United States·Financial services·1 to 10 employees
3.0
Aug 31, 2024
Verified userUsed less than 6 months
No Canadian payroll at all
It looks like a competent business application rather than a designed product. Everything is where you expect and nobody would call it beautiful. For payroll I consider that entirely acceptable.
Pros
Multi state payroll with no per state fee
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
Response from the vendorSep 6, 2024
Thank you for the review and we are sorry the state registration took longer than we indicated. Turnaround varies by agency and our communication should have been better regardless. Please reach out if there is anything still outstanding.
21 found this helpful
Delia Jorgensen
Operations Manager, Tidewater Marine Services
United States·Real estate·11 to 50 employees
5.0
Jul 17, 2024
Verified userLinkedIn confirmedUsed less than 6 months
One price and every feature is in it
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Migration and setup handled by OnPay at no charge
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Heather Montoya
Managing Partner, Foundry Road Studios
Canada·Education·201 to 500 employees
5.0
Jan 16, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Tip credit handling that is actually right
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Multi state payroll with no per state fee
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Yosef Ponce
Operations Manager, Silverbirch Accounting
United States·Hospitality·11 to 50 employees
5.0
Oct 28, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Tip credit handling that is actually right
We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Every feature included on a single plan with no upsell
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Farida Eriksson
Operations Manager, Foundry Road Studios
United States·Retail·1 to 10 employees
5.0
Jun 17, 2025
Verified userUsed 6 to 12 months
No tier upsell in three years
We have staff in four states and there is no per state surcharge. Our previous provider charged for each one, which for a small distributed team was a real and irritating cost.
Pros
Multi state payroll with no per state fee
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Dana Stavros
Founder, Redbrick Property Group
United States·Legal·51 to 200 employees
4.0
Jan 18, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Multi state at no extra charge
Three years, no missed filing, no penalty notice, and the price is within a few dollars of where it started. There is nothing else I want to say about a payroll provider.
Pros
Every feature included on a single plan with no upsell
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Rohan Winters
Studio Director, Clearview Windows
United States·Ecommerce·11 to 50 employees
5.0
Mar 20, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Payroll takes four minutes now
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
HR features are adequate rather than a reason to buy
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Trisha Tanaka
Office Manager, Fairview Veterinary
United States·Healthcare·500+ employees
5.0
Jun 27, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
Multi state at no extra charge
We are a restaurant and tip credit calculations are where our old provider quietly got things wrong for two quarters. OnPay handles tips, tip credit and the reporting correctly and I have checked it hard.
Pros
Support staffed by people who know payroll
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Trisha Ishikawa
People Operations Lead, Ironwood Fabrication
United States·Transport and logistics·1 to 10 employees
5.0
Jun 14, 2025
Verified userUsed 6 to 12 months
Support knows payroll, not a script
We run an agricultural operation and Form 943 is not something most payroll products handle. OnPay does it properly, alongside our regular staff on 941. Finding one system for both was why we chose them and it has worked for three years.
Pros
Multi state payroll with no per state fee
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Hassan Prescott
Office Manager, Kestrel Analytics
Canada·Real estate·1 to 10 employees
4.0
May 17, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Tip credit handling that is actually right
We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Support staffed by people who know payroll
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Gabriel Harrington
VP of Sales, Fairview Veterinary
United States·Education·1 to 10 employees
5.0
Mar 24, 2025
LinkedIn confirmedUsed 6 to 12 months
No tier upsell in three years
We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Migration and setup handled by OnPay at no charge
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Rachel Rooney
Project Manager, Ironwood Fabrication
Canada·Construction·201 to 500 employees
5.0
Jun 27, 2026
Used 1 to 2 years
No tier upsell in three years
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Migration and setup handled by OnPay at no charge
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Bethany Pyne
Managing Partner, Blackstone Contracting
Canada·Accounting·1 to 10 employees
5.0
Mar 3, 2026
Verified userUsed 2 or more years
Multi state at no extra charge
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Support staffed by people who know payroll
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Warren Tran
HR Manager, Vertex Machine Works
Canada·Professional services·1 to 10 employees
1.0
Jun 4, 2025
Used less than 6 months
Benefits administration is basic
Benefits administration exists and is basic. Carrier feeds are limited compared with a full service provider, and we still do more manual work at open enrollment than I would like.
Pros
Multi state payroll with no per state fee
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
Response from the vendorJun 6, 2025
Thank you for the review and we are sorry the state registration took longer than we indicated. Turnaround varies by agency and our communication should have been better regardless. Please reach out if there is anything still outstanding.
18 found this helpful
Keith Acheson
Studio Director, Northern Star Staffing
United States·Nonprofit·11 to 50 employees
5.0
Apr 12, 2025
Verified userUsed 2 or more years
No tier upsell in three years
Payroll is about four minutes every other Friday. I am not a payroll person and I do not need to be, and the federal and state filings happen without me knowing they happened.
Pros
Every feature included on a single plan with no upsell
Cons
Benefits administration is basic
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Isaac Nascimento
Practice Manager, Northern Star Staffing
United States·Transport and logistics·11 to 50 employees
4.0
Dec 18, 2024
Verified userUsed 2 or more years
They migrated us mid year without drama
Payroll is about four minutes every other Friday. I am not a payroll person and I do not need to be, and the federal and state filings happen without me knowing they happened.
Pros
Every feature included on a single plan with no upsell
Cons
No native mobile application
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Rosa Jorgensen
Controller, Kestrel Analytics
Canada·Real estate·1 to 10 employees
5.0
Jun 1, 2026
LinkedIn confirmedUsed 1 to 2 years
One price and every feature is in it
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Unlimited pay runs and included W-2 and 1099 filing
Cons
No Canadian payroll of any kind
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Ulises Ferrari
Founder, Willow & Ash Salons
United States·Legal·11 to 50 employees
5.0
Oct 20, 2024
Verified userUsed 6 to 12 months
Tip credit handling that is actually right
We switched in August with filings already in flight and OnPay moved all of it. Prior wages, tax deposits, the lot. I did almost nothing and nothing was missed. A mid year payroll migration is exactly where things go wrong and it did not.
Pros
Support staffed by people who know payroll
Cons
State registrations can take longer than quoted
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Everett Cisneros
Controller, Bluewater Consulting
Other·Accounting·1 to 10 employees
3.0
Oct 19, 2024
Verified userUsed 1 to 2 years
Mobile is a browser, not an app
It looks like a competent business application rather than a designed product. Everything is where you expect and nobody would call it beautiful. For payroll I consider that entirely acceptable.
Pros
Specialist handling for agriculture, restaurants and nonprofits
Cons
Reporting is thin next to ADP or Paychex
Ease of use
Value for money
Customer service
Functionality
Response from the vendorOct 27, 2024
Thank you for the review and we are sorry the state registration took longer than we indicated. Turnaround varies by agency and our communication should have been better regardless. Please reach out if there is anything still outstanding.
17 found this helpful
Jerome Sharma
Finance Manager, Coastline Outfitters
Canada·Software·51 to 200 employees
4.0
May 12, 2026
Verified userUsed 2 or more years
Our farm payroll finally files correctly
The single plan is the whole reason I am here. Forty nine plus six a head and everything is included. I have never once been told a feature I need sits on a higher tier, which is the entire experience of every other payroll product I have used.
Pros
Unlimited pay runs and included W-2 and 1099 filing
United States
Canada