Verified userLinkedIn confirmedUsed 6 to 12 months
Contacts appear without anyone adding them
Administration runs through Google Workspace rather than a separate user directory. When someone leaves, removing their Google account handles it. That is one less system for me to remember.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Hassan Sinclair
Founder, Granite Peak Roofing
United States·Software·11 to 50 employees
5.0
Jun 8, 2025
LinkedIn confirmedUsed 2 or more years
Perfect for a relationship led agency
We are a twelve person design agency and our pipeline is thirty real relationships, not three thousand leads. Copper fits that shape exactly. Products built for high volume outbound would drown us in fields we do not need.
Pros
Adoption succeeds where previous CRM rollouts failed
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Warren Desai
Office Manager, Blackstone Contracting
United States·Software·201 to 500 employees
4.0
May 20, 2025
Verified userUsed 2 or more years
Google permissions rather than a second system
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Valerie Doyle
Director of Finance, Aurora Print House
United States·Manufacturing·1 to 10 employees
5.0
Mar 6, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Google permissions rather than a second system
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Native Google Workspace application with shared permissions
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Christopher Fitzgerald
Accountant, Ironwood Fabrication
Canada·Education·11 to 50 employees
5.0
Aug 24, 2024
Verified userUsed 1 to 2 years
Perfect for a relationship led agency
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Adoption succeeds where previous CRM rollouts failed
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Yasmin Xu
Practice Manager, Coastline Outfitters
United States·Ecommerce·1 to 10 employees
3.0
Apr 17, 2026
Verified userUsed less than 6 months
Basic caps at three users, which is the catch
Marketing automation is basically absent. We run Mailchimp alongside it, which is fine and is a second bill and a second list to keep clean.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Quinn Dashwood
Head of Operations, Vertex Machine Works
Canada·Retail·51 to 200 employees
3.0
Feb 23, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Basic caps at three users, which is the catch
Twenty three dollars sounds competitive until you notice Basic stops at three users. Professional at fifty nine is where a real team lands, which against Pipedrive or Freshsales is a significant premium. You are paying for the Google integration, and you should be honest with yourself about whether that is worth it.
Pros
Native Google Workspace application with shared permissions
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMar 1, 2026
Thank you for the feedback. Copper is built specifically for teams working in Google Workspace and we understand it is not the right fit once an organization moves to another platform. We would welcome the chance to discuss your experience.
7 found this helpful
Ezra Okonkwo
Project Manager, Redbrick Property Group
United States·Software·1 to 10 employees
5.0
Aug 2, 2025
Used 1 to 2 years
Perfect for a relationship led agency
We failed at two CRM rollouts before this. Both died the same way, which is that nobody entered data. Copper is inside Gmail, so logging an email is not a task, it has already happened. Adoption was immediate and it has stayed that way for three years.
Pros
Native Google Workspace application with shared permissions
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Adrian Bhatt
Owner, Sandbar Hospitality
Canada·Financial services·51 to 200 employees
5.0
Jul 9, 2025
Verified userUsed 2 or more years
Google permissions rather than a second system
We failed at two CRM rollouts before this. Both died the same way, which is that nobody entered data. Copper is inside Gmail, so logging an email is not a task, it has already happened. Adoption was immediate and it has stayed that way for three years.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Oscar Waterhouse
Bookkeeper, Kestrel Analytics
United States·Manufacturing·1 to 10 employees
5.0
Apr 28, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Contacts appear without anyone adding them
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Calendar and Drive integration that is native rather than a connector
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Alistair Whitfield
VP of Sales, Bluewater Consulting
Canada·Hospitality·51 to 200 employees
5.0
Jan 28, 2025
Verified userUsed less than 6 months
The third CRM we tried and the first that stuck
We failed at two CRM rollouts before this. Both died the same way, which is that nobody entered data. Copper is inside Gmail, so logging an email is not a task, it has already happened. Adoption was immediate and it has stayed that way for three years.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Jorge Abbott
Accountant, Kestrel Analytics
United States·Software·11 to 50 employees
3.0
Nov 27, 2024
Verified userUsed 1 to 2 years
Basic caps at three users, which is the catch
Twenty three dollars sounds competitive until you notice Basic stops at three users. Professional at fifty nine is where a real team lands, which against Pipedrive or Freshsales is a significant premium. You are paying for the Google integration, and you should be honest with yourself about whether that is worth it.
Pros
Adoption succeeds where previous CRM rollouts failed
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
7 found this helpful
Patrick Bhatt
Finance Manager, Cedar & Vine Interiors
United States·Nonprofit·11 to 50 employees
3.0
Apr 3, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Basic caps at three users, which is the catch
At twelve people it fits us well. I am not sure what happens at thirty, because the customization and automation are noticeably lighter than the market. We may find the ceiling and I have not found it yet.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Ian Yoon
Project Manager, Willow & Ash Salons
United States·Software·11 to 50 employees
4.0
Feb 5, 2026
Verified userUsed 6 to 12 months
Google permissions rather than a second system
It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Mabel Torres
Head of Operations, Copper Mountain Brewing
United States·Hospitality·500+ employees
3.0
Jan 26, 2026
LinkedIn confirmedUsed 1 to 2 years
Reporting is thin past the standard views
The reports cover pipeline and activity and then stop. Our director wanted conversion by source over eighteen months and we exported to build it. For a product at this price I expected more.
Pros
Well suited to relationship led sales rather than high volume
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Halima Tillman
Accountant, Redbrick Property Group
United States·Legal·1 to 10 employees
1.0
Dec 2, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Outlook support is clearly an afterthought
We have three people on Outlook and their experience is clearly second class. The sidebar is less capable and syncing is less reliable. If any meaningful part of your team is on Microsoft, this is the wrong product.
Pros
Contacts and activity capture themselves from email and calendar
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
Response from the vendorDec 5, 2025
Thank you for the feedback. Copper is built specifically for teams working in Google Workspace and we understand it is not the right fit once an organization moves to another platform. We would welcome the chance to discuss your experience.
6 found this helpful
Kimberly Villanueva
Finance Manager, Northern Star Staffing
United States·Healthcare·11 to 50 employees
4.0
Sep 1, 2025
Verified userUsed less than 6 months
It lives in Gmail so people actually use it
Administration runs through Google Workspace rather than a separate user directory. When someone leaves, removing their Google account handles it. That is one less system for me to remember.
Pros
Contacts and activity capture themselves from email and calendar
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Jorge Harrington
Managing Partner, Granite Peak Roofing
United States·Education·1 to 10 employees
5.0
Aug 10, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
It lives in Gmail so people actually use it
Administration runs through Google Workspace rather than a separate user directory. When someone leaves, removing their Google account handles it. That is one less system for me to remember.
Pros
Native Google Workspace application with shared permissions
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Laura Salazar
Founder, Cedar & Vine Interiors
Canada·Manufacturing·11 to 50 employees
5.0
May 23, 2025
LinkedIn confirmedUsed 2 or more years
It lives in Gmail so people actually use it
We failed at two CRM rollouts before this. Both died the same way, which is that nobody entered data. Copper is inside Gmail, so logging an email is not a task, it has already happened. Adoption was immediate and it has stayed that way for three years.
Pros
Calendar and Drive integration that is native rather than a connector
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Katherine Calloway
Bookkeeper, Meridian Dental Group
United States·Real estate·1 to 10 employees
5.0
Dec 20, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Google permissions rather than a second system
We are a twelve person design agency and our pipeline is thirty real relationships, not three thousand leads. Copper fits that shape exactly. Products built for high volume outbound would drown us in fields we do not need.
Pros
Well suited to relationship led sales rather than high volume
Cons
No reason to buy it if you are not on Google Workspace
United States
Canada