Dimensions mean we stopped encoding department and location into account codes. Our chart of accounts went from about eleven hundred accounts to under three hundred, and reporting by any combination is now a filter rather than a rebuild.
Pros
One flow from quote through to cash
Cons
The outcome depends almost entirely on your implementation partner
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Everett Tanaka
Chief of Staff, Fairview Veterinary
Canada·Legal·11 to 50 employees
5.0
Jun 18, 2025
Verified userUsed 6 to 12 months
Dimensions ended our chart of accounts sprawl
The Team Members licence at eight dollars covers everyone who needs to look things up and approve. We have thirty one full users and about ninety Team Members. Costing all of those at the full rate would have made the project impossible.
Pros
Low cost Team Members licence for readers and approvers
Cons
Essentials moved up to eighty dollars per user per month
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Danielle Grant
Accountant, Aurora Print House
United States·Hospitality·1 to 10 employees
4.0
May 17, 2025
Verified userUsed 1 to 2 years
Excel editing that writes back to the ledger
Power BI reads Business Central directly, so our dashboards are on live data rather than a nightly extract. Our previous ERP needed a warehouse project to answer anything.
Pros
Dimensions that keep the chart of accounts small
Cons
Essentials moved up to eighty dollars per user per month
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Yosef Prescott
Studio Director, Cedar & Vine Interiors
Canada·Professional services·51 to 200 employees
5.0
Mar 11, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Our partner knew manufacturing properly
Our finance team lives in Excel and always will. Business Central lets them pull a ledger into Excel, edit it and publish it back. Not an export, actual two way editing. That single capability ended a fight I had been having with my controller for six years.
Pros
Low cost Team Members licence for readers and approvers
Cons
Essentials moved up to eighty dollars per user per month
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Renee Moreau
Controller, Fairview Veterinary
United States·Ecommerce·1 to 10 employees
3.0
Jan 31, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The price moved up and budgets did not
Essentials is eighty dollars per user per month now, up from where it sat for years. Anyone budgeting off an older number or an old blog post will be short, and at thirty users that difference is not trivial.
Pros
Approvals inside Teams where staff already work
Cons
The outcome depends almost entirely on your implementation partner
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Andre Silva
Project Manager, Vertex Machine Works
United States·Education·11 to 50 employees
1.0
Jan 20, 2025
Used 6 to 12 months
Our first partner nearly sank the project
Our first partner configured the inventory setup wrong, then put a junior on the project, then went quiet. We paid a second firm to redo most of it. Fourteen months and roughly double the budget. The software was never the problem and nobody warns you how much rides on the channel.
Pros
Dimensions that keep the chart of accounts small
Cons
Dense screens with terminology from an older era
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Quinn Bergstrom
Office Manager, Northern Star Staffing
United States·Construction·11 to 50 employees
4.0
Oct 24, 2024
LinkedIn confirmedUsed 2 or more years
Dimensions ended our chart of accounts sprawl
The Team Members licence at eight dollars covers everyone who needs to look things up and approve. We have thirty one full users and about ninety Team Members. Costing all of those at the full rate would have made the project impossible.
Pros
Power BI on live data without a warehouse project
Cons
The outcome depends almost entirely on your implementation partner
Ease of use
Value for money
Customer service
Functionality
6 found this helpful
Dominic Marchetti
Managing Partner, Tidewater Marine Services
United States·Healthcare·11 to 50 employees
3.0
Jun 5, 2026
LinkedIn confirmedUsed 1 to 2 years
Dense screens and old terminology
Essentials is eighty dollars per user per month now, up from where it sat for years. Anyone budgeting off an older number or an old blog post will be short, and at thirty users that difference is not trivial.
Pros
Two way Excel editing that writes back to the ledger
Cons
Customization needs scarce and expensive AL developers
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Curtis Boucher
Bookkeeper, Granite Peak Roofing
United States·Ecommerce·51 to 200 employees
3.0
May 24, 2026
Verified userUsed 6 to 12 months
Your partner determines the outcome
The screens are dense and the terminology comes from the Navision era. New finance hires need weeks rather than days, and that training cost is real and never appears in any comparison.
Pros
One flow from quote through to cash
Cons
The outcome depends almost entirely on your implementation partner
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Katherine Velazquez
HR Manager, Tidewater Marine Services
United States·Transport and logistics·1 to 10 employees
4.0
Sep 16, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Power BI on live data without a warehouse
Dimensions mean we stopped encoding department and location into account codes. Our chart of accounts went from about eleven hundred accounts to under three hundred, and reporting by any combination is now a filter rather than a rebuild.
Pros
Two way Excel editing that writes back to the ledger
Cons
Dense screens with terminology from an older era
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Spencer Dashwood
HR Manager, Tidewater Marine Services
United States·Retail·1 to 10 employees
5.0
Nov 17, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Dimensions ended our chart of accounts sprawl
Power BI reads Business Central directly, so our dashboards are on live data rather than a nightly extract. Our previous ERP needed a warehouse project to answer anything.
Pros
Approvals inside Teams where staff already work
Cons
Essentials moved up to eighty dollars per user per month
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Leonard Choi
Operations Manager, Silverbirch Accounting
Canada·Marketing·51 to 200 employees
5.0
Oct 22, 2024
LinkedIn confirmedUsed 1 to 2 years
Eight dollar licences for everyone who only reads
Quote to order to shipment to invoice to cash is one flow in one system. We were running the quote in a CRM, the order in a spreadsheet and the invoice in accounting, and reconciling all three.
Pros
Two way Excel editing that writes back to the ledger
Cons
Customization needs scarce and expensive AL developers
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Hannah Winters
Practice Manager, Northgate Logistics
Canada·Marketing·1 to 10 employees
5.0
Sep 18, 2024
Verified userUsed 2 or more years
Eight dollar licences for everyone who only reads
The Team Members licence at eight dollars covers everyone who needs to look things up and approve. We have thirty one full users and about ninety Team Members. Costing all of those at the full rate would have made the project impossible.
Pros
Power BI on live data without a warehouse project
Cons
Support routes back through the partner, who bills you
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Lucas Espinoza
General Manager, Copper Mountain Brewing
United States·Professional services·1 to 10 employees
2.0
Jul 25, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Support routes you back to the partner
When something breaks, Microsoft routes you to your partner and the partner bills you. For an issue that turned out to be a platform bug, I paid consultancy hours to have it diagnosed and reported. That model is hard to accept.
Pros
Power BI on live data without a warehouse project
Cons
Essentials moved up to eighty dollars per user per month
Ease of use
Value for money
Customer service
Functionality
5 found this helpful
Ravi Yamamoto
Controller, Redbrick Property Group
Canada·Education·11 to 50 employees
2.0
Jul 4, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Support routes you back to the partner
Quoted eight months, took twenty. Data migration was most of it and much of that was our own data being worse than we admitted. The rest was scope the partner should have found in discovery. Ask hard questions about what discovery covers.
Pros
Dimensions that keep the chart of accounts small
Cons
Essentials moved up to eighty dollars per user per month
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Laura Ibarra
Controller, Vertex Machine Works
United States·Accounting·1 to 10 employees
2.0
May 28, 2026
Used less than 6 months
Customization needs an AL developer and a queue
Anything past configuration needs an AL developer. They are scarce and expensive and we now have a standing queue of small improvements that individually cannot justify the invoice. Two years of small useful ideas nobody will ever build.
Pros
One flow from quote through to cash
Cons
Dense screens with terminology from an older era
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Omar Whitaker
People Operations Lead, Foundry Road Studios
Other·Financial services·11 to 50 employees
5.0
May 14, 2026
Verified userUsed 6 to 12 months
Approvals happen in Teams where people already are
Dimensions mean we stopped encoding department and location into account codes. Our chart of accounts went from about eleven hundred accounts to under three hundred, and reporting by any combination is now a filter rather than a rebuild.
Verified userLinkedIn confirmedUsed 6 to 12 months
Your partner determines the outcome
Twice yearly release waves keep the product moving and mean a testing cycle we have to staff each time. It is the right trade and it is two weeks of somebody's year.
Pros
Approvals inside Teams where staff already work
Cons
The outcome depends almost entirely on your implementation partner
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Wendy Quintero
HR Manager, Beacon Legal Partners
United States·Professional services·11 to 50 employees
5.0
Dec 31, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
One system from quote to cash
Our finance team lives in Excel and always will. Business Central lets them pull a ledger into Excel, edit it and publish it back. Not an export, actual two way editing. That single capability ended a fight I had been having with my controller for six years.
Pros
Low cost Team Members licence for readers and approvers
Cons
Dense screens with terminology from an older era
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Omar Silva
Office Manager, Aurora Print House
United States·Construction·201 to 500 employees
2.0
Sep 9, 2025
LinkedIn confirmedUsed 6 to 12 months
Implementation ran a year past the plan
Quoted eight months, took twenty. Data migration was most of it and much of that was our own data being worse than we admitted. The rest was scope the partner should have found in discovery. Ask hard questions about what discovery covers.
Pros
Two way Excel editing that writes back to the ledger
Cons
Customization needs scarce and expensive AL developers
United States
Canada