Verified userLinkedIn confirmedUsed 6 to 12 months
Onboarding a new hire takes minutes now
We have staff in four states and multi state payroll is included rather than surcharged. Our old provider wanted an extra fee per state, which for a remote team was a real cost.
Pros
New hire onboarding handles the I-9, W-4 and direct deposit without paper.
Cons
Reporting is thin compared with ADP or Paychex.
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Rohan Ibarra
Studio Director, Maplewood Childcare
United States·Marketing·51 to 200 employees
5.0
May 5, 2026
Verified userUsed 1 to 2 years
Payroll stopped being the thing I dread
New hire onboarding used to be a folder of PDFs and a week of chasing. Now they get a link, fill in their own W-4 and direct deposit, and they are in the next run. We hired six people last year and it was a non event every time.
Pros
New hire onboarding handles the I-9, W-4 and direct deposit without paper.
Cons
There is no Canadian payroll. No T4, no ROE, no CPP and no EI.
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Naomi Quintero
General Manager, Summit Physio
United States·Legal·1 to 10 employees
5.0
Apr 14, 2026
Used less than 6 months
Payroll stopped being the thing I dread
W-2s went out in January without me doing anything. I checked them, they were correct, and that was the whole of year end.
Pros
New hire onboarding handles the I-9, W-4 and direct deposit without paper.
Cons
Some HR features are gated to the Premium tier at a large jump in price.
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Brooke Ashford
Project Manager, Copper Mountain Brewing
Canada·Manufacturing·1 to 10 employees
5.0
Oct 23, 2025
Verified userUsed 1 to 2 years
Three clicks and everyone is paid
Benefits sync back to payroll so deductions are simply right. No spreadsheet, no reconciliation, no discovering an error in March.
Pros
Benefits and 401(k) deductions sync back to payroll correctly.
Cons
There is no Canadian payroll. No T4, no ROE, no CPP and no EI.
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Aaron Nasser
Operations Manager, Coastline Outfitters
United States·Real estate·1 to 10 employees
5.0
Jun 17, 2025
Verified userLinkedIn confirmedUsed 2 or more years
First payroll tool my team actually likes
I am not a payroll person and I run payroll in about three minutes every other Friday. Form 941 and our state filings happen without me knowing they happened. That is exactly what I wanted and never got from our previous provider.
Pros
New hire onboarding handles the I-9, W-4 and direct deposit without paper.
Cons
Support has slowed noticeably as the company has grown.
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Freya Fry
Office Manager, Silverbirch Accounting
Canada·Accounting·51 to 200 employees
5.0
Jan 24, 2025
Verified userUsed less than 6 months
First payroll tool my team actually likes
Benefits sync back to payroll so deductions are simply right. No spreadsheet, no reconciliation, no discovering an error in March.
Pros
Running payroll takes about three minutes once it is set up.
Cons
Resolving an agency tax notice can take weeks.
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Hugo Abbott
Owner, Harborline Supply
United States·Hospitality·51 to 200 employees
5.0
Oct 22, 2024
LinkedIn confirmedUsed 6 to 12 months
Payroll stopped being the thing I dread
W-2s went out in January without me doing anything. I checked them, they were correct, and that was the whole of year end.
Pros
Benefits and 401(k) deductions sync back to payroll correctly.
Cons
Reporting is thin compared with ADP or Paychex.
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Kyle Fairbanks
Founder, Cedar & Vine Interiors
Canada·Ecommerce·11 to 50 employees
4.0
Jul 30, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Payroll stopped being the thing I dread
We have staff in four states and multi state payroll is included rather than surcharged. Our old provider wanted an extra fee per state, which for a remote team was a real cost.
Pros
Form 941, 940, W-2 and 1099-NEC filings are automatic and included, in all 50 states.
Cons
Some HR features are gated to the Premium tier at a large jump in price.
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Isaac Isozaki
Sales Director, Meridian Dental Group
United States·Marketing·11 to 50 employees
4.0
Mar 9, 2025
Verified userUsed 2 or more years
Three clicks and everyone is paid
We have staff in four states and multi state payroll is included rather than surcharged. Our old provider wanted an extra fee per state, which for a remote team was a real cost.
Pros
Running payroll takes about three minutes once it is set up.
Cons
Some HR features are gated to the Premium tier at a large jump in price.
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Miguel Petrov
Practice Manager, Copper Mountain Brewing
United States·Professional services·201 to 500 employees
4.0
Mar 6, 2025
Verified userUsed 2 or more years
Payroll stopped being the thing I dread
We have staff in four states and multi state payroll is included rather than surcharged. Our old provider wanted an extra fee per state, which for a remote team was a real cost.
Pros
Form 941, 940, W-2 and 1099-NEC filings are automatic and included, in all 50 states.
Cons
The per person fee makes it expensive past roughly 40 employees.
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Omar Yoon
HR Manager, Silverbirch Accounting
United States·Marketing·1 to 10 employees
1.0
Nov 12, 2024
LinkedIn confirmedUsed 2 or more years
A tax notice took three weeks to resolve
We opened a Toronto office and discovered Gusto does not do Canadian payroll at all. No T4, no ROE, nothing. We now run a second provider for two employees, which is exactly the complexity we bought Gusto to avoid. Check this before you commit if you have any cross border plan.
Pros
Contractor payments and January 1099 filing are part of the base product.
Cons
Some HR features are gated to the Premium tier at a large jump in price.
Ease of use
Value for money
Customer service
Functionality
Response from the vendorNov 22, 2024
We are sorry this took as long as it did. Tax notice resolution should be faster and we are staffing that team up. If the issue is still open, reply to your existing ticket and ask for it to be escalated.
15 found this helpful
Christopher McAllister
General Manager, Willow & Ash Salons
Canada·Healthcare·1 to 10 employees
5.0
Oct 11, 2024
Verified userUsed 1 to 2 years
First payroll tool my team actually likes
I am not a payroll person and I run payroll in about three minutes every other Friday. Form 941 and our state filings happen without me knowing they happened. That is exactly what I wanted and never got from our previous provider.
Pros
New hire onboarding handles the I-9, W-4 and direct deposit without paper.
Cons
The per person fee makes it expensive past roughly 40 employees.
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Nina Yates
Owner, Maplewood Childcare
United States·Legal·11 to 50 employees
4.0
Dec 30, 2024
LinkedIn confirmedUsed 1 to 2 years
Three clicks and everyone is paid
New hire onboarding used to be a folder of PDFs and a week of chasing. Now they get a link, fill in their own W-4 and direct deposit, and they are in the next run. We hired six people last year and it was a non event every time.
Pros
Form 941, 940, W-2 and 1099-NEC filings are automatic and included, in all 50 states.
Cons
Some HR features are gated to the Premium tier at a large jump in price.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Renee Mensah
Finance Manager, Vertex Machine Works
Canada·Education·1 to 10 employees
4.0
Oct 9, 2024
Used 2 or more years
The filings just happen
Benefits sync back to payroll so deductions are simply right. No spreadsheet, no reconciliation, no discovering an error in March.
Pros
Running payroll takes about three minutes once it is set up.
Cons
Resolving an agency tax notice can take weeks.
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Olivia Brennan
Finance Manager, Tidewater Marine Services
Canada·Construction·11 to 50 employees
5.0
Jul 6, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Onboarding a new hire takes minutes now
New hire onboarding used to be a folder of PDFs and a week of chasing. Now they get a link, fill in their own W-4 and direct deposit, and they are in the next run. We hired six people last year and it was a non event every time.
Pros
Running payroll takes about three minutes once it is set up.
Cons
There is no Canadian payroll. No T4, no ROE, no CPP and no EI.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Gregory Lundgren
Controller, Northgate Logistics
United States·Ecommerce·1 to 10 employees
5.0
Jan 2, 2026
Verified userUsed less than 6 months
Payroll stopped being the thing I dread
W-2s went out in January without me doing anything. I checked them, they were correct, and that was the whole of year end.
Pros
New hire onboarding handles the I-9, W-4 and direct deposit without paper.
Cons
Support has slowed noticeably as the company has grown.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Ibrahim Zielinski
Finance Manager, Beacon Legal Partners
Canada·Software·51 to 200 employees
5.0
Aug 17, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Three clicks and everyone is paid
We have staff in four states and multi state payroll is included rather than surcharged. Our old provider wanted an extra fee per state, which for a remote team was a real cost.
Pros
Benefits and 401(k) deductions sync back to payroll correctly.
Cons
The per person fee makes it expensive past roughly 40 employees.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Celeste Marchetti
Studio Director, Hillcrest Family Clinic
Canada·Construction·11 to 50 employees
5.0
May 10, 2025
Verified userUsed 6 to 12 months
The filings just happen
We have staff in four states and multi state payroll is included rather than surcharged. Our old provider wanted an extra fee per state, which for a remote team was a real cost.
Pros
Multi state payroll is included rather than an add on fee per state.
Cons
Support has slowed noticeably as the company has grown.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Leonard Vargas
Chief of Staff, Harborline Supply
Canada·Construction·11 to 50 employees
5.0
Feb 26, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
The filings just happen
W-2s went out in January without me doing anything. I checked them, they were correct, and that was the whole of year end.
Pros
Benefits and 401(k) deductions sync back to payroll correctly.
Cons
Resolving an agency tax notice can take weeks.
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Ibrahim Ghosh
Studio Director, Blackstone Contracting
United States·Marketing·500+ employees
1.0
Aug 23, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
A tax notice took three weeks to resolve
We opened a Toronto office and discovered Gusto does not do Canadian payroll at all. No T4, no ROE, nothing. We now run a second provider for two employees, which is exactly the complexity we bought Gusto to avoid. Check this before you commit if you have any cross border plan.
Pros
Multi state payroll is included rather than an add on fee per state.
Cons
The per person fee makes it expensive past roughly 40 employees.
United States
Canada