Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
AI contact and deal scoring that proves accurate over time
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Denise Chaudhary
Chief of Staff, Sandbar Hospitality
Canada·Retail·1 to 10 employees
4.0
Jul 23, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Lead scoring that turned out to be right
Nine dollars per user per month for pipeline management, email sync, scoring and automation is a price I did not have to justify to anyone. We ran Salesforce at a previous company for roughly fifteen times that and used about the same amount of it.
Pros
Real free tier for up to three users
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Rosa Donovan
Chief of Staff, Cedar & Vine Interiors
United States·Hospitality·1 to 10 employees
5.0
Jun 29, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Sequences on Pro paid for the upgrade
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
Real free tier for up to three users
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Celeste Zhao
Accountant, Clearview Windows
Canada·Transport and logistics·11 to 50 employees
4.0
Jul 2, 2026
Verified userUsed 1 to 2 years
Nine dollars for something this capable
Sequences arrived when we moved to Pro and our follow up stopped depending on whether a rep remembered. Reply rates went up measurably in the first quarter, which is the only reason I could justify the jump in price.
Pros
Real free tier for up to three users
Cons
The step from Growth to Pro is more than four times the price
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Emilio Bell
General Manager, Hillcrest Family Clinic
United States·Marketing·1 to 10 employees
5.0
Apr 23, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Set up without an administrator
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
Genuinely capable at nine dollars per user per month
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Priya Hendricks
Studio Director, Summit Physio
United States·Healthcare·201 to 500 employees
2.0
Oct 18, 2024
Verified userUsed 2 or more years
Support is the weak point by a distance
Our contact import created a few hundred duplicates because the matching rules are not obvious and there is no dry run. We spent the better part of three weeks cleaning it up in the middle of a quarter. Test on a small file first.
Pros
Real free tier for up to three users
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Fiona Abbott
Accountant, Kestrel Analytics
United States·Marketing·1 to 10 employees
5.0
Oct 6, 2024
Verified userUsed 2 or more years
Nine dollars for something this capable
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
Configurable by a sales manager without an administrator
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Ravi Nowak
Project Manager, Lantern Creative
United States·Nonprofit·11 to 50 employees
4.0
May 12, 2026
Verified userLinkedIn confirmedUsed 2 or more years
The phone being built in changed our day
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
Real free tier for up to three users
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Kendra Acheson
Project Manager, Lantern Creative
United States·Healthcare·11 to 50 employees
5.0
Oct 24, 2025
LinkedIn confirmedUsed 2 or more years
Nine dollars for something this capable
Two way email sync means the whole thread sits on the deal and any of us can pick up a conversation. Handover between our SDR and the closer stopped losing context.
Pros
Genuinely capable at nine dollars per user per month
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Jorge Rasheed
Founder, Hillcrest Family Clinic
United States·Marketing·201 to 500 employees
4.0
Oct 7, 2025
Verified userUsed 6 to 12 months
The phone being built in changed our day
Nine dollars per user per month for pipeline management, email sync, scoring and automation is a price I did not have to justify to anyone. We ran Salesforce at a previous company for roughly fifteen times that and used about the same amount of it.
Pros
AI contact and deal scoring that proves accurate over time
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Halima Haugen
Studio Director, Granite Peak Roofing
United States·Healthcare·11 to 50 employees
2.0
Sep 6, 2025
Verified userUsed 1 to 2 years
Time zone decides your response time
Response times depend heavily on when you raise the ticket. Raise it in the US afternoon and you wait. There is no phone line that gets you a person quickly on our plan, which for a system the sales team depends on is a real gap.
Pros
Configurable by a sales manager without an administrator
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Gregory Okafor
General Manager, Meridian Dental Group
United States·Ecommerce·1 to 10 employees
5.0
Aug 27, 2025
Verified userUsed less than 6 months
Our reps stopped keeping a side spreadsheet
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
Genuinely capable at nine dollars per user per month
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Halima Quigley
VP of Sales, Blackstone Contracting
United States·Ecommerce·1 to 10 employees
4.0
Jul 16, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Lead scoring that turned out to be right
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Genuinely capable at nine dollars per user per month
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Renee Gallagher
Bookkeeper, Clearview Windows
United States·Manufacturing·11 to 50 employees
5.0
May 16, 2025
Verified userUsed 2 or more years
Lead scoring that turned out to be right
We ran the free tier with three users for our first year and it was a real product rather than a teaser. We upgraded when we hired a fourth rep, which is exactly how a free tier should work.
Pros
Two way email sync that keeps full context on the deal
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Yusuf Bell
People Operations Lead, Beacon Legal Partners
Canada·Software·1 to 10 employees
4.0
Mar 28, 2025
Used 1 to 2 years
Lead scoring that turned out to be right
The AI scoring was something I ignored for six months and then noticed it was right. The contacts it pushes up genuinely convert more often, and our reps now work the list top down instead of by whoever shouted last.
Pros
Real free tier for up to three users
Cons
No fast phone support on the lower plans
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Nolan Donovan
Controller, Coastline Outfitters
United States·Healthcare·51 to 200 employees
5.0
Sep 3, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Sequences on Pro paid for the upgrade
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
AI contact and deal scoring that proves accurate over time
Cons
Support first response times are slow
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Iris Silva
Office Manager, Clearview Windows
Canada·Retail·201 to 500 employees
4.0
Jun 25, 2026
Verified userUsed 1 to 2 years
Calls log themselves against the record
Sequences arrived when we moved to Pro and our follow up stopped depending on whether a rep remembered. Reply rates went up measurably in the first quarter, which is the only reason I could justify the jump in price.
Pros
Two way email sync that keeps full context on the deal
Cons
Some features assume you run other Freshworks products
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Uma Escobar
General Manager, Redbrick Property Group
United States·Education·11 to 50 employees
5.0
Jun 23, 2026
LinkedIn confirmedUsed 1 to 2 years
Lead scoring that turned out to be right
I configured the whole thing myself over two afternoons. No consultant, no administrator, no implementation partner. For a nine person sales team that is the difference between having a CRM and planning to get one.
Pros
AI contact and deal scoring that proves accurate over time
Cons
Marketing automation is thin next to a dedicated tool
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Genevieve Eberhardt
Controller, Maplewood Childcare
United States·Nonprofit·11 to 50 employees
4.0
Apr 3, 2026
Verified userUsed 1 to 2 years
Free tier ran our first year
The phone is part of the product rather than a paid integration. We bought a number inside Freshsales, calls dial from the contact record, recordings attach automatically, and nobody logs a call manually anymore. For an inside sales team that removed an entire category of admin.
Pros
Genuinely capable at nine dollars per user per month
Cons
Imports create duplicates without an obvious dry run
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Aaron Lundgren
General Manager, Willow & Ash Salons
United States·Construction·201 to 500 employees
5.0
Dec 31, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Sequences on Pro paid for the upgrade
Our reps used to keep the real pipeline in a spreadsheet and update the CRM on Friday. They stopped, because entering it here is faster than maintaining the spreadsheet was. That is the only measure of CRM success that matters.
Pros
Two way email sync that keeps full context on the deal
Cons
Marketing automation is thin next to a dedicated tool
United States
Canada