Verified userLinkedIn confirmedUsed 2 or more years
Time zone decides your response time
Response times depend heavily on when you raise the ticket. Raise it in the US afternoon and you wait. There is no phone line that gets you a person quickly on our plan, which for a system the sales team depends on is a real gap.
Pros
Real free tier for up to three users
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 10, 2024
Thank you for the feedback and we are sorry about the response time on your ticket. That is not the standard we aim for. Please reply to your ticket requesting escalation and it will be routed to a senior engineer.
42 found this helpful
Kyle Ibarra
Operations Manager, Maplewood Childcare
United States·Ecommerce·11 to 50 employees
3.0
Oct 22, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Reporting is good rather than deep
Growth at nine dollars is genuinely usable and everything I actually wanted was on Pro at thirty nine. Sequences, multiple pipelines and territory management are all up there. That is more than four times the price and you should plan against Pro rather than the headline.
Pros
Configurable by a sales manager without an administrator
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
40 found this helpful
Mabel Winters
Head of Operations, Willow & Ash Salons
Canada·Ecommerce·1 to 10 employees
5.0
Jul 4, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Nine dollars for something this capable
Nine dollars per user per month for pipeline management, email sync, scoring and automation is a price I did not have to justify to anyone. We ran Salesforce at a previous company for roughly fifteen times that and used about the same amount of it.
Pros
Configurable by a sales manager without an administrator
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
39 found this helpful
Brendan Ferreira
Operations Manager, Sandbar Hospitality
United States·Healthcare·1 to 10 employees
5.0
Dec 14, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Lead scoring that turned out to be right
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
Built in phone with automatic call logging and recording
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Talia Espinoza
Project Manager, Cedar & Vine Interiors
United States·Healthcare·51 to 200 employees
5.0
Nov 23, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Sequences on Pro paid for the upgrade
Sequences arrived when we moved to Pro and our follow up stopped depending on whether a rep remembered. Reply rates went up measurably in the first quarter, which is the only reason I could justify the jump in price.
Pros
Configurable by a sales manager without an administrator
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Joelle Winters
General Manager, Hillcrest Family Clinic
United States·Healthcare·11 to 50 employees
5.0
Oct 15, 2024
LinkedIn confirmedUsed 6 to 12 months
Set up without an administrator
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Two way email sync that keeps full context on the deal
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
38 found this helpful
Bethany Winters
Controller, Foundry Road Studios
United States·Manufacturing·11 to 50 employees
4.0
Dec 22, 2025
Verified userUsed less than 6 months
Nine dollars for something this capable
Nine dollars per user per month for pipeline management, email sync, scoring and automation is a price I did not have to justify to anyone. We ran Salesforce at a previous company for roughly fifteen times that and used about the same amount of it.
Pros
Two way email sync that keeps full context on the deal
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
37 found this helpful
Omar Cisneros
Founder, Redbrick Property Group
United States·Education·1 to 10 employees
4.0
Jun 17, 2025
LinkedIn confirmedUsed 2 or more years
The phone being built in changed our day
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Real free tier for up to three users
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
37 found this helpful
Gwen Bernard
Sales Director, Kestrel Analytics
United States·Education·51 to 200 employees
4.0
May 3, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Set up without an administrator
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
Real free tier for up to three users
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
37 found this helpful
Nathaniel Castillo
Chief of Staff, Redbrick Property Group
Canada·Retail·11 to 50 employees
5.0
Oct 15, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Our reps stopped keeping a side spreadsheet
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
AI contact and deal scoring that proves accurate over time
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
37 found this helpful
Trevor Ishikawa
Accountant, Aurora Print House
United States·Education·11 to 50 employees
5.0
Apr 28, 2026
Verified userUsed 2 or more years
Sequences on Pro paid for the upgrade
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
AI contact and deal scoring that proves accurate over time
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
35 found this helpful
Nadia Ogilvie
HR Manager, Aurora Print House
United States·Retail·51 to 200 employees
5.0
Mar 5, 2026
Verified userUsed 2 or more years
Calls log themselves against the record
We ran the free tier with three users for our first year and it was a real product rather than a teaser. We upgraded when we hired a fourth rep, which is exactly how a free tier should work.
Pros
Real free tier for up to three users
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Mireille Lambert
People Operations Lead, Hillcrest Family Clinic
United States·Manufacturing·500+ employees
5.0
Jan 2, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Calls log themselves against the record
Nine dollars per user per month for pipeline management, email sync, scoring and automation is a price I did not have to justify to anyone. We ran Salesforce at a previous company for roughly fifteen times that and used about the same amount of it.
Pros
Built in phone with automatic call logging and recording
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Everett Haddad
Managing Partner, Harborline Supply
Other·Professional services·51 to 200 employees
4.0
Sep 9, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Our reps stopped keeping a side spreadsheet
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
Genuinely capable at nine dollars per user per month
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Preston Pemberton
Studio Director, Willow & Ash Salons
Canada·Transport and logistics·1 to 10 employees
4.0
Apr 6, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Our reps stopped keeping a side spreadsheet
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
Two way email sync that keeps full context on the deal
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Paige Gallardo
Practice Manager, Trailhead Bicycles
Canada·Construction·1 to 10 employees
4.0
Jan 21, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Free tier ran our first year
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
Real free tier for up to three users
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
34 found this helpful
Ravi Haugen
Chief of Staff, Prairie Rose Bakery
United States·Nonprofit·1 to 10 employees
5.0
Jun 29, 2026
Verified userUsed 1 to 2 years
Our reps stopped keeping a side spreadsheet
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
Built in phone with automatic call logging and recording
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
32 found this helpful
Halima Jenkins
Owner, Ironwood Fabrication
Canada·Hospitality·201 to 500 employees
5.0
Nov 29, 2024
Used 1 to 2 years
The phone being built in changed our day
Two way email sync means the whole thread sits on the deal and any of us can pick up a conversation. Handover between our SDR and the closer stopped losing context.
Pros
Configurable by a sales manager without an administrator
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
32 found this helpful
Brendan Reyes
Project Manager, Maplewood Childcare
Canada·Transport and logistics·201 to 500 employees
1.0
Nov 4, 2024
Used 6 to 12 months
Support is the weak point by a distance
Response times depend heavily on when you raise the ticket. Raise it in the US afternoon and you wait. There is no phone line that gets you a person quickly on our plan, which for a system the sales team depends on is a real gap.
Pros
Real free tier for up to three users
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
32 found this helpful
Liam Nascimento
General Manager, Bluewater Consulting
United States·Transport and logistics·1 to 10 employees
4.0
Jun 22, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Our reps stopped keeping a side spreadsheet
We ran the free tier with three users for our first year and it was a real product rather than a teaser. We upgraded when we hired a fourth rep, which is exactly how a free tier should work.
Pros
AI contact and deal scoring that proves accurate over time
United States
Canada