Verified userLinkedIn confirmedUsed less than 6 months
The price moved up and budgets did not
The screens are dense and the terminology comes from the Navision era. New finance hires need weeks rather than days, and that training cost is real and never appears in any comparison.
Pros
Two way Excel editing that writes back to the ledger
Cons
Dense screens with terminology from an older era
Ease of use
Value for money
Customer service
Functionality
44 found this helpful
Greta Rasheed
Project Manager, Redbrick Property Group
United States·Legal·1 to 10 employees
5.0
May 10, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Our partner knew manufacturing properly
Purchase approvals arrive in Teams and get approved in Teams. Nobody logs into the ERP to approve a requisition, which means approvals happen the same day rather than the same week.
Pros
Approvals inside Teams where staff already work
Cons
Essentials moved up to eighty dollars per user per month
Ease of use
Value for money
Customer service
Functionality
43 found this helpful
Percy Vaughn
Project Manager, Kestrel Analytics
Canada·Legal·1 to 10 employees
5.0
Jan 28, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Approvals happen in Teams where people already are
Purchase approvals arrive in Teams and get approved in Teams. Nobody logs into the ERP to approve a requisition, which means approvals happen the same day rather than the same week.
Pros
Two way Excel editing that writes back to the ledger
Cons
The outcome depends almost entirely on your implementation partner
Ease of use
Value for money
Customer service
Functionality
42 found this helpful
Otis Mercer
Project Manager, Fairview Veterinary
United States·Construction·1 to 10 employees
5.0
Jan 6, 2026
Verified userUsed 1 to 2 years
Approvals happen in Teams where people already are
Purchase approvals arrive in Teams and get approved in Teams. Nobody logs into the ERP to approve a requisition, which means approvals happen the same day rather than the same week.
Pros
Power BI on live data without a warehouse project
Cons
Essentials moved up to eighty dollars per user per month
Ease of use
Value for money
Customer service
Functionality
39 found this helpful
Kyle Kearney
Head of Operations, Fairview Veterinary
Canada·Healthcare·11 to 50 employees
5.0
Jan 24, 2025
Verified userUsed 6 to 12 months
Power BI on live data without a warehouse
Dimensions mean we stopped encoding department and location into account codes. Our chart of accounts went from about eleven hundred accounts to under three hundred, and reporting by any combination is now a filter rather than a rebuild.
Microsoft does not implement this and the variance between partners is enormous. Same software, two companies I know well, one is delighted and one spent eighteen months and rebuilt. Ask for references in your industry and actually call them, because you are buying a partner as much as a product.
Pros
Power BI on live data without a warehouse project
Cons
Essentials moved up to eighty dollars per user per month
Ease of use
Value for money
Customer service
Functionality
39 found this helpful
Sarah Ortiz
HR Manager, Ironwood Fabrication
Canada·Software·1 to 10 employees
4.0
Jan 29, 2026
Verified userUsed 6 to 12 months
Power BI on live data without a warehouse
Dimensions mean we stopped encoding department and location into account codes. Our chart of accounts went from about eleven hundred accounts to under three hundred, and reporting by any combination is now a filter rather than a rebuild.
Pros
Approvals inside Teams where staff already work
Cons
Dense screens with terminology from an older era
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Naomi Choi
Accountant, Northgate Logistics
United States·Ecommerce·1 to 10 employees
5.0
Jun 22, 2025
Verified userUsed 2 or more years
Eight dollar licences for everyone who only reads
Quote to order to shipment to invoice to cash is one flow in one system. We were running the quote in a CRM, the order in a spreadsheet and the invoice in accounting, and reconciling all three.
Our finance team lives in Excel and always will. Business Central lets them pull a ledger into Excel, edit it and publish it back. Not an export, actual two way editing. That single capability ended a fight I had been having with my controller for six years.
Pros
One flow from quote through to cash
Cons
Dense screens with terminology from an older era
Ease of use
Value for money
Customer service
Functionality
36 found this helpful
Sofia Jenkins
Practice Manager, Copper Mountain Brewing
Canada·Legal·11 to 50 employees
3.0
Apr 28, 2025
Verified userUsed 6 to 12 months
Dense screens and old terminology
Microsoft does not implement this and the variance between partners is enormous. Same software, two companies I know well, one is delighted and one spent eighteen months and rebuilt. Ask for references in your industry and actually call them, because you are buying a partner as much as a product.
Twice yearly release waves keep the product moving and mean a testing cycle we have to staff each time. It is the right trade and it is two weeks of somebody's year.
Pros
One flow from quote through to cash
Cons
Support routes back through the partner, who bills you
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 14, 2024
Thank you for the feedback. Business Central is delivered through our partner network and we take reports about implementation experience seriously. Please contact us with your project details so the right team can review it.
36 found this helpful
Callum Broadbent
Sales Director, Granite Peak Roofing
United States·Education·1 to 10 employees
2.0
Sep 10, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Our first partner nearly sank the project
Anything past configuration needs an AL developer. They are scarce and expensive and we now have a standing queue of small improvements that individually cannot justify the invoice. Two years of small useful ideas nobody will ever build.
Pros
Two way Excel editing that writes back to the ledger
Cons
The outcome depends almost entirely on your implementation partner
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 20, 2025
Thank you for the feedback. Business Central is delivered through our partner network and we take reports about implementation experience seriously. Please contact us with your project details so the right team can review it.
35 found this helpful
Carmen Kowalski
Founder, Sandbar Hospitality
United States·Marketing·201 to 500 employees
5.0
Feb 5, 2025
Used 1 to 2 years
Dimensions ended our chart of accounts sprawl
Our finance team lives in Excel and always will. Business Central lets them pull a ledger into Excel, edit it and publish it back. Not an export, actual two way editing. That single capability ended a fight I had been having with my controller for six years.
Pros
Dimensions that keep the chart of accounts small
Cons
Customization needs scarce and expensive AL developers
Ease of use
Value for money
Customer service
Functionality
35 found this helpful
Isaac Donnelly
VP of Sales, Copper Mountain Brewing
United States·Nonprofit·51 to 200 employees
4.0
Sep 11, 2024
LinkedIn confirmedUsed 1 to 2 years
Eight dollar licences for everyone who only reads
Purchase approvals arrive in Teams and get approved in Teams. Nobody logs into the ERP to approve a requisition, which means approvals happen the same day rather than the same week.
Pros
Low cost Team Members licence for readers and approvers
Cons
Customization needs scarce and expensive AL developers
Ease of use
Value for money
Customer service
Functionality
35 found this helpful
Farida Yoon
Head of Operations, Falcon Ridge Landscaping
United States·Nonprofit·51 to 200 employees
4.0
Mar 25, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Our partner knew manufacturing properly
Our implementation partner had done four companies in our industry and it showed. They pushed back on things we asked for that would have hurt us later. That relationship, not the software, is why this went well.
Pros
Two way Excel editing that writes back to the ledger
Cons
The outcome depends almost entirely on your implementation partner
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Oscar Oyelaran
Owner, Vertex Machine Works
United States·Ecommerce·201 to 500 employees
5.0
Sep 7, 2024
LinkedIn confirmedUsed 6 to 12 months
Dimensions ended our chart of accounts sprawl
Power BI reads Business Central directly, so our dashboards are on live data rather than a nightly extract. Our previous ERP needed a warehouse project to answer anything.
Pros
Power BI on live data without a warehouse project
Cons
Support routes back through the partner, who bills you
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Nathaniel Acheson
Operations Manager, Beacon Legal Partners
United States·Marketing·51 to 200 employees
4.0
Apr 21, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Dimensions ended our chart of accounts sprawl
Quote to order to shipment to invoice to cash is one flow in one system. We were running the quote in a CRM, the order in a spreadsheet and the invoice in accounting, and reconciling all three.
Pros
One flow from quote through to cash
Cons
Dense screens with terminology from an older era
Ease of use
Value for money
Customer service
Functionality
33 found this helpful
Erin Petrov
Owner, Cedar & Vine Interiors
United States·Retail·1 to 10 employees
2.0
Nov 3, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Implementation ran a year past the plan
When something breaks, Microsoft routes you to your partner and the partner bills you. For an issue that turned out to be a platform bug, I paid consultancy hours to have it diagnosed and reported. That model is hard to accept.
Pros
Two way Excel editing that writes back to the ledger
Thank you for the feedback. Business Central is delivered through our partner network and we take reports about implementation experience seriously. Please contact us with your project details so the right team can review it.
33 found this helpful
Theo Castillo
Sales Director, Tidewater Marine Services
Canada·Professional services·1 to 10 employees
5.0
Jun 11, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Excel editing that writes back to the ledger
Dimensions mean we stopped encoding department and location into account codes. Our chart of accounts went from about eleven hundred accounts to under three hundred, and reporting by any combination is now a filter rather than a rebuild.
Pros
One flow from quote through to cash
Cons
The outcome depends almost entirely on your implementation partner
Ease of use
Value for money
Customer service
Functionality
32 found this helpful
Yara Kaminski
People Operations Lead, Fairview Veterinary
Canada·Hospitality·1 to 10 employees
2.0
Aug 2, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Our first partner nearly sank the project
Anything past configuration needs an AL developer. They are scarce and expensive and we now have a standing queue of small improvements that individually cannot justify the invoice. Two years of small useful ideas nobody will ever build.
United States
Canada