It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Well suited to relationship led sales rather than high volume
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Rosalind Barlow
Owner, Bluewater Consulting
United States·Financial services·1 to 10 employees
5.0
Mar 1, 2026
LinkedIn confirmedUsed 1 to 2 years
Contacts appear without anyone adding them
It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Liam Donnelly
Office Manager, Sandbar Hospitality
Canada·Nonprofit·1 to 10 employees
4.0
Nov 4, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Google permissions rather than a second system
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Samuel Torres
Owner, Granite Peak Roofing
United States·Construction·1 to 10 employees
5.0
May 27, 2025
Verified userLinkedIn confirmedUsed 2 or more years
It lives in Gmail so people actually use it
We are a twelve person design agency and our pipeline is thirty real relationships, not three thousand leads. Copper fits that shape exactly. Products built for high volume outbound would drown us in fields we do not need.
Pros
Calendar and Drive integration that is native rather than a connector
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Terrence Gallagher
VP of Sales, Clearview Windows
United States·Professional services·1 to 10 employees
5.0
Apr 12, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
No separate place to remember to update
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Liam Velazquez
HR Manager, Coastline Outfitters
United States·Financial services·11 to 50 employees
1.0
Nov 26, 2024
LinkedIn confirmedUsed 6 to 12 months
Pointless if you are not on Google Workspace
Our parent company moved us to Microsoft 365 and Copper stopped making sense overnight. The entire reason to pay the premium is the Gmail integration, and without it you are paying agency prices for an ordinary CRM. We migrated within four months.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Harold Goodwin
Accountant, Blackstone Contracting
United States·Hospitality·11 to 50 employees
5.0
Nov 13, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
It lives in Gmail so people actually use it
It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Native Google Workspace application with shared permissions
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Adele Lindqvist
HR Manager, Fairview Veterinary
Canada·Software·11 to 50 employees
5.0
Jun 7, 2026
Verified userUsed 2 or more years
The third CRM we tried and the first that stuck
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Native Google Workspace application with shared permissions
Cons
No reason to buy it if you are not on Google Workspace
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Rosalind Jorgensen
Practice Manager, Trailhead Bicycles
United States·Healthcare·1 to 10 employees
4.0
Sep 19, 2025
Used 1 to 2 years
The third CRM we tried and the first that stuck
We are a twelve person design agency and our pipeline is thirty real relationships, not three thousand leads. Copper fits that shape exactly. Products built for high volume outbound would drown us in fields we do not need.
Pros
Well suited to relationship led sales rather than high volume
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Deepa Moreau
Founder, Beacon Legal Partners
United States·Manufacturing·1 to 10 employees
5.0
Aug 5, 2025
Verified userUsed 6 to 12 months
Google permissions rather than a second system
We are a twelve person design agency and our pipeline is thirty real relationships, not three thousand leads. Copper fits that shape exactly. Products built for high volume outbound would drown us in fields we do not need.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Reporting is thin beyond the standard views
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Selena Kovac
Director of Finance, Ironwood Fabrication
Canada·Accounting·201 to 500 employees
5.0
Jun 30, 2025
Used less than 6 months
It lives in Gmail so people actually use it
It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Works inside the Gmail sidebar rather than as a separate destination
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Kyle Prescott
General Manager, Beacon Legal Partners
United States·Construction·11 to 50 employees
3.0
Mar 4, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Basic caps at three users, which is the catch
Marketing automation is basically absent. We run Mailchimp alongside it, which is fine and is a second bill and a second list to keep clean.
Pros
Native Google Workspace application with shared permissions
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Valerie Menon
Studio Director, Silverbirch Accounting
United States·Manufacturing·51 to 200 employees
3.0
Feb 3, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Fine at our size, unclear at double it
At twelve people it fits us well. I am not sure what happens at thirty, because the customization and automation are noticeably lighter than the market. We may find the ceiling and I have not found it yet.
Pros
Well suited to relationship led sales rather than high volume
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Ravi Forsythe
People Operations Lead, Vertex Machine Works
United States·Healthcare·1 to 10 employees
4.0
Oct 10, 2024
Verified userUsed 2 or more years
Google permissions rather than a second system
We are a twelve person design agency and our pipeline is thirty real relationships, not three thousand leads. Copper fits that shape exactly. Products built for high volume outbound would drown us in fields we do not need.
Pros
Native Google Workspace application with shared permissions
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Kevin Tillman
Head of Operations, Northern Star Staffing
Canada·Nonprofit·1 to 10 employees
1.0
Jul 4, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Outlook support is clearly an afterthought
We have three people on Outlook and their experience is clearly second class. The sidebar is less capable and syncing is less reliable. If any meaningful part of your team is on Microsoft, this is the wrong product.
Pros
Contacts and activity capture themselves from email and calendar
Cons
Basic caps at three users so most teams pay for Professional
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Imani Marchetti
Accountant, Redbrick Property Group
United States·Nonprofit·11 to 50 employees
2.0
Jun 20, 2026
LinkedIn confirmedUsed 2 or more years
The price rose and the product did not
Our parent company moved us to Microsoft 365 and Copper stopped making sense overnight. The entire reason to pay the premium is the Gmail integration, and without it you are paying agency prices for an ordinary CRM. We migrated within four months.
Pros
Calendar and Drive integration that is native rather than a connector
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Simone Kowalski
General Manager, Trailhead Bicycles
Canada·Marketing·1 to 10 employees
1.0
May 4, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Pointless if you are not on Google Workspace
We have three people on Outlook and their experience is clearly second class. The sidebar is less capable and syncing is less reliable. If any meaningful part of your team is on Microsoft, this is the wrong product.
Pros
Adoption succeeds where previous CRM rollouts failed
Cons
Expensive against Pipedrive and Freshsales on features alone
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMay 10, 2026
Thank you for the feedback. Copper is built specifically for teams working in Google Workspace and we understand it is not the right fit once an organization moves to another platform. We would welcome the chance to discuss your experience.
3 found this helpful
Michelle Dubois
Head of Operations, Harborline Supply
United States·Legal·51 to 200 employees
5.0
Apr 30, 2026
LinkedIn confirmedUsed 1 to 2 years
Perfect for a relationship led agency
Calendar integration means meetings attach themselves to the right opportunity, so the account history is complete without anyone maintaining it. Our handovers stopped losing context.
Pros
Calendar and Drive integration that is native rather than a connector
Cons
Outlook support is clearly second class
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Marisol Jefferson
People Operations Lead, Hillcrest Family Clinic
Canada·Manufacturing·51 to 200 employees
5.0
Apr 30, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Google permissions rather than a second system
My team lives in Gmail and Calendar all day. Putting the CRM in the sidebar rather than in another tab is a small sounding decision that turned out to be the whole product. Nobody has to remember anything.
Pros
Native Google Workspace application with shared permissions
Cons
Marketing automation is effectively absent
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Jamal Rasmussen
Chief of Staff, Clearview Windows
United States·Manufacturing·1 to 10 employees
4.0
Nov 3, 2025
Used 2 or more years
Perfect for a relationship led agency
It suggests contacts from people I am already emailing, so the database builds itself. I came from a system where a rep had to create a contact record manually, and about half of them never did.
Pros
Calendar and Drive integration that is native rather than a connector
Cons
No reason to buy it if you are not on Google Workspace
United States
Canada