates
Owner, Maplewood Childcare
United States·Education·1 to 10 employees
3.0
Aug 7, 2025
LinkedIn confirmedUsed 1 to 2 years
Check your accounting edition first
The sync depth depends entirely on which accounting product and which edition you run. Ours needed the Corporate plan to sync properly, which was a materially different price from the one I had budgeted. Confirm your exact edition before signing.
Pros
Centralized inbox removes invoices from personal email
Cons
Support response quality has declined
Ease of use
Value for money
Customer service
Functionality
Response from the vendorAug 14, 2025
Thank you for taking the time to write this. We are sorry about the delay in resolving your case, which is not the experience we want to provide. If you share your case reference with our support team we will review what happened.
10 found this helpful
Sanjay Jimenez
Project Manager, Meridian Dental Group
United States·Manufacturing·1 to 10 employees
4.0
Apr 17, 2025
LinkedIn confirmedUsed 1 to 2 years
The QuickBooks sync is genuinely two way
We paid a vendor twice in 2023 and it took four months to notice. The duplicate detection has flagged three near misses since we moved and none have got through.
Pros
Approval routing with a timestamped audit trail
Cons
Deep sync to some ledgers requires the Corporate plan
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Talia Ferreira
Operations Manager, Maplewood Childcare
United States·Nonprofit·11 to 50 employees
4.0
Sep 29, 2024
Verified userLinkedIn confirmedUsed 2 or more years
The QuickBooks sync is genuinely two way
Our AP function was two full time people plus a manager. It is now one person part time plus the same manager, and the error rate went down rather than up. That is what justifies the per user cost, and if it did not replace labour I would not defend the price.
Pros
Duplicate invoice detection that actually catches things
Cons
Deep sync to some ledgers requires the Corporate plan
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Erin Ivanov
Director of Finance, Tidewater Marine Services
United States·Construction·1 to 10 employees
4.0
Jun 30, 2026
Verified userUsed 2 or more years
Duplicate payments stopped completely
Virtual cards for the vendors who accept them earn us rebate on spend that used to go out as a check. It is not a huge number and it is more than the subscription.
Pros
Centralized inbox removes invoices from personal email
Cons
ACH payments settle on their schedule, not immediately
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Victor Abbott
Studio Director, Vertex Machine Works
United States·Education·11 to 50 employees
2.0
Feb 5, 2026
LinkedIn confirmedUsed 2 or more years
Per user pricing is the sting
A payment left our account and did not reach the vendor for nine days. Support could not tell me where it was for most of that. Everything was eventually fine and I have never fully trusted the timing since.
Pros
Mobile approval keeps travelling owners off the critical path
Cons
Per user pricing is steep for a small finance team
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Nikhil Ugwu
Practice Manager, Kestrel Analytics
Canada·Legal·11 to 50 employees
3.0
Jan 7, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Check your accounting edition first
Under about fifteen bills a month I would not bother. We do around two hundred and it is essential. There is a threshold and you should be honest about which side of it you are on, because per user pricing punishes low volume hard.
Pros
Mobile approval keeps travelling owners off the critical path
Cons
Deep sync to some ledgers requires the Corporate plan
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 19, 2026
We appreciate the feedback on payment timing. Delivery windows vary by payment method and we know that is not always clear at the point of scheduling. Our support team can walk through the timing for your specific vendors.
9 found this helpful
Julius Alvarado
Controller, Willow & Ash Salons
United States·Hospitality·51 to 200 employees
5.0
Dec 7, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Two people now do what four did
Our owner travels constantly and used to be the bottleneck on every payment run. He approves on his phone now, between flights, and the run goes out on time. That alone changed our vendor relationships.
Pros
Virtual cards earn rebate on spend that used to be checks
Cons
Hard to justify below roughly fifteen bills a month
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Celeste Tremblay
Sales Director, Northgate Logistics
United States·Marketing·11 to 50 employees
5.0
Oct 6, 2025
LinkedIn confirmedUsed 2 or more years
Remote approval saved our month end
We paid a vendor twice in 2023 and it took four months to notice. The duplicate detection has flagged three near misses since we moved and none have got through.
Pros
Approval routing with a timestamped audit trail
Cons
Approvers consume licences on the lower plans
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Terrence Grimaldi
Practice Manager, Trailhead Bicycles
United States·Education·51 to 200 employees
5.0
Aug 5, 2025
LinkedIn confirmedUsed 2 or more years
Signing checks is finally over
The two way QuickBooks sync is the real thing rather than an export. Bills, payments and vendor records stay consistent both directions and I stopped reconciling between two systems, which was the whole problem I was trying to solve.
Pros
Two way sync with the major accounting platforms
Cons
Hard to justify below roughly fifteen bills a month
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Paige Nowak
VP of Sales, Granite Peak Roofing
United States·Nonprofit·1 to 10 employees
5.0
May 19, 2026
Verified userUsed less than 6 months
Remote approval saved our month end
The two way QuickBooks sync is the real thing rather than an export. Bills, payments and vendor records stay consistent both directions and I stopped reconciling between two systems, which was the whole problem I was trying to solve.
Pros
Approval routing with a timestamped audit trail
Cons
Hard to justify below roughly fifteen bills a month
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Ibrahim Alvarado
Managing Partner, Summit Physio
United States·Professional services·51 to 200 employees
2.0
Mar 5, 2026
Used less than 6 months
Support quality has slipped
A payment left our account and did not reach the vendor for nine days. Support could not tell me where it was for most of that. Everything was eventually fine and I have never fully trusted the timing since.
Pros
Approval routing with a timestamped audit trail
Cons
Per user pricing is steep for a small finance team
United States
Canada