United States·Professional services·51 to 200 employees
4.0
Mar 4, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Calls log themselves against the record
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
Genuinely capable at nine dollars per user per month
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Samuel Hollis
Chief of Staff, Beacon Legal Partners
Canada·Manufacturing·1 to 10 employees
5.0
Jul 31, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Nine dollars for something this capable
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
Two way email sync that keeps full context on the deal
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
30 found this helpful
Rebecca Ferreira
Founder, Cedar & Vine Interiors
United States·Manufacturing·51 to 200 employees
4.0
Apr 11, 2026
Used 1 to 2 years
Set up without an administrator
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
Real free tier for up to three users
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Halima Valentine
Project Manager, Beacon Legal Partners
Other·Manufacturing·1 to 10 employees
5.0
Dec 28, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Our reps stopped keeping a side spreadsheet
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Two way email sync that keeps full context on the deal
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Rachel Tran
Head of Operations, Fairview Veterinary
United States·Manufacturing·11 to 50 employees
3.0
Oct 31, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Marketing automation is thin
It is clearly designed assuming you might also run Freshdesk. We do, and support tickets appearing on the customer record is genuinely useful. If you do not, you will occasionally hit a feature that half assumes you do.
Pros
Real free tier for up to three users
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Zara Choi
Studio Director, Lantern Creative
United States·Manufacturing·1 to 10 employees
5.0
Sep 22, 2025
Verified userUsed 1 to 2 years
Our reps stopped keeping a side spreadsheet
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
Two way email sync that keeps full context on the deal
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Iris Goldberg
Sales Director, Foundry Road Studios
Canada·Retail·1 to 10 employees
5.0
Aug 25, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Our reps stopped keeping a side spreadsheet
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Real free tier for up to three users
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Grace Nasser
Bookkeeper, Meridian Dental Group
United States·Ecommerce·11 to 50 employees
5.0
Aug 11, 2025
Verified userUsed 1 to 2 years
Free tier ran our first year
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
Genuinely capable at nine dollars per user per month
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Wesley Menon
General Manager, Granite Peak Roofing
United States·Marketing·1 to 10 employees
4.0
Oct 16, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Our reps stopped keeping a side spreadsheet
Sequences arrived when we moved to Pro and our follow up stopped depending on whether a rep remembered. Reply rates went up measurably in the first quarter, which is the only reason I could justify the jump in price.
Pros
Genuinely capable at nine dollars per user per month
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
29 found this helpful
Jonathan Okonkwo
Bookkeeper, Granite Peak Roofing
Canada·Hospitality·1 to 10 employees
4.0
Jul 1, 2025
Verified userUsed less than 6 months
Nine dollars for something this capable
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
Configurable by a sales manager without an administrator
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Beatriz Flanagan
VP of Sales, Sandbar Hospitality
United States·Hospitality·201 to 500 employees
4.0
Dec 29, 2024
LinkedIn confirmedUsed less than 6 months
Nine dollars for something this capable
Sequences arrived when we moved to Pro and our follow up stopped depending on whether a rep remembered. Reply rates went up measurably in the first quarter, which is the only reason I could justify the jump in price.
Pros
Two way email sync that keeps full context on the deal
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Franklin Moreau
HR Manager, Coastline Outfitters
United States·Legal·1 to 10 employees
5.0
Sep 27, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Our reps stopped keeping a side spreadsheet
Nine dollars per user per month for pipeline management, email sync, scoring and automation is a price I did not have to justify to anyone. We ran Salesforce at a previous company for roughly fifteen times that and used about the same amount of it.
Pros
Configurable by a sales manager without an administrator
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Patrick Abbott
HR Manager, Silverbirch Accounting
United States·Legal·51 to 200 employees
4.0
Aug 26, 2024
LinkedIn confirmedUsed less than 6 months
Our reps stopped keeping a side spreadsheet
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
Genuinely capable at nine dollars per user per month
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Marisol Novak
Accountant, Meridian Dental Group
United States·Manufacturing·51 to 200 employees
5.0
Aug 9, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Set up without an administrator
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
Genuinely capable at nine dollars per user per month
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Yusuf Forsythe
Studio Director, Clearview Windows
United States·Hospitality·1 to 10 employees
3.0
Oct 18, 2025
LinkedIn confirmedUsed 2 or more years
Reporting is good rather than deep
Growth at nine dollars is genuinely usable and everything I actually wanted was on Pro at thirty nine. Sequences, multiple pipelines and territory management are all up there. That is more than four times the price and you should plan against Pro rather than the headline.
Pros
Built in phone with automatic call logging and recording
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 25, 2025
Thank you for the feedback and we are sorry about the response time on your ticket. That is not the standard we aim for. Please reply to your ticket requesting escalation and it will be routed to a senior engineer.
25 found this helpful
Daniel Hollis
Office Manager, Beacon Legal Partners
Canada·Construction·51 to 200 employees
3.0
Dec 19, 2024
Used 6 to 12 months
Reporting is good rather than deep
The marketing side is basic list email and simple journeys. Next to a real marketing platform it is not a comparison, and we run Mailchimp alongside it.
Pros
Configurable by a sales manager without an administrator
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
Response from the vendorDec 31, 2024
Thank you for the feedback and we are sorry about the response time on your ticket. That is not the standard we aim for. Please reply to your ticket requesting escalation and it will be routed to a senior engineer.
25 found this helpful
Katya Donovan
Practice Manager, Lantern Creative
Canada·Legal·51 to 200 employees
4.0
Sep 23, 2024
Verified userLinkedIn confirmedUsed 2 or more years
The phone being built in changed our day
Sequences arrived when we moved to Pro and our follow up stopped depending on whether a rep remembered. Reply rates went up measurably in the first quarter, which is the only reason I could justify the jump in price.
Pros
Configurable by a sales manager without an administrator
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Ulises Quigley
Head of Operations, Coastline Outfitters
United States·Transport and logistics·51 to 200 employees
3.0
Feb 21, 2025
Used less than 6 months
Reporting is good rather than deep
Growth at nine dollars is genuinely usable and everything I actually wanted was on Pro at thirty nine. Sequences, multiple pipelines and territory management are all up there. That is more than four times the price and you should plan against Pro rather than the headline.
Pros
Genuinely capable at nine dollars per user per month
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
Response from the vendorFeb 27, 2025
Thank you for the feedback and we are sorry about the response time on your ticket. That is not the standard we aim for. Please reply to your ticket requesting escalation and it will be routed to a senior engineer.
24 found this helpful
Freya Moreau
Chief of Staff, Foundry Road Studios
United States·Real estate·1 to 10 employees
3.0
Oct 12, 2024
Verified userUsed 1 to 2 years
The jump from Growth to Pro is steep
It is clearly designed assuming you might also run Freshdesk. We do, and support tickets appearing on the customer record is genuinely useful. If you do not, you will occasionally hit a feature that half assumes you do.
Pros
Configurable by a sales manager without an administrator
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 21, 2024
Thank you for the feedback and we are sorry about the response time on your ticket. That is not the standard we aim for. Please reply to your ticket requesting escalation and it will be routed to a senior engineer.
24 found this helpful
Margot Yates
Sales Director, Maplewood Childcare
United States·Ecommerce·1 to 10 employees
4.0
Aug 11, 2024
Verified userUsed 2 or more years
Set up without an administrator
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
Configurable by a sales manager without an administrator
Cons
Marketing automation is thin next to a dedicated tool
United States
Canada