It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Calendar and Drive integration that is native rather than a connector
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Odette Fontaine
Managing Partner, Kestrel Analytics
Canada·Transport and logistics·500+ employees
5.0
Jul 17, 2024
Verified userLinkedIn confirmedUsed 2 or more years
No separate place to remember to update
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Odette Contreras
Managing Partner, Aurora Print House
United States·Hospitality·11 to 50 employees
3.0
Sep 20, 2025
Used 2 or more years
Fine at our size, unclear at double it
Twenty three dollars sounds competitive until you notice Basic stops at three users. Professional at fifty nine is where a real team lands, which against Pipedrive or Freshsales is a significant premium. You are paying for the Google integration, and you should be honest with yourself about whether that is worth it.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Tobias Mahoney
Practice Manager, Beacon Legal Partners
Canada·Retail·51 to 200 employees
5.0
Mar 9, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
No separate place to remember to update
It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Ingrid Yamamoto
Studio Director, Foundry Road Studios
United States·Hospitality·11 to 50 employees
5.0
Jan 11, 2026
Used less than 6 months
The third CRM we tried and the first that stuck
It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Well suited to relationship led sales rather than high volume
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Cormac Haddad
Bookkeeper, Fairview Veterinary
United States·Nonprofit·1 to 10 employees
4.0
Dec 17, 2025
Verified userUsed less than 6 months
Perfect for a relationship led agency
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Well suited to relationship led sales rather than high volume
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Jonathan Hutchins
Head of Operations, Vertex Machine Works
Canada·Software·51 to 200 employees
4.0
Nov 14, 2025
Verified userUsed 2 or more years
The third CRM we tried and the first that stuck
It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Sasha Grant
Director of Finance, Clearview Windows
United States·Hospitality·500+ employees
5.0
Oct 5, 2025
Used 2 or more years
Perfect for a relationship led agency
We failed at two CRM rollouts before this. Both died the same way, which is that nobody entered data. Copper is inside Gmail, so logging an email is not a task, it has already happened. Adoption was immediate and it has stayed that way for three years.
Pros
Native Google Workspace application with shared permissions
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Marisol Eberhardt
Controller, Northern Star Staffing
United States·Construction·51 to 200 employees
5.0
Mar 11, 2025
Verified userUsed less than 6 months
It lives in Gmail so people actually use it
It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Adoption succeeds where previous CRM rollouts failed
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Marisol Buchanan
Controller, Hillcrest Family Clinic
United States·Financial services·1 to 10 employees
3.0
Oct 28, 2024
Verified userUsed 2 or more years
Reporting is thin past the standard views
At twelve people it fits us well. I am not sure what happens at thirty, because the customization and automation are noticeably lighter than the market. We may find the ceiling and I have not found it yet.
Pros
Native Google Workspace application with shared permissions
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Esther Jorgensen
HR Manager, Copper Mountain Brewing
United States·Ecommerce·11 to 50 employees
2.0
Jul 10, 2026
Used 6 to 12 months
Outlook support is clearly an afterthought
Our parent company moved us to Microsoft 365 and Copper stopped making sense overnight. The entire reason to pay the premium is the Gmail integration, and without it you are paying agency prices for an ordinary CRM. We migrated within four months.
Pros
Well suited to relationship led sales rather than high volume
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Omar Sinclair
HR Manager, Hillcrest Family Clinic
Canada·Hospitality·201 to 500 employees
5.0
Apr 25, 2026
Verified userUsed less than 6 months
Perfect for a relationship led agency
It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Katherine Leclerc
Owner, Foundry Road Studios
United States·Nonprofit·1 to 10 employees
4.0
Dec 29, 2025
LinkedIn confirmedUsed less than 6 months
Contacts appear without anyone adding them
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Well suited to relationship led sales rather than high volume
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Jorge Valentine
Sales Director, Trailhead Bicycles
United States·Legal·11 to 50 employees
4.0
Oct 25, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Contacts appear without anyone adding them
It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Calendar and Drive integration that is native rather than a connector
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Zachary Dupont
HR Manager, Sandbar Hospitality
United States·Manufacturing·51 to 200 employees
5.0
Jul 19, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Google permissions rather than a second system
We are a twelve person design agency and our pipeline is thirty real relationships, not three thousand leads. Copper fits that shape exactly. Products built for high volume outbound would drown us in fields we do not need.
Pros
Well suited to relationship led sales rather than high volume
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Tessa Delgado
Studio Director, Blackstone Contracting
United States·Construction·11 to 50 employees
5.0
Nov 6, 2024
Used 6 to 12 months
No separate place to remember to update
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Native Google Workspace application with shared permissions
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Sasha Okafor
Controller, Blackstone Contracting
United States·Healthcare·1 to 10 employees
4.0
Nov 14, 2024
LinkedIn confirmedUsed 2 or more years
It lives in Gmail so people actually use it
We are a twelve person design agency and our pipeline is thirty real relationships, not three thousand leads. Copper fits that shape exactly. Products built for high volume outbound would drown us in fields we do not need.
Pros
Well suited to relationship led sales rather than high volume
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Heather Jorgensen
Managing Partner, Hillcrest Family Clinic
Canada·Software·51 to 200 employees
4.0
Aug 31, 2024
Verified userLinkedIn confirmedUsed 2 or more years
It lives in Gmail so people actually use it
It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Contacts and activity capture themselves from email and calendar
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Cormac Boucher
VP of Sales, Northgate Logistics
United States·Accounting·1 to 10 employees
3.0
Jul 11, 2024
Verified userUsed 2 or more years
Priced above what the feature list justifies
At twelve people it fits us well. I am not sure what happens at thirty, because the customization and automation are noticeably lighter than the market. We may find the ceiling and I have not found it yet.
Pros
Adoption succeeds where previous CRM rollouts failed
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 14, 2024
Thank you for the feedback. Copper is built specifically for teams working in Google Workspace and we understand it is not the right fit once an organization moves to another platform. We would welcome the chance to discuss your experience.
14 found this helpful
Quinn Ojeda
Finance Manager, Harborline Supply
United States·Legal·1 to 10 employees
4.0
May 28, 2026
Verified userUsed 1 to 2 years
No separate place to remember to update
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Calendar and Drive integration that is native rather than a connector
Cons
Expensive against Pipedrive and Freshsales on features alone
United States
Canada