Verified userLinkedIn confirmedUsed 2 or more years
Our first partner nearly sank the project
Quoted eight months, took twenty. Data migration was most of it and much of that was our own data being worse than we admitted. The rest was scope the partner should have found in discovery. Ask hard questions about what discovery covers.
Pros
Power BI on live data without a warehouse project
Cons
The outcome depends almost entirely on your implementation partner
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJul 21, 2025
We appreciate you sharing this. Release readiness is something we want to make easier and your input is useful. Your partner or account team can discuss preview environments that may reduce your testing burden.
4 found this helpful
Jerome Valentine
HR Manager, Sandbar Hospitality
Canada·Hospitality·1 to 10 employees
3.0
May 9, 2025
Verified userUsed 1 to 2 years
The price moved up and budgets did not
Essentials is eighty dollars per user per month now, up from where it sat for years. Anyone budgeting off an older number or an old blog post will be short, and at thirty users that difference is not trivial.
Pros
One flow from quote through to cash
Cons
Essentials moved up to eighty dollars per user per month
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Mabel Escobar
Managing Partner, Beacon Legal Partners
Canada·Legal·51 to 200 employees
3.0
Mar 10, 2025
LinkedIn confirmedUsed 2 or more years
The price moved up and budgets did not
The screens are dense and the terminology comes from the Navision era. New finance hires need weeks rather than days, and that training cost is real and never appears in any comparison.
Pros
Two way Excel editing that writes back to the ledger
Cons
Support routes back through the partner, who bills you
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Vanessa Eberhardt
Office Manager, Vertex Machine Works
United States·Professional services·11 to 50 employees
4.0
Feb 8, 2025
Verified userUsed 6 to 12 months
Our partner knew manufacturing properly
Power BI reads Business Central directly, so our dashboards are on live data rather than a nightly extract. Our previous ERP needed a warehouse project to answer anything.
Pros
One flow from quote through to cash
Cons
Essentials moved up to eighty dollars per user per month
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Curtis Eriksson
People Operations Lead, Summit Physio
Canada·Real estate·1 to 10 employees
3.0
Feb 6, 2025
Verified userUsed 6 to 12 months
Your partner determines the outcome
Twice yearly release waves keep the product moving and mean a testing cycle we have to staff each time. It is the right trade and it is two weeks of somebody's year.
Pros
Two way Excel editing that writes back to the ledger
Cons
Support routes back through the partner, who bills you
Ease of use
Value for money
Customer service
Functionality
Response from the vendorFeb 11, 2025
Thank you for the feedback. Business Central is delivered through our partner network and we take reports about implementation experience seriously. Please contact us with your project details so the right team can review it.
4 found this helpful
Spencer Ortiz
Operations Manager, Prairie Rose Bakery
United States·Healthcare·11 to 50 employees
2.0
Sep 12, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Customization needs an AL developer and a queue
Our first partner configured the inventory setup wrong, then put a junior on the project, then went quiet. We paid a second firm to redo most of it. Fourteen months and roughly double the budget. The software was never the problem and nobody warns you how much rides on the channel.
Pros
Dimensions that keep the chart of accounts small
Cons
Essentials moved up to eighty dollars per user per month
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 18, 2024
Thank you for the feedback. Business Central is delivered through our partner network and we take reports about implementation experience seriously. Please contact us with your project details so the right team can review it.
4 found this helpful
Wren Silva
Managing Partner, Redbrick Property Group
United States·Nonprofit·1 to 10 employees
4.0
Jul 13, 2024
Verified userUsed 2 or more years
One system from quote to cash
Purchase approvals arrive in Teams and get approved in Teams. Nobody logs into the ERP to approve a requisition, which means approvals happen the same day rather than the same week.
Pros
Low cost Team Members licence for readers and approvers
Cons
The outcome depends almost entirely on your implementation partner
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Delia Montoya
General Manager, Cedar & Vine Interiors
United States·Professional services·51 to 200 employees
5.0
Jun 24, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Eight dollar licences for everyone who only reads
Our implementation partner had done four companies in our industry and it showed. They pushed back on things we asked for that would have hurt us later. That relationship, not the software, is why this went well.
Pros
Approvals inside Teams where staff already work
Cons
Dense screens with terminology from an older era
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Jerome Doyle
Managing Partner, Harborline Supply
United States·Nonprofit·201 to 500 employees
5.0
Oct 23, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Eight dollar licences for everyone who only reads
Our finance team lives in Excel and always will. Business Central lets them pull a ledger into Excel, edit it and publish it back. Not an export, actual two way editing. That single capability ended a fight I had been having with my controller for six years.
Pros
One flow from quote through to cash
Cons
The outcome depends almost entirely on your implementation partner
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Rashid Delacroix
Operations Manager, Foundry Road Studios
United States·Construction·1 to 10 employees
1.0
Jul 4, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Implementation ran a year past the plan
Anything past configuration needs an AL developer. They are scarce and expensive and we now have a standing queue of small improvements that individually cannot justify the invoice. Two years of small useful ideas nobody will ever build.
Pros
Approvals inside Teams where staff already work
Cons
Support routes back through the partner, who bills you
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Jerome Osei
Controller, Prairie Rose Bakery
United States·Retail·11 to 50 employees
4.0
Mar 7, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Excel editing that writes back to the ledger
Dimensions mean we stopped encoding department and location into account codes. Our chart of accounts went from about eleven hundred accounts to under three hundred, and reporting by any combination is now a filter rather than a rebuild.
Pros
One flow from quote through to cash
Cons
Support routes back through the partner, who bills you
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Paige Dubois
Managing Partner, Maplewood Childcare
United States·Professional services·51 to 200 employees
3.0
Jan 20, 2025
Verified userUsed 2 or more years
The price moved up and budgets did not
Twice yearly release waves keep the product moving and mean a testing cycle we have to staff each time. It is the right trade and it is two weeks of somebody's year.
Pros
Low cost Team Members licence for readers and approvers
Cons
Support routes back through the partner, who bills you
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJan 22, 2025
We appreciate you sharing this. Release readiness is something we want to make easier and your input is useful. Your partner or account team can discuss preview environments that may reduce your testing burden.
3 found this helpful
Portia Broadbent
Owner, Willow & Ash Salons
United States·Software·51 to 200 employees
5.0
Nov 16, 2024
LinkedIn confirmedUsed 1 to 2 years
Approvals happen in Teams where people already are
Our finance team lives in Excel and always will. Business Central lets them pull a ledger into Excel, edit it and publish it back. Not an export, actual two way editing. That single capability ended a fight I had been having with my controller for six years.
Pros
Two way Excel editing that writes back to the ledger
Cons
Support routes back through the partner, who bills you
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Ophelia Pemberton
HR Manager, Northern Star Staffing
United States·Manufacturing·11 to 50 employees
3.0
Oct 4, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Release waves are good and cost you testing
Microsoft does not implement this and the variance between partners is enormous. Same software, two companies I know well, one is delighted and one spent eighteen months and rebuilt. Ask for references in your industry and actually call them, because you are buying a partner as much as a product.
Pros
Approvals inside Teams where staff already work
Cons
Essentials moved up to eighty dollars per user per month
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Ursula Alvarado
Accountant, Prairie Rose Bakery
Canada·Transport and logistics·11 to 50 employees
5.0
Sep 28, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Excel editing that writes back to the ledger
Power BI reads Business Central directly, so our dashboards are on live data rather than a nightly extract. Our previous ERP needed a warehouse project to answer anything.
Pros
Dimensions that keep the chart of accounts small
Cons
Essentials moved up to eighty dollars per user per month
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Malcolm Adeyemi
VP of Sales, Willow & Ash Salons
United States·Manufacturing·11 to 50 employees
4.0
Sep 6, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Excel editing that writes back to the ledger
Purchase approvals arrive in Teams and get approved in Teams. Nobody logs into the ERP to approve a requisition, which means approvals happen the same day rather than the same week.
Pros
Dimensions that keep the chart of accounts small
Cons
Customization needs scarce and expensive AL developers
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Margot Vance
VP of Sales, Vertex Machine Works
Other·Transport and logistics·51 to 200 employees
3.0
Jul 31, 2024
Verified userUsed 2 or more years
Your partner determines the outcome
Microsoft does not implement this and the variance between partners is enormous. Same software, two companies I know well, one is delighted and one spent eighteen months and rebuilt. Ask for references in your industry and actually call them, because you are buying a partner as much as a product.
Pros
Low cost Team Members licence for readers and approvers
Cons
Customization needs scarce and expensive AL developers
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Julius Delgado
Sales Director, Meridian Dental Group
Canada·Manufacturing·51 to 200 employees
5.0
Jun 30, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Excel editing that writes back to the ledger
Dimensions mean we stopped encoding department and location into account codes. Our chart of accounts went from about eleven hundred accounts to under three hundred, and reporting by any combination is now a filter rather than a rebuild.
Pros
Approvals inside Teams where staff already work
Cons
The outcome depends almost entirely on your implementation partner
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Andre Zhao
Head of Operations, Lantern Creative
United States·Manufacturing·11 to 50 employees
4.0
Apr 13, 2026
LinkedIn confirmedUsed 6 to 12 months
Power BI on live data without a warehouse
Our finance team lives in Excel and always will. Business Central lets them pull a ledger into Excel, edit it and publish it back. Not an export, actual two way editing. That single capability ended a fight I had been having with my controller for six years.
Pros
Low cost Team Members licence for readers and approvers
Cons
Dense screens with terminology from an older era
Ease of use
Value for money
Customer service
Functionality
2 found this helpful
Aaron Mensah
Finance Manager, Willow & Ash Salons
United States·Financial services·11 to 50 employees
4.0
Dec 29, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Excel editing that writes back to the ledger
The Team Members licence at eight dollars covers everyone who needs to look things up and approve. We have thirty one full users and about ninety Team Members. Costing all of those at the full rate would have made the project impossible.
Pros
Power BI on live data without a warehouse project
Cons
Support routes back through the partner, who bills you
United States
Canada