United States·Financial services·11 to 50 employees
5.0
Dec 13, 2025
Used 6 to 12 months
Our reps stopped keeping a side spreadsheet
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Genuinely capable at nine dollars per user per month
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Yara Valentine
HR Manager, Beacon Legal Partners
United States·Nonprofit·51 to 200 employees
5.0
Nov 30, 2025
Verified userUsed 6 to 12 months
Sequences on Pro paid for the upgrade
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
Built in phone with automatic call logging and recording
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Daniel Donnelly
Studio Director, Foundry Road Studios
United States·Software·1 to 10 employees
5.0
Oct 23, 2025
Verified userUsed 1 to 2 years
Set up without an administrator
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
Built in phone with automatic call logging and recording
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Denise Tillman
HR Manager, Falcon Ridge Landscaping
United States·Manufacturing·11 to 50 employees
4.0
Apr 16, 2025
LinkedIn confirmedUsed less than 6 months
Set up without an administrator
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
AI contact and deal scoring that proves accurate over time
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Meredith Tanaka
Managing Partner, Kestrel Analytics
Canada·Education·1 to 10 employees
4.0
Jan 13, 2025
Verified userUsed 2 or more years
Set up without an administrator
Nine dollars per user per month for pipeline management, email sync, scoring and automation is a price I did not have to justify to anyone. We ran Salesforce at a previous company for roughly fifteen times that and used about the same amount of it.
Pros
Genuinely capable at nine dollars per user per month
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Meredith Guerrero
General Manager, Copper Mountain Brewing
United States·Healthcare·51 to 200 employees
3.0
Nov 14, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Better if you run other Freshworks products
Growth at nine dollars is genuinely usable and everything I actually wanted was on Pro at thirty nine. Sequences, multiple pipelines and territory management are all up there. That is more than four times the price and you should plan against Pro rather than the headline.
Pros
Built in phone with automatic call logging and recording
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 24, 2024
Thank you for the feedback and we are sorry about the response time on your ticket. That is not the standard we aim for. Please reply to your ticket requesting escalation and it will be routed to a senior engineer.
4 found this helpful
Valerie Villanueva
Controller, Foundry Road Studios
United States·Marketing·1 to 10 employees
1.0
Oct 9, 2024
Verified userLinkedIn confirmedUsed 2 or more years
An import created duplicates we cleaned for weeks
Our contact import created a few hundred duplicates because the matching rules are not obvious and there is no dry run. We spent the better part of three weeks cleaning it up in the middle of a quarter. Test on a small file first.
Pros
Real free tier for up to three users
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Priya Jenkins
HR Manager, Hillcrest Family Clinic
United States·Ecommerce·11 to 50 employees
5.0
Aug 14, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Calls log themselves against the record
Sequences arrived when we moved to Pro and our follow up stopped depending on whether a rep remembered. Reply rates went up measurably in the first quarter, which is the only reason I could justify the jump in price.
Pros
Real free tier for up to three users
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
4 found this helpful
Danielle Vaughn
Finance Manager, Clearview Windows
United States·Software·51 to 200 employees
4.0
May 25, 2026
LinkedIn confirmedUsed 6 to 12 months
Our reps stopped keeping a side spreadsheet
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
Real free tier for up to three users
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Preston Menon
Operations Manager, Trailhead Bicycles
United States·Healthcare·11 to 50 employees
2.0
May 4, 2026
Verified userUsed 1 to 2 years
Support is the weak point by a distance
Response times depend heavily on when you raise the ticket. Raise it in the US afternoon and you wait. There is no phone line that gets you a person quickly on our plan, which for a system the sales team depends on is a real gap.
Pros
Genuinely capable at nine dollars per user per month
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Pablo Jefferson
Head of Operations, Aurora Print House
United States·Legal·500+ employees
3.0
Apr 2, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Reporting is good rather than deep
Reports cover pipeline, activity and forecasting well. Anything cohort based or unusual means exporting. For our sales manager it is enough and our finance lead builds his own in a spreadsheet.
Pros
Real free tier for up to three users
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Kirsten Tran
People Operations Lead, Sandbar Hospitality
Canada·Marketing·1 to 10 employees
4.0
Dec 18, 2025
Verified userUsed 6 to 12 months
Free tier ran our first year
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
Built in phone with automatic call logging and recording
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Everett Okafor
Controller, Clearview Windows
Canada·Professional services·1 to 10 employees
3.0
Nov 29, 2025
Used 1 to 2 years
Reporting is good rather than deep
It is clearly designed assuming you might also run Freshdesk. We do, and support tickets appearing on the customer record is genuinely useful. If you do not, you will occasionally hit a feature that half assumes you do.
Pros
Built in phone with automatic call logging and recording
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Tobias Dubois
Managing Partner, Granite Peak Roofing
Canada·Financial services·11 to 50 employees
3.0
Nov 21, 2025
Verified userUsed 1 to 2 years
Reporting is good rather than deep
Growth at nine dollars is genuinely usable and everything I actually wanted was on Pro at thirty nine. Sequences, multiple pipelines and territory management are all up there. That is more than four times the price and you should plan against Pro rather than the headline.
Pros
Real free tier for up to three users
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Caleb Rowan
Operations Manager, Tidewater Marine Services
United States·Retail·51 to 200 employees
5.0
Sep 22, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Lead scoring that turned out to be right
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
Real free tier for up to three users
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Tomas Silva
General Manager, Silverbirch Accounting
United States·Healthcare·11 to 50 employees
5.0
Sep 4, 2025
Verified userLinkedIn confirmedUsed 2 or more years
The phone being built in changed our day
Nine dollars per user per month for pipeline management, email sync, scoring and automation is a price I did not have to justify to anyone. We ran Salesforce at a previous company for roughly fifteen times that and used about the same amount of it.
Pros
AI contact and deal scoring that proves accurate over time
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Callum Crane
Managing Partner, Bluewater Consulting
United States·Hospitality·51 to 200 employees
5.0
Jul 17, 2025
LinkedIn confirmedUsed 2 or more years
Calls log themselves against the record
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
Two way email sync that keeps full context on the deal
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Halima Goodwin
Finance Manager, Lantern Creative
Canada·Professional services·1 to 10 employees
5.0
Jun 11, 2025
Used less than 6 months
Free tier ran our first year
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Configurable by a sales manager without an administrator
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Miguel Radcliffe
Finance Manager, Willow & Ash Salons
United States·Financial services·11 to 50 employees
5.0
Feb 6, 2025
LinkedIn confirmedUsed 6 to 12 months
Nine dollars for something this capable
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
Genuinely capable at nine dollars per user per month
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
3 found this helpful
Trisha Ainsworth
VP of Sales, Summit Physio
United States·Construction·201 to 500 employees
5.0
Jan 6, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
The phone being built in changed our day
Sequences arrived when we moved to Pro and our follow up stopped depending on whether a rep remembered. Reply rates went up measurably in the first quarter, which is the only reason I could justify the jump in price.
Pros
Built in phone with automatic call logging and recording
Cons
The step from Growth to Pro is more than four times the price
United States
Canada