United States·Professional services·11 to 50 employees
4.0
Jul 20, 2025
LinkedIn confirmedUsed 1 to 2 years
Perfect for a relationship led agency
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Well suited to relationship led sales rather than high volume
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Bruno Jenkins
Bookkeeper, Willow & Ash Salons
United States·Retail·1 to 10 employees
4.0
Feb 15, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
It lives in Gmail so people actually use it
We failed at two CRM rollouts before this. Both died the same way, which is that nobody entered data. Copper is inside Gmail, so logging an email is not a task, it has already happened. Adoption was immediate and it has stayed that way for three years.
Pros
Native Google Workspace application with shared permissions
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Dana Kaur
Finance Manager, Tidewater Marine Services
Canada·Marketing·201 to 500 employees
5.0
Nov 19, 2025
Verified userLinkedIn confirmedUsed less than 6 months
The third CRM we tried and the first that stuck
It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Callum Thibault
Project Manager, Ironwood Fabrication
United States·Software·11 to 50 employees
5.0
Nov 16, 2025
Used 1 to 2 years
It lives in Gmail so people actually use it
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Calendar and Drive integration that is native rather than a connector
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Mireille Lindqvist
General Manager, Northern Star Staffing
United States·Real estate·1 to 10 employees
5.0
Oct 27, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Perfect for a relationship led agency
We failed at two CRM rollouts before this. Both died the same way, which is that nobody entered data. Copper is inside Gmail, so logging an email is not a task, it has already happened. Adoption was immediate and it has stayed that way for three years.
Pros
Well suited to relationship led sales rather than high volume
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Wendy Castellanos
Project Manager, Summit Physio
Canada·Construction·11 to 50 employees
4.0
Aug 1, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Google permissions rather than a second system
We are a twelve person design agency and our pipeline is thirty real relationships, not three thousand leads. Copper fits that shape exactly. Products built for high volume outbound would drown us in fields we do not need.
Pros
Well suited to relationship led sales rather than high volume
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Hassan Bergstrom
Founder, Sandbar Hospitality
United States·Ecommerce·51 to 200 employees
3.0
Apr 24, 2025
Verified userUsed 6 to 12 months
Reporting is thin past the standard views
Twenty three dollars sounds competitive until you notice Basic stops at three users. Professional at fifty nine is where a real team lands, which against Pipedrive or Freshsales is a significant premium. You are paying for the Google integration, and you should be honest with yourself about whether that is worth it.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Otis Hutchins
People Operations Lead, Maplewood Childcare
United States·Accounting·201 to 500 employees
5.0
Apr 12, 2025
Used 1 to 2 years
Perfect for a relationship led agency
We failed at two CRM rollouts before this. Both died the same way, which is that nobody entered data. Copper is inside Gmail, so logging an email is not a task, it has already happened. Adoption was immediate and it has stayed that way for three years.
Pros
Well suited to relationship led sales rather than high volume
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Delia Larkin
Operations Manager, Ironwood Fabrication
Canada·Healthcare·1 to 10 employees
5.0
Feb 14, 2025
LinkedIn confirmedUsed 6 to 12 months
The third CRM we tried and the first that stuck
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Odette Moreau
Managing Partner, Granite Peak Roofing
United States·Manufacturing·11 to 50 employees
4.0
Jan 4, 2025
Verified userUsed 6 to 12 months
Perfect for a relationship led agency
We failed at two CRM rollouts before this. Both died the same way, which is that nobody entered data. Copper is inside Gmail, so logging an email is not a task, it has already happened. Adoption was immediate and it has stayed that way for three years.
Pros
Well suited to relationship led sales rather than high volume
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Ophelia Yates
Studio Director, Beacon Legal Partners
United States·Manufacturing·1 to 10 employees
5.0
Oct 6, 2024
Verified userUsed less than 6 months
The third CRM we tried and the first that stuck
It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Mireille Grimaldi
Finance Manager, Coastline Outfitters
United States·Financial services·51 to 200 employees
2.0
Mar 31, 2026
Verified userUsed 1 to 2 years
Pointless if you are not on Google Workspace
We have three people on Outlook and their experience is clearly second class. The sidebar is less capable and syncing is less reliable. If any meaningful part of your team is on Microsoft, this is the wrong product.
Pros
Native Google Workspace application with shared permissions
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Hugo Contreras
Practice Manager, Hillcrest Family Clinic
United States·Professional services·1 to 10 employees
4.0
Nov 4, 2025
Verified userUsed 6 to 12 months
Perfect for a relationship led agency
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Curtis Schneider
Chief of Staff, Tidewater Marine Services
United States·Professional services·1 to 10 employees
3.0
Nov 1, 2025
LinkedIn confirmedUsed less than 6 months
Reporting is thin past the standard views
At twelve people it fits us well. I am not sure what happens at thirty, because the customization and automation are noticeably lighter than the market. We may find the ceiling and I have not found it yet.
Pros
Native Google Workspace application with shared permissions
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Noor Quigley
Managing Partner, Hillcrest Family Clinic
Canada·Financial services·1 to 10 employees
1.0
Sep 13, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Pointless if you are not on Google Workspace
Our parent company moved us to Microsoft 365 and Copper stopped making sense overnight. The entire reason to pay the premium is the Gmail integration, and without it you are paying agency prices for an ordinary CRM. We migrated within four months.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 16, 2025
Thank you for the feedback. Copper is built specifically for teams working in Google Workspace and we understand it is not the right fit once an organization moves to another platform. We would welcome the chance to discuss your experience.
9 found this helpful
Alistair Stavros
Office Manager, Lantern Creative
United States·Transport and logistics·1 to 10 employees
5.0
May 29, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The third CRM we tried and the first that stuck
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Wesley Farouk
Practice Manager, Beacon Legal Partners
United States·Nonprofit·51 to 200 employees
5.0
Feb 24, 2025
Verified userUsed 1 to 2 years
No separate place to remember to update
We are a twelve person design agency and our pipeline is thirty real relationships, not three thousand leads. Copper fits that shape exactly. Products built for high volume outbound would drown us in fields we do not need.
Pros
Adoption succeeds where previous CRM rollouts failed
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Heather Sandoval
Controller, Trailhead Bicycles
United States·Healthcare·11 to 50 employees
4.0
Jan 23, 2025
Verified userUsed 6 to 12 months
Perfect for a relationship led agency
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Freya Rowan
People Operations Lead, Kestrel Analytics
United States·Ecommerce·1 to 10 employees
5.0
Aug 18, 2024
LinkedIn confirmedUsed less than 6 months
Perfect for a relationship led agency
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Well suited to relationship led sales rather than high volume
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Tomas Lindqvist
Founder, Northern Star Staffing
Canada·Transport and logistics·1 to 10 employees
5.0
Mar 28, 2026
Verified userUsed 2 or more years
Perfect for a relationship led agency
It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Well suited to relationship led sales rather than high volume
Cons
Expensive against Pipedrive and Freshsales on features alone
United States
Canada