Nine dollars per user per month for pipeline management, email sync, scoring and automation is a price I did not have to justify to anyone. We ran Salesforce at a previous company for roughly fifteen times that and used about the same amount of it.
Pros
Real free tier for up to three users
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Rosa Emerson
Operations Manager, Northern Star Staffing
United States·Transport and logistics·1 to 10 employees
4.0
Jun 2, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Calls log themselves against the record
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
Two way email sync that keeps full context on the deal
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Rachel Osei
Controller, Lantern Creative
United States·Construction·11 to 50 employees
5.0
Feb 4, 2025
LinkedIn confirmedUsed 6 to 12 months
Set up without an administrator
Two way email sync means the whole thread sits on the deal and any of us can pick up a conversation. Handover between our SDR and the closer stopped losing context.
Pros
Built in phone with automatic call logging and recording
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Preston Grant
Accountant, Northgate Logistics
United States·Marketing·1 to 10 employees
4.0
Dec 22, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Lead scoring that turned out to be right
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
Real free tier for up to three users
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Julia Jorgensen
Founder, Prairie Rose Bakery
United States·Transport and logistics·1 to 10 employees
4.0
Apr 7, 2026
Verified userUsed less than 6 months
Sequences on Pro paid for the upgrade
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
Built in phone with automatic call logging and recording
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Jamal Boucher
Controller, Harborline Supply
Canada·Real estate·1 to 10 employees
2.0
Feb 7, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Support is the weak point by a distance
First response took two days and asked me to restate the problem I had already described in detail. When we finally reached a technical person they were good. Getting there took a week on an issue that was blocking our team.
Pros
Configurable by a sales manager without an administrator
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
Response from the vendorFeb 13, 2026
Thank you for the feedback and we are sorry about the response time on your ticket. That is not the standard we aim for. Please reply to your ticket requesting escalation and it will be routed to a senior engineer.
9 found this helpful
Yosef Tran
Chief of Staff, Trailhead Bicycles
United States·Real estate·1 to 10 employees
3.0
Nov 5, 2025
LinkedIn confirmedUsed 1 to 2 years
Better if you run other Freshworks products
The marketing side is basic list email and simple journeys. Next to a real marketing platform it is not a comparison, and we run Mailchimp alongside it.
Pros
Built in phone with automatic call logging and recording
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 17, 2025
Thank you for the feedback and we are sorry about the response time on your ticket. That is not the standard we aim for. Please reply to your ticket requesting escalation and it will be routed to a senior engineer.
9 found this helpful
Anika Dupont
Accountant, Cedar & Vine Interiors
Canada·Real estate·500+ employees
4.0
Sep 11, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Sequences on Pro paid for the upgrade
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
Genuinely capable at nine dollars per user per month
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Victor Ellsworth
VP of Sales, Northgate Logistics
United States·Professional services·201 to 500 employees
4.0
Sep 5, 2025
Used 2 or more years
Calls log themselves against the record
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
Real free tier for up to three users
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Ulises Lockhart
HR Manager, Ironwood Fabrication
United States·Software·51 to 200 employees
4.0
Sep 4, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Nine dollars for something this capable
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Real free tier for up to three users
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Ian Jefferson
Controller, Meridian Dental Group
United States·Marketing·11 to 50 employees
3.0
Sep 2, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Marketing automation is thin
The marketing side is basic list email and simple journeys. Next to a real marketing platform it is not a comparison, and we run Mailchimp alongside it.
Pros
AI contact and deal scoring that proves accurate over time
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Adrian Zielinski
Project Manager, Redbrick Property Group
United States·Financial services·1 to 10 employees
5.0
Aug 31, 2025
Verified userUsed 6 to 12 months
Sequences on Pro paid for the upgrade
Nine dollars per user per month for pipeline management, email sync, scoring and automation is a price I did not have to justify to anyone. We ran Salesforce at a previous company for roughly fifteen times that and used about the same amount of it.
Pros
AI contact and deal scoring that proves accurate over time
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Emmett Abbott
Office Manager, Granite Peak Roofing
United States·Transport and logistics·500+ employees
4.0
Jun 8, 2025
LinkedIn confirmedUsed 1 to 2 years
Sequences on Pro paid for the upgrade
We ran the free tier with three users for our first year and it was a real product rather than a teaser. We upgraded when we hired a fourth rep, which is exactly how a free tier should work.
Pros
Configurable by a sales manager without an administrator
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Paige Jimenez
Office Manager, Ironwood Fabrication
United States·Construction·51 to 200 employees
5.0
Aug 31, 2024
Verified userUsed 2 or more years
Sequences on Pro paid for the upgrade
Two way email sync means the whole thread sits on the deal and any of us can pick up a conversation. Handover between our SDR and the closer stopped losing context.
Pros
Two way email sync that keeps full context on the deal
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Bruno Donovan
Director of Finance, Bluewater Consulting
Other·Professional services·11 to 50 employees
4.0
Aug 22, 2025
LinkedIn confirmedUsed 6 to 12 months
Set up without an administrator
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
Two way email sync that keeps full context on the deal
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Gordon Broadbent
Operations Manager, Redbrick Property Group
United States·Legal·1 to 10 employees
5.0
Jun 27, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Calls log themselves against the record
Nine dollars per user per month for pipeline management, email sync, scoring and automation is a price I did not have to justify to anyone. We ran Salesforce at a previous company for roughly fifteen times that and used about the same amount of it.
Pros
Real free tier for up to three users
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Harold Jenkins
Accountant, Kestrel Analytics
Canada·Real estate·11 to 50 employees
3.0
May 8, 2025
Verified userUsed less than 6 months
Reporting is good rather than deep
It is clearly designed assuming you might also run Freshdesk. We do, and support tickets appearing on the customer record is genuinely useful. If you do not, you will occasionally hit a feature that half assumes you do.
Pros
AI contact and deal scoring that proves accurate over time
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Selena Farouk
Sales Director, Vertex Machine Works
United States·Accounting·201 to 500 employees
3.0
Apr 7, 2025
LinkedIn confirmedUsed 2 or more years
Marketing automation is thin
Reports cover pipeline, activity and forecasting well. Anything cohort based or unusual means exporting. For our sales manager it is enough and our finance lead builds his own in a spreadsheet.
Pros
Two way email sync that keeps full context on the deal
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
Response from the vendorApr 10, 2025
Thank you for the feedback and we are sorry about the response time on your ticket. That is not the standard we aim for. Please reply to your ticket requesting escalation and it will be routed to a senior engineer.
8 found this helpful
Julia Pyne
Owner, Foundry Road Studios
United States·Legal·11 to 50 employees
4.0
Oct 25, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Sequences on Pro paid for the upgrade
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
Configurable by a sales manager without an administrator
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
8 found this helpful
Rashid Jorgensen
Managing Partner, Willow & Ash Salons
United States·Legal·1 to 10 employees
4.0
Aug 10, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
The phone being built in changed our day
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
Built in phone with automatic call logging and recording
Cons
Marketing automation is thin next to a dedicated tool
Canada
United States