United States·Financial services·11 to 50 employees
3.0
Dec 15, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Reporting is thin past the standard views
At twelve people it fits us well. I am not sure what happens at thirty, because the customization and automation are noticeably lighter than the market. We may find the ceiling and I have not found it yet.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
Response from the vendorDec 22, 2024
Thank you for the feedback. Copper is built specifically for teams working in Google Workspace and we understand it is not the right fit once an organization moves to another platform. We would welcome the chance to discuss your experience.
25 found this helpful
Tomas Abbott
Managing Partner, Prairie Rose Bakery
Canada·Education·1 to 10 employees
5.0
Nov 18, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Contacts appear without anyone adding them
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Valerie Tran
Operations Manager, Granite Peak Roofing
United States·Legal·1 to 10 employees
4.0
Oct 8, 2025
Used 6 to 12 months
It lives in Gmail so people actually use it
It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Ian Sharma
Founder, Vertex Machine Works
Canada·Manufacturing·11 to 50 employees
5.0
May 12, 2025
Used 1 to 2 years
No separate place to remember to update
We are a twelve person design agency and our pipeline is thirty real relationships, not three thousand leads. Copper fits that shape exactly. Products built for high volume outbound would drown us in fields we do not need.
Pros
Adoption succeeds where previous CRM rollouts failed
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Zachary Novak
Controller, Meridian Dental Group
United States·Construction·11 to 50 employees
4.0
Nov 26, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The third CRM we tried and the first that stuck
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Calendar and Drive integration that is native rather than a connector
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Rohan Haugen
HR Manager, Ironwood Fabrication
United States·Manufacturing·1 to 10 employees
5.0
Oct 30, 2025
LinkedIn confirmedUsed 6 to 12 months
The third CRM we tried and the first that stuck
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Well suited to relationship led sales rather than high volume
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Margot Escobar
Controller, Coastline Outfitters
United States·Retail·51 to 200 employees
5.0
Aug 26, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Perfect for a relationship led agency
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Adoption succeeds where previous CRM rollouts failed
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Amara Kaminski
Managing Partner, Sandbar Hospitality
United States·Hospitality·1 to 10 employees
1.0
Jun 15, 2025
Used 1 to 2 years
Pointless if you are not on Google Workspace
Our parent company moved us to Microsoft 365 and Copper stopped making sense overnight. The entire reason to pay the premium is the Gmail integration, and without it you are paying agency prices for an ordinary CRM. We migrated within four months.
Pros
Native Google Workspace application with shared permissions
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 18, 2025
Thank you for the feedback. Copper is built specifically for teams working in Google Workspace and we understand it is not the right fit once an organization moves to another platform. We would welcome the chance to discuss your experience.
23 found this helpful
Paige Rasheed
Head of Operations, Cedar & Vine Interiors
United States·Education·11 to 50 employees
5.0
Sep 6, 2025
LinkedIn confirmedUsed 2 or more years
Contacts appear without anyone adding them
We failed at two CRM rollouts before this. Both died the same way, which is that nobody entered data. Copper is inside Gmail, so logging an email is not a task, it has already happened. Adoption was immediate and it has stayed that way for three years.
Pros
Adoption succeeds where previous CRM rollouts failed
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Laura Brennan
General Manager, Clearview Windows
Canada·Transport and logistics·1 to 10 employees
5.0
Jun 9, 2026
Used 1 to 2 years
The third CRM we tried and the first that stuck
We failed at two CRM rollouts before this. Both died the same way, which is that nobody entered data. Copper is inside Gmail, so logging an email is not a task, it has already happened. Adoption was immediate and it has stayed that way for three years.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Farida Desai
General Manager, Aurora Print House
Canada·Professional services·11 to 50 employees
1.0
Dec 31, 2025
Verified userUsed 1 to 2 years
The price rose and the product did not
We have three people on Outlook and their experience is clearly second class. The sidebar is less capable and syncing is less reliable. If any meaningful part of your team is on Microsoft, this is the wrong product.
Pros
Native Google Workspace application with shared permissions
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Nadia Quigley
General Manager, Lantern Creative
United States·Construction·1 to 10 employees
5.0
Sep 21, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The third CRM we tried and the first that stuck
Administration runs through Google Workspace rather than a separate user directory. When someone leaves, removing their Google account handles it. That is one less system for me to remember.
Pros
Adoption succeeds where previous CRM rollouts failed
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Omar Zimmerman
Finance Manager, Summit Physio
Canada·Transport and logistics·500+ employees
5.0
Jun 10, 2025
Verified userUsed 2 or more years
No separate place to remember to update
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Willa Lin
HR Manager, Foundry Road Studios
United States·Software·1 to 10 employees
4.0
Jun 2, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Google permissions rather than a second system
We are a twelve person design agency and our pipeline is thirty real relationships, not three thousand leads. Copper fits that shape exactly. Products built for high volume outbound would drown us in fields we do not need.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Meredith Ojeda
Owner, Tidewater Marine Services
United States·Ecommerce·11 to 50 employees
4.0
Sep 6, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Contacts appear without anyone adding them
We are a twelve person design agency and our pipeline is thirty real relationships, not three thousand leads. Copper fits that shape exactly. Products built for high volume outbound would drown us in fields we do not need.
Pros
Adoption succeeds where previous CRM rollouts failed
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Priya Gallardo
Finance Manager, Blackstone Contracting
United States·Software·1 to 10 employees
4.0
May 4, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
The third CRM we tried and the first that stuck
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Katya Iqbal
Head of Operations, Coastline Outfitters
United States·Nonprofit·1 to 10 employees
5.0
Nov 30, 2025
Verified userUsed 2 or more years
No separate place to remember to update
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Adoption succeeds where previous CRM rollouts failed
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Noor Crane
Studio Director, Fairview Veterinary
United States·Construction·11 to 50 employees
3.0
Jul 20, 2025
Used 1 to 2 years
Reporting is thin past the standard views
At twelve people it fits us well. I am not sure what happens at thirty, because the customization and automation are noticeably lighter than the market. We may find the ceiling and I have not found it yet.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 30, 2025
Thank you for the feedback. Copper is built specifically for teams working in Google Workspace and we understand it is not the right fit once an organization moves to another platform. We would welcome the chance to discuss your experience.
20 found this helpful
Sanjay Ogilvie
Practice Manager, Willow & Ash Salons
United States·Manufacturing·1 to 10 employees
4.0
Jan 24, 2025
LinkedIn confirmedUsed 1 to 2 years
Perfect for a relationship led agency
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Adoption succeeds where previous CRM rollouts failed
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Omar Norton
Founder, Redbrick Property Group
United States·Accounting·51 to 200 employees
1.0
Jan 10, 2025
LinkedIn confirmedUsed 6 to 12 months
The price rose and the product did not
We have three people on Outlook and their experience is clearly second class. The sidebar is less capable and syncing is less reliable. If any meaningful part of your team is on Microsoft, this is the wrong product.
Pros
Well suited to relationship led sales rather than high volume
United States
Canada